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Unread 06-20-2007, 09:18 PM   #1
dracula
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Default voxalot did not end the call -> no money left

Hi,


I have "portunity" registered with voxalot. I have made a call, ended the conversation, ... and .. surprise! Actually, the call didn't stop. After abt. 6 hours, my portunity account was empty. no money left. If I ask portunity, they tell the problem comes from voxalot. maybe they'll block one day all calls via voxalot like sipgate did.

Martin, if I PM to you my account details, would you please have a look. I am a bit afraid to recharge my account again. I am talking here about money. If I have 30 euros, the call ends when the 30 euros are gone.

Anybody with the same experience?

thanx.
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Unread 06-20-2007, 10:42 PM   #2
martin
 
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Default

voxalot passes on the BYE (hangup) message it receives from your ATA to the destination, nothing more.

From our observations, even if a users ATA/device does not send the BYE (power outage, unplugged etc) the provider side usually does hence creating a fallback.

Please PM me your voxalot account details, time of call, number called and I will send you back our call record.
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Please post support questions on the forum. Do not send PMs unless requested.
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Unread 06-21-2007, 03:15 AM   #3
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Default

Quote:
Originally Posted by dracula View Post
Hi,


I have "portunity" registered with voxalot. I have made a call, ended the conversation, ... and .. surprise! Actually, the call didn't stop. After abt. 6 hours, my portunity account was empty. no money left. If I ask portunity, they tell the problem comes from voxalot. maybe they'll block one day all calls via voxalot like sipgate did.

Martin, if I PM to you my account details, would you please have a look. I am a bit afraid to recharge my account again. I am talking here about money. If I have 30 euros, the call ends when the 30 euros are gone.

Anybody with the same experience?

thanx.
Do you use the softphone with voxalot ?
I also have this experience before, due to I want fast exit the softphone software ( just click close icon) without click < on hook > ( disconnect the line) softphone first, so the line keep on live untill no money.
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