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Unread 06-21-2007, 08:44 AM   #1
Kars
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Unhappy "The number you have dialed could not be connected"

I seem to be unable to receive incoming calls this morning.

All I get is a computerised voice saying "We're sorry, the number you have called could not be connected. Please try again."

My provider (Budget Phone) is shown as "Registered" in the provider list.

I have forced my ATA to re-register to VoXaLot, it didn't help.

I have also tried registering a softphone to VoXaLot, which works fine, but still the same error when trying an incoming call.

If I register directly to Budget Phone with a softphone I get an incoming call notification but after 1 ring VoXaLot takes over giving this voice message.

I am using eu.voxalot.com by the way, with my ATA, softphone and on the member details prefs.

Last edited by Kars; 06-21-2007 at 09:41 AM. Reason: CALLED, not dialed
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Unread 06-21-2007, 09:30 AM   #2
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The message you describe is played on outbound calls. Are you sure there is not a call forwarding record setup?

If still an issue, please PM me your account number.
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Unread 06-21-2007, 09:47 AM   #3
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Default Call forward: "The number you have dialed could not be connected. Please try again."

I have the same message with call forward.
(providers xs4all.nl and carpo.com )
and also smsdiscount not(but read already call forward with betamax is not possible).
Accountnumber is 130166
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Unread 06-21-2007, 10:02 AM   #4
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It appears this mornings outage at the Virginia data center (see http://forum.voxalot.com/voxalot-sup...e-problem.html) affected the EU servers data replication.

Please retry and advise if the problem has been fixed.

Thanks.
.
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Unread 06-21-2007, 10:25 AM   #5
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Thanks Martin, it now works again.
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Unread 06-21-2007, 10:31 AM   #6
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Thanks for confirming. Been one of those days i'm afraid .
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Unread 06-21-2007, 10:32 AM   #7
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Here same. Both forward by xs4all and carpo works now.
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Unread 08-01-2007, 06:37 AM   #8
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Hi,

I'd like to use a my VSP provider www.megafone.hu. When anybody calls my telephone number, gets a computerised voice saying "We're sorry, the number you have called could not be connected. Please try again."
The SIP provider is registered in the provider list.
num: 177111
Can you help?

Thank you in advance!

Jani

Last edited by jzako; 08-01-2007 at 06:39 AM.
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Unread 08-02-2007, 04:56 AM   #9
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Quote:
Originally Posted by jzako View Post
Can you help?

Thank you in advance!

Jani
I see you have a call forwarding rule. What happens if you set the "Active" flag to "No" and call you number?

Do you get Voxalot voicemail?
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Unread 08-02-2007, 10:59 AM   #10
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Quote:
Originally Posted by martin View Post
I see you have a call forwarding rule. What happens if you set the "Active" flag to "No" and call you number?

Do you get Voxalot voicemail?
.
hi,

I have disabled the cal forwarding option and the voice mail service but the problem remains.

Jani
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