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Unread 09-24-2009, 04:20 AM   #11
jcbrown
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Originally Posted by boatman View Post
Maybe it's a NAT traversal issue. Can you receive a call within the first 180 seconds after SIP registration? If so, try forwarding the SIP port used on your end, and use a STUN server.
I tried your previous post about resetting and calling. No change.

I tried NAT Traversal Stun Server stun.voxalot.com and Stun Server Port 3478. No change.

I did find this

Device Registrations
Expires User Agent Contact
24-09-2009 05:28:37 Patton Smartlink MATA <4.01.001 OE EN MA (0309)><00a0ba02f652> sip:*010xxxxxx@64.34.173.199:5060

Last edited by jcbrown; 09-24-2009 at 04:44 AM.
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Unread 09-24-2009, 04:33 AM   #12
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I tried your previous post about resetting and calling. No change. What are setting's for STUN server?
Official Voxalot STUN Server

It might help to forward the SIP port anyway. If the router has the SPI security feature you may have to disable that. If the ATA can register but not receive inbound calls, then there's a good chance inbound calls are being stopped at the router. Are you behind two NAT routers or just one? Recently it seems like there are more DSL modems with built-in NAT routers. If you are behind two NATs of course you'd have to forward SIP port in both routers.
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Unread 09-24-2009, 04:37 AM   #13
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Default Can you receive a call within the first 180 seconds after SIP registration? NO

Can you receive a call within the first 180 seconds after SIP registration? NO will not even register ATA softphone x-lite is OK
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Unread 09-24-2009, 04:48 AM   #14
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Can you receive a call within the first 180 seconds after SIP registration? NO will not even register ATA softphone x-lite is OK
Your ATA's symptoms do not fit this thread. Your problem is different, does not look like NAT issue. I specialize on NAT traversal issues. This thread is for symptoms inbound calls do not ring ATA, but go to voicemail. Your issue is more likely to attract the attention of someone with a solution if you use a related thread or open a new thread, instead of trying to tag it onto the thread of an unrelated issue.
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Unread 09-24-2009, 10:55 PM   #15
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I have a DSL 2Wire Gateway. I'll have to find out how to access router functions?

I can place outgoing calls, not getting incoming calls.

I think I found my problem. Gizmo5 call forwarding requires call out credit.

I tried IPKall PSTN to ATA. Not getting incoming call.

Last edited by jcbrown; 09-25-2009 at 02:49 AM.
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Unread 09-25-2009, 05:14 AM   #16
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I think I found my problem. Gizmo5 call forwarding requires call out credit.
True for PSTN calls, forwarding to a SIP address does not require credit.

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I tried IPKall PSTN to ATA. Not getting incoming call.
In order to receive calls directly from IPKall you need to forward the SIP port. You must also use a STUN server or forward the RTP port range used by your SIP device.
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Unread 09-25-2009, 05:52 PM   #17
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hello everyone,

same issue with "inbound calls do not ring ATA, but go to voicemail".

I've been using my SPA-3102 for a couple of years already and have not made any recent changes. All was fine until recently. Now incoming calls go to voicemail directly. No matter how my number is called: via my Voip provider registered on Voxalot or via voxalot number directly.
If I reset ATA it is fine after the reset but later calls go to voicemail. Need to mention that only occasionally I can receive a call.

I have no router and my ATA has a public IP, so NAT is not related.

Voxalot: please fix this issue.
If there are some changes in configuration, please do reflect them in your FAQ section of setting up the ATA (Setting Up SPA3102 - Voxalot FAQ).

Thanks in advance.
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Unread 09-27-2009, 08:30 AM   #18
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Default same issue with Thomson 787 ATA

Hi all,

Having the same problem since a few weeks : my ATA (Thomson 787) registers and can receive just one (1) incoming call. All next incoming calls go to voicemail. Never had this problem before. Outgoing calls work fine.

@Martin, can you please check out what changed at voxalot 's side ? In particular, is there a new ATA requirement so that voxalot knows we can be called ?
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Unread 09-27-2009, 06:52 PM   #19
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I have the same problem as roman1.

Two Linksys 3102 devices linked to separate Voxalot accounts. No recent changes. Since yesterday I can not receive inbound calls, all of them go to voicemail. I tried to reach them through providers registered to voxalot and SIPUri with no luck.
Of course, both devices are registered to Voxalot servers and I have remote access to them.

Voxalot, please fix the issue.
I am sure the problem is not on my side.
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Unread 09-28-2009, 10:37 AM   #20
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I have the same problem as roman1.

Two Linksys 3102 devices linked to separate Voxalot accounts. No recent changes. Since yesterday I can not receive inbound calls, all of them go to voicemail. I tried to reach them through providers registered to voxalot and SIPUri with no luck.
Of course, both devices are registered to Voxalot servers and I have remote access to them.

Voxalot, please fix the issue.
I am sure the problem is not on my side.
Guys please PM me more details i.e. account number, server details etc
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