Voxalot to Voxalot incoming call problem

[ziph]

I have a strange problem with other Voxalot users trying to call me. After a silent pause they get engaged/not available tones and I do not hear any ringing.

My outgoing calls to Voxalot users are normal.

However, I do get other incoming calls, the following all work....
Direct IP calls work.
Incoming provider calls work.
Voxalot's 'Virtual Toll Free' works, calling my Voxalot number as expected.

The ATA is a Linksys 3102,using port 5065 (because of other VoIP devices.)

Until recently all calls used to work OK? It doesn't make sense that all but a Voxalot call to my number works. Any suggestions?

Regards,
Ian

[emoci]

Do calls from SipBroker access numbers work fine also?

Is there a number of people that can't reach you VoXalot<>VoXalot or just a single person (I am just wondering if it isn't a minor Dial Plan issue on the caller's part...?)

[ziph]

Originally Posted by emoci

Do calls from SipBroker access numbers work fine also?

Is there a number of people that can't reach you VoXalot<>VoXalot or just a single person (I am just wondering if it isn't a minor Dial Plan issue on the caller's part...?)

In answer to your questions.

Sipbroker calls to this phone also do not work. i.e. Both *061VoxalotNumber' and their ENUM lookup.
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Three Voxalot users, that can call me on another SPA (also registered with Voxalot) get the same pause then failure, so it's not dial plan problems.

I am going to do a factory reset and reconfigure the ATA to see if that cures the problem. Could be some strange glitch.

Regards,
Ian

[ziph]

Problem solved.
A 'Factory Reset' of the ATA fixed the problem.

All the settings now look the same in the web interface as the original (took a copy of the old ones before resetting.) I guess the settings somewhere became junk.

I still do not understand why some incoming calls would ring but the ones from Voxalot did not.

emoci, thanks for your reply. I am always grateful for any help.

Regards
Ian

[emoci]

Originally Posted by ziph

Problem solved.
A 'Factory Reset' of the ATA fixed the problem.

All the settings now look the same in the web interface as the original (took a copy of the old ones before resetting.) I guess the settings somewhere became junk.

I still do not understand why some incoming calls would ring but the ones from Voxalot did not.

emoci, thanks for your reply. I am always grateful for any help.

Regards
Ian

Usually a Power Off/Power On can deal with this without needing to reset... I cannot explain why but my PAP2 does something similar once in while...(I've been blaming my Dynamic IP...but that can't account for all of it)