Click Here To Visit SIP Broker  

Go Back   Voxalot / SIP Broker Support Forums > VoIP Related > VoIP News

VoIP News Voice over IP news articles, stories and reviews.

 
 
Closed Thread
 
Thread Tools Display Modes
Unread 01-28-2008, 11:42 AM   #1
Tony
 
Join Date: Jan 2007
Location: Sydney
Posts: 221
Thanks: 64
Thanked 106 Times in 49 Posts
Tony is a jewel in the roughTony is a jewel in the roughTony is a jewel in the rough
Default Betamax accused of fraud

My VoIP Provider - VoIP Services - - Betamax VoIP Credit - Scam - Fraud - Cheating
Tony is offline  
Unread 01-28-2008, 05:41 PM   #2
andy
 
Join Date: Apr 2006
Location: UK
Posts: 218
Thanks: 34
Thanked 22 Times in 19 Posts
andy will become famous soon enough
Default

Interesting, but it doesn't strike me as very balanced.

Apart from how on earth could the company charge people and cards it had no details of, and is the fraud perhaps by other parties, a couple of other complaints might be a bit spurious
andy is offline  
Unread 01-28-2008, 06:01 PM   #3
Lanh
Member
 
Join Date: Feb 2007
Posts: 71
Thanks: 10
Thanked 1 Time in 1 Post
Lanh is on a distinguished road
Default

I agree.

The article says that they're doing it with PayPal accounts also. As far as I know they only give the opportunity to pay by PayPal manually, which means that user interaction is required and PayPal at all stages tells you exactly how much is going to Betamax. There is no continuous authourity being set-up. All sounds very strange.
Lanh is offline  
Unread 01-28-2008, 06:02 PM   #4
mgoebel
Senior Member
 
mgoebel's Avatar
 
Join Date: Apr 2007
Posts: 135
Thanks: 37
Thanked 34 Times in 23 Posts
mgoebel is on a distinguished road
Default

What do the other Voxalot users think? I guess that there are many Betamax clients among them. I had personally never a problem with Betamax, but some of my blog readers posted comments against them.

Markus Göbel's Tech News Comments: WTF is Betamax (VoIP)?

Maybe it's a plot from a competing company who went crazy over Betamax' prices?
mgoebel is offline  
Unread 01-29-2008, 05:51 AM   #5
satphoneguy
Member
 
Join Date: Nov 2007
Posts: 47
Thanks: 3
Thanked 6 Times in 4 Posts
satphoneguy is on a distinguished road
Default

Quote:
Originally Posted by mgoebel View Post
What do the other Voxalot users think? I guess that there are many Betamax clients among them. I had personally never a problem with Betamax, but some of my blog readers posted comments against them.

Markus Göbel's Tech News Comments: WTF is Betamax (VoIP)?

Maybe it's a plot from a competing company who went crazy over Betamax' prices?
having lived in many parts of the world I think that a lot of what is happening is relate to cultural differences and expectation of customer service. from what i have read the vast majority of complaints are coming from the USA. here in the USA it is somewhat expected that if you are unhappy with a service or feel deceived by misleading marketing that you should be eligible for refund on what you spent. most American companies do indeed give 100% refunds to their customers no questions asked when they complain. i do know from having lived overseas that is not the business etiquette everyplace. there are a number of reasons why many people may feel deceived since the betamax 'fair use policies' are not very clear. in particular concerning additional charges for use of SIP devices on some services. it is all exasperated in that americans also feel that every company should have a customer service line where they can call with questions(or complaints) or at very least email support with a quick turnaround to response(same day)

i do have to say though that it seems many people who complain about numerous betamax companies continue to try the others. this is very similar to what i dealt with working for a very large retail company - some of the biggest complainers and returners of products for refunds were also some of the biggest shoppers; i would see them on nearly a daily basis.

