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Unread 02-09-2008, 06:39 PM   #1
kseistrup
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Default VoxLite: How long to wait for upgrade?

Hi,

Half an hour ago I did an upgrade from VoxBasic to VoxLite, paying via PayPal. I have received a transaction notification from PayPal, yet my VoXaLot account still says “BASIC”. How long do I have to wait for the upgrade to become functional? Am I too impatient?

Cheers,
Klaus
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Unread 02-09-2008, 09:04 PM   #2
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Quote:
Originally Posted by kseistrup View Post
Half an hour ago I did an upgrade from VoxBasic to VoxLite, paying via PayPal. I have received a transaction notification from PayPal, yet my VoXaLot account still says “BASIC”. How long do I have to wait for the upgrade to become functional? Am I too impatient?
It should be immediate (our system updates itself as soon as it received the confirmation from paypal.) Can you PM me your account number and I will take a look? Thanks.

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Craig
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Unread 05-22-2008, 03:31 AM   #3
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hmm, same for me.
I have upgraded the 19th to VoxLite but still no joy. my Paypal invoice nr is 56932 and my account number is 170653.
I have mailed support, but no luck till now
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Unread 05-26-2008, 06:17 AM   #4
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Unhappy A week went by.....

After I upgraded to VoxLite on the 19th of May by paying with Paypal, I mailed to support and info.
I dialed *010 869669 and spoke in to their voice-mail.

I don't know what to do to get in contact with Voxalot to get my VoxLite activated
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Unread 05-26-2008, 10:22 PM   #5
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i'm happy now!
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Unread 05-28-2008, 09:42 PM   #6
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Usually delays in account upgrades occur when your PayPal payment is funded via eCheck (eg. you don't have a Credit Card added for verification)

In this case PayPal does not transfer the funds until they receive them from the bank (usually takes 5-6 days)
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