Click Here To Visit SIP Broker  

Go Back   Voxalot / SIP Broker Support Forums > Voxalot Forums > Voxalot Support

Voxalot Support Support for the Voxalot service.

 
 
Reply
 
Thread Tools Display Modes
Unread 05-23-2007, 11:29 AM   #1
usf
Member
 
Join Date: Sep 2006
Location: Singapore
Posts: 30
Thanks: 3
Thanked 1 Time in 1 Post
usf is on a distinguished road
Default Voxalot can not receive Pfingo inbound call

Pfingo (www.pfingo.com) in my voxalot account,
it shows Pfingo register successfully.
I can call out via voxalot. but I cannot receive in bound call from Pfingo.
I change the codec to g729 and other..., but not helping.
(ATA spa3102 can receive the call but Voxalot cannot)
Has any member try pfingo and can receive the in bound call ?
Have any way to find out what is wong ?

Last edited by usf; 05-23-2007 at 11:32 AM.
usf is offline   Reply With Quote
Unread 05-23-2007, 11:41 AM   #2
martin
 
Join Date: Feb 2006
Posts: 2,930
Thanks: 528
Thanked 646 Times in 340 Posts
martin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the rough
Default

Can you receive inbounds from voxalot. i.e. If you call a SIPBroker - PSTN Numbers and then dial *010xxxxxx does your phone ring?

Just trying to determine if it is a problem with pfingo or your ATA<->voxalot connection.
__________________
Martin

Please post support questions on the forum. Do not send PMs unless requested.
martin is offline   Reply With Quote
Unread 05-23-2007, 01:26 PM   #3
usf
Member
 
Join Date: Sep 2006
Location: Singapore
Posts: 30
Thanks: 3
Thanked 1 Time in 1 Post
usf is on a distinguished road
Default

ATA<-> voxalot is ok. should be pfingo problem.
I wish to know under what information that voxalot server receive from pfingo, then voxalot in provider list shows "voxalot status is registered (successful)".
usf is offline   Reply With Quote
Unread 05-23-2007, 01:45 PM   #4
martin
 
Join Date: Feb 2006
Posts: 2,930
Thanks: 528
Thanked 646 Times in 340 Posts
martin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the rough
Default

From our experience the problem you describe is usually due to the fact that the provider does not honor the registration contact.

i.e. Instead on sending the inbound to sip:xxxxxx@us.voxalot.com they send it to sip:9876512344@us.voxalot.com where 9876512344 is your provider account.

We recently help a local provider MyNetFone - Your VoIP Broadband Phone Service - Leading Australian VoIP Service Provider for Residential VoIP & Business VoIP Solutions resolve this problem.
__________________
Martin

Please post support questions on the forum. Do not send PMs unless requested.
martin is offline   Reply With Quote
Unread 05-25-2007, 07:13 AM   #5
Tranworld
Senior Member
 
Join Date: Feb 2007
Posts: 128
Thanks: 1
Thanked 5 Times in 4 Posts
Tranworld is on a distinguished road
Default

This subject is of great interest to me as I have posted about it for a while now. The question is what can we do about it? Basically the Pfingo service works fine using an ATAm but will not ring via Voxalot.

Getting Pfingo to change their system behaviour is a non-starter, how can we adapt/workaround this? (by simulating an ATA perhaps? the ATA must have done something right?)
Tranworld is offline   Reply With Quote
Unread 05-25-2007, 07:27 AM   #6
martin
 
Join Date: Feb 2006
Posts: 2,930
Thanks: 528
Thanked 646 Times in 340 Posts
martin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the rough
Default

An ATA does not care what the number is at the start of the URI as it knows where the inbound must go.

Something like asterisk or services like voxalot do however care.

Unless providers honors the contact URI there is not too much that can be done to work around this problem (hence why MNF fixed the problem on there end - see my link above).
__________________
Martin

Please post support questions on the forum. Do not send PMs unless requested.
martin is offline   Reply With Quote
Unread 06-12-2007, 07:29 AM   #7
Kris404
Junior Member
 
Join Date: Jun 2007
Posts: 10
Thanks: 1
Thanked 1 Time in 1 Post
Kris404 is on a distinguished road
Default

Quote:
Originally Posted by usf View Post
Pfingo (www.pfingo.com) in my voxalot account,
it shows Pfingo register successfully.
I can call out via voxalot. but I cannot receive in bound call from Pfingo.
I change the codec to g729 and other..., but not helping.
(ATA spa3102 can receive the call but Voxalot cannot)
Has any member try pfingo and can receive the in bound call ?
Have any way to find out what is wong ?
I have raised this isssue on pFingo forums. In the meantime, this is the workaround I'm using:

1) Register pFingo on Line1 so you can receive and make calls.
2) Enable direct calling to your SPA3102
3) Call forward from VoXaLot direct to your SPA.

With this setup, I can receive calls from pFingo as usual along with VoXaLot or any VoIP provider that allows SIP URI calling. My SPA can also receive calls directly from IPKall.

For outgoing calls, you can put VoXaLot on gw1 and use a dialplan to call using #1.

Kris
Kris404 is offline   Reply With Quote
Unread 04-08-2009, 07:16 AM   #8
talpheus
Junior Member
 
Join Date: Apr 2009
Location: Sydney
Posts: 1
Thanks: 0
Thanked 0 Times in 0 Posts
talpheus is on a distinguished road
Default Any updates

Hi,

I've recently just joined voxalot, and am very excited about the potential to run my VoIP over many devices and locations. I am currently using Pfingo to make and receive calls to/from Singapore. I am also using Pennytel to make and receive calls to/from Malaysia.

Some questions:

1) I noticed the threads were posted in 2007. so I was wondering if there are any updates to not being able to receive incoming calls to Pfingo connected to Voxalot.

2) If I pay for Voxalot Pro, does that mean I can call forward to my mobile phone at no extra costs? ( I am running an Australian mobile phone).

3) If I use call forwarding to my Australian mobile phone, would the above problem of "unable to receive incoming calls from Pfingo" be avoided?

4) Would Voxalot work with Fring so I can use that on my mobile phone?

Looking forward to your reply

Thanks.
talpheus is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Voxalot and Sipura/ATA Tutorial: A Comprehensive Walkthrough ctylor Voxalot General 5 04-28-2010 12:52 AM
Can not receive Call Voxalot (Busy tone) richard99 Voxalot Support 10 05-10-2007 08:37 PM
Call Quality and Voxalot shibukraj Voxalot Support 1 12-01-2006 03:39 AM
SPA 3000 configuration for Voxalot Voicemail? MrHatken Voxalot Support 2 11-12-2006 07:21 AM
What am I doing wrong here? code- Voxalot Support 16 10-20-2006 05:12 PM


All times are GMT. The time now is 06:30 AM.


Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.