i personally have never had a billing issue with betamax. although in recent months my only funded account is nonoh; since the rates are so much less for the mobile destinations that i call than with any of the SIP options and i have unlimited calls to NA and most landlines through another provider.
satphoneguy is offline  
Unread 01-29-2008, 10:29 AM   #6
191727
Member
 
Join Date: May 2007
Posts: 74
Thanks: 94
Thanked 6 Times in 6 Posts
191727 is on a distinguished road
Default

I use to buy betamax voip since long time back. But recently on 2007-09-18 my credit card was charged by Betamax voip credit cologne of EUR -12,50 equavalant to Swedish krona-117,33. I contacted the betamax company and they asked me for the user name. I have several usernames from different services of betamax and could not give them the exact user name for which the credit card was charged. I then contacted the bank and cancelled the credit card. I never received any refund by betamax. Teolabm Malmo
Sweden
191727 is offline  
Unread 01-29-2008, 02:08 PM   #7
ctylor
 
ctylor's Avatar
 
Join Date: Apr 2006
Location: Vancouver, BC
Posts: 296
Thanks: 94
Thanked 53 Times in 27 Posts
ctylor will become famous soon enough
Default

This family of VOIP providers never did seem to be on the up-and-up, and from the beginning engaged in relatively dodgy practices, so when I hear reports of abuse by these companies, all I can say is that along the lines of Captain Renault, "I'm shocked, shocked" that there was dishonest and potentially fraudulent activity going on here.
ctylor is offline  
Unread 02-18-2008, 12:22 PM   #8
ampletex
Junior Member
 
Join Date: Feb 2008
Posts: 1
Thanks: 0
Thanked 0 Times in 0 Posts
ampletex is on a distinguished road
Default Lowrate Voip,voipwise {betamax}

Dear All,

These are compinies are totally fraud.They get the payment from the customers on there cheap calling rates.But after fews days or months they Block your account and you will be unable to use services due to Unknow error.Adn also there will be no customers support for me.These all compinies are totally fraud.

Thanks to paypa they help me alot to geting refund from them and still i am waiting for UKASH refund.I dn't know what is the law in this world for this kind of peoples.

I can prove that these compinies are based on fraud.Becayse on the first time they will accept credit cad,paypal and all payment option that are secure and second time they will say to sen western union or Bank tranfer.

PLease don't use any product from BETAMAX.otherwis you will loss your money.
ampletex is offline  
Unread 02-18-2008, 06:32 PM   #9
ataboy
Senior Member
 
Join Date: May 2006
Location: Greater London, UK
Posts: 198
Thanks: 36
Thanked 23 Times in 23 Posts
ataboy is on a distinguished road
Default

I have used them for years. I've never had any financial problems at all. The only issue that I had was in common with all Voxalot users (the FUP problem). Thanks to Martin that was fixed, and I remain happy with them (and him!) Authenticated CID works well and speech quality is good.

Just my two pence worth. . .

ataboy
ataboy is offline  
Unread 03-05-2008, 09:32 AM   #10
andy
 
Join Date: Apr 2006
Location: UK
Posts: 218
Thanks: 34
Thanked 22 Times in 19 Posts
andy will become famous soon enough
Default

It's quite noticeable that the comment submit form on the blog Tony found for the OP does not work; on the 3 or 4 times I've gone back there, it repeatedly asks for a new entry of the letters in the image.

edit: odd, this time it worked
andy is offline  
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
CallForwarding by Betamax stops working!? 130166 Voxalot Support 56 04-22-2008 03:55 PM
No busy tone with Betamax via Voxalot tomblandford Voxalot Support 5 04-18-2007 10:03 AM
Switched to US Server for Betamax outgoing - No incoming working Lanh Voxalot Support 0 03-21-2007 08:12 AM
Per chi vuole sostenere la causa VoXaLot & PBXes contro Betamax eliafino Voxalot Supporto Italia 0 03-20-2007 10:13 AM


All times are GMT. The time now is 01:52 PM.


Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.