Voicemail Issue

[richard]

Hi Martin

I am experiencng a problem witht Voicemail and I'm trying to troubleshoot the source of the problem with limited success.

I have a DID pointed to us.voxalot.com. When I call it and my eyeBEAM softphone is on, everything WORKS as expected. The softphone rings the expected number of seconds and then the call goes to voicemail.

Now, when I call the DID with the softphone off. The results are inconsistent.

1. Sometimes it goes straight to Voicemail
2. Sometimes it rings a few times then goes to voicemail
3. Sometimes it just keeps ringing and I never seem to reach voicemail
4. Sometimes it gives a busy signal and I never seem to reach voicemail

Now in case 3 & 4, I say "I never seem to reach voicemail", because although I never hear the voicemail greeting, my Voxalot Voicemail box sends me notification of a 64K (Blank) empty voicemail message.

Do you have any idea what could be causing this problem?

Thanks in advance for any help


Richard