Click Here To Visit SIP Broker  

Go Back   Voxalot / SIP Broker Support Forums > Voxalot Forums > Voxalot Support

Voxalot Support Support for the Voxalot service.

 
 
Reply
Thread Tools Display Modes
Unread 06-20-2007, 09:18 PM   #1
dracula
Junior Member
 
Join Date: Oct 2006
Posts: 24
Thanks: 1
Thanked 0 Times in 0 Posts
dracula is on a distinguished road
Default voxalot did not end the call -> no money left

Hi,


I have "portunity" registered with voxalot. I have made a call, ended the conversation, ... and .. surprise! Actually, the call didn't stop. After abt. 6 hours, my portunity account was empty. no money left. If I ask portunity, they tell the problem comes from voxalot. maybe they'll block one day all calls via voxalot like sipgate did.

Martin, if I PM to you my account details, would you please have a look. I am a bit afraid to recharge my account again. I am talking here about money. If I have 30 euros, the call ends when the 30 euros are gone.

Anybody with the same experience?

thanx.
dracula is offline   Reply With Quote
Unread 06-20-2007, 10:42 PM   #2
martin
 
Join Date: Feb 2006
Posts: 2,930
Thanks: 528
Thanked 646 Times in 340 Posts
martin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the rough
Default

voxalot passes on the BYE (hangup) message it receives from your ATA to the destination, nothing more.

From our observations, even if a users ATA/device does not send the BYE (power outage, unplugged etc) the provider side usually does hence creating a fallback.

Please PM me your voxalot account details, time of call, number called and I will send you back our call record.
.
__________________
Martin

Please post support questions on the forum. Do not send PMs unless requested.
martin is offline   Reply With Quote
Unread 06-21-2007, 03:15 AM   #3
usf
Member
 
Join Date: Sep 2006
Location: Singapore
Posts: 30
Thanks: 3
Thanked 1 Times in 1 Posts
usf is on a distinguished road
Default

Quote:
Originally Posted by dracula View Post
Hi,


I have "portunity" registered with voxalot. I have made a call, ended the conversation, ... and .. surprise! Actually, the call didn't stop. After abt. 6 hours, my portunity account was empty. no money left. If I ask portunity, they tell the problem comes from voxalot. maybe they'll block one day all calls via voxalot like sipgate did.

Martin, if I PM to you my account details, would you please have a look. I am a bit afraid to recharge my account again. I am talking here about money. If I have 30 euros, the call ends when the 30 euros are gone.

Anybody with the same experience?

thanx.
Do you use the softphone with voxalot ?
I also have this experience before, due to I want fast exit the softphone software ( just click close icon) without click < on hook > ( disconnect the line) softphone first, so the line keep on live untill no money.
usf is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Voxalot and Sipura/ATA Tutorial: A Comprehensive Walkthrough ctylor Voxalot General 5 04-28-2010 12:52 AM
VoXaLot and Call diversion (response code 302) MarkLL Voxalot Support 0 03-23-2007 04:10 AM
can not call pennytel 888x. via voxalot redbeacon Voxalot Support 1 01-27-2007 10:28 PM
Call Quality and Voxalot shibukraj Voxalot Support 1 12-01-2006 03:39 AM
DID pointing to Voxalot and Call Quality pmerrill Voxalot Support 9 05-23-2006 12:20 AM


All times are GMT. The time now is 01:56 PM.


Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.