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Unread 05-19-2007, 06:35 AM   #21
olinpower
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hallo everyone,
in voxalot I also see request sent, but when I call 10005 (echo test by sipgate.de) it works. But when I try call my number can't reach it, also my status is offline (checked in account on www.sipgate.de).Normally I see there Voxalot with ip
regards

Last edited by olinpower; 05-19-2007 at 06:38 AM.
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Unread 05-19-2007, 09:01 AM   #22
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Now I get with the us.voxalot.com server the message request sent. No incoming calls via sipgate.

Up to now I got no answer from sipgate.de...

Andreas
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Unread 05-19-2007, 10:54 PM   #23
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it's working ok with us.voxalot...but not with eu.voxalot
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Unread 05-20-2007, 08:57 AM   #24
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Now I got a reply from the sipgate.de support (translation):

Quote:
We have no information about voxalot. We can't support this problem.
Is there a glimpse of hope that voxalot can handle/support this?

Andreas
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Unread 05-20-2007, 10:59 AM   #25
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im in us.vox and neither working good for you.

Quote:
Originally Posted by 224769 View Post
it's working ok with us.voxalot...but not with eu.voxalot
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Unread 05-20-2007, 11:13 AM   #26
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Quote:
Originally Posted by LCfan View Post
Now I got a reply from the sipgate.de support (translation):



Is there a glimpse of hope that voxalot can handle/support this?

Andreas
Thanks for the heads up. All I can tell you is that sipgate are not responding to SIP messages originating from our servers.

We are more than happy to talk with sipgate to understand what the problem is. It would really help if we had a direct contact in order to pursue this.
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Unread 05-20-2007, 02:05 PM   #27
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Hi Martin,

I forwarded your wish to the sipgate support member named "Ulf Herrmann". The e-mail subject I used is "Problem mit Registrierung über Voxalot {-209438}". I think the number is their internal ticket no.

Best wishes

Andreas
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Unread 05-20-2007, 10:18 PM   #28
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Hello Andreas,

Thanks. Please check your PM for my email address that you can send him to contact me directly.

Thanks.
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Unread 05-21-2007, 09:06 AM   #29
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Martin, the guy who responds to sipgate.co.uk messages speaks good English and is always helpful, if you would like to contact him.

Quote:
Originally Posted by sipgate
I will ask our engineers if they have changed something.
Best regards,
Frederik van Koningshoven
support@support.sipgate.co.uk
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Unread 05-21-2007, 11:40 AM   #30
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as i said it's working perfect...sipgate.de, sipgate.co.uk and freedigits working with no problem on us.voxalot.com server......
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