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Unread 12-08-2007, 11:38 AM   #1
JeFFJuH
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Exclamation Read this BEFORE creating a new post about a server being down

Before saying a server is 'dead', it would be better to perform a traceroute to the server, so you can see if the problem is at your ISP's side, or at our side.

You can do this by going to your Windows' start menu, clicking on "Run...", then type in "cmd", and press enter.

A black window will pop up. Type in "tracert <server>" (replace <server> with the Voxalot server you are registered with).

If the connection between your PC and the Voxalot server is just fine, then something like this would show up:

Code:
  1     1 ms   <1 ms   <1 ms  192.168.1.1
  2     9 ms     8 ms    10 ms  5350C801.cable.casema.nl [83.80.200.1]
  3    11 ms     9 ms     7 ms  10.0.33.2
  4    12 ms    12 ms    13 ms  5350043A.cable.casema.nl [83.80.4.58]
  5    10 ms    12 ms    14 ms  20ge-chnl.amsix.tc2.leaseweb.net [195.69.144.215]
  6    15 ms    12 ms     8 ms  10ge-1-0-0.r1.sbp.leaseweb.net [83.149.127.30]
  7    10 ms    10 ms    12 ms  proxy01.eu1.voxalot.com [85.17.19.194]
If the connection between your PC and the Voxalot server is unavailable due to a faulty router/switch at your ISP then something like this would show up:

Code:
  1     1 ms   <1 ms   <1 ms  192.168.1.1
  2     9 ms     8 ms    10 ms  5350C801.cable.casema.nl [83.80.200.1]
  3    11 ms     9 ms     7 ms  10.0.33.2
  4    12 ms    12 ms    13 ms  5350043A.cable.casema.nl [83.80.4.58]
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
If the connection between your PC and the Voxalot server is unavailable due to a faulty router/switch at Voxalot's ISP, then something like this would show up:

Code:
  1     1 ms   <1 ms   <1 ms  192.168.1.1
  2     9 ms     8 ms    10 ms  5350C801.cable.casema.nl [83.80.200.1]
  3    11 ms     9 ms     7 ms  10.0.33.2
  4    12 ms    12 ms    13 ms  5350043A.cable.casema.nl [83.80.4.58]
  5    10 ms    12 ms    14 ms  20ge-chnl.amsix.tc2.leaseweb.net [195.69.144.215]
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
If your traceroute looks like the first or third one, and you can't connect to our server, it indeed can be a problem at our side.

Last edited by JeFFJuH; 12-08-2007 at 11:42 AM.
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Unread 04-25-2010, 11:15 AM   #2
xenek
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Default

Um, ok, so what do we do when a server is down, and it IS a voxalot problem...but your website still shows server as 'functional'? It is about as functional as the hair follicles on my balding head!

Perhaps you should put a link to ozvoipstatus.com on your website.

Xenek
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Unread 08-02-2011, 06:56 PM   #3
casch
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Default server down?

Hi,
my experience is different!
The server is up, ping & traceroute are ok, but my phone can't login.
Last time Matin wrote three days later the software needed to be re-started.
Is there a valid test for that need-to-restart and may a software-restart-botton?
Regards,
casch
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