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Unread 01-31-2008, 10:24 PM   #1
Kenthurst35
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Default Voxalot voicemail messages being truncated

Hi there

My setup has PSTN calls being diverted to Voxalot voicemail and I have an SPA-3102.

PSTN calls ring through line 1, and a hotline dliaplan (S0<:xxxxxx@au.voxalot.com) setup which, after the PSTN Answer delay interval is picked up by the gateway and used to make a SIP call to voxalot. I have setup a rule in Voxalot which diverts all inbound calls directly to voicemail. This works for me since at the moment, I don't give out my VoIP DIDs and everyone rings our normal landline number.

Most of the time this setup works beautifully, but occasionally the messages left by callers are truncated.

I don't have a SIP registration on the PSTN tabe, since I'm using a SIP call to Voxalot; all other settings seem OK.

After reading the 3102 admin guide, the only parameter I can see that would affect the length of PSTN-to-VoIP calls is "PSTN-To-VoIP Call Max Dur". However this is set to 0, which according to the guide means that there shouldn't be a limit on the length of the call.

Other than that, I am out of ideas. Anyone else out there experienced this?

Cheers
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Unread 02-01-2008, 01:48 AM   #2
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Is there a particular length of time that that get truncated at? If you PM me your account number, I can take a look on the server side for you.

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Unread 02-01-2008, 02:31 AM   #3
Kenthurst35
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Hi Craig

I've sent you a PM with all the details. Thanks for taking a look at this for me.

Cheers
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Unread 02-04-2008, 05:14 PM   #4
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I've had times when I've had to call voicemail a second time because the first time cuts out at an early stage of the call; the second call works fine though. I cannot explain why this might happen, but I reported it long ago. Are you sure your voicemail messages are actually truncated or is it that you aren't getting to hear the whole message?
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Unread 02-05-2008, 09:14 AM   #5
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I think I am getting the whole message, because I check the .WAV file sent in the email, and what I hear (truncated) is all that there is.

Cheers
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Unread 02-05-2008, 09:21 AM   #6
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Hmm, my wav files have always been full and complete.... even if sometimes people don't leave messages.
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Unread 02-05-2008, 10:50 AM   #7
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Weird thing is, the problem is intermittent.

Unfortunately I have been deleting the messages in the past. I'll keep the next one though!
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