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Unread 05-25-2009, 04:34 PM   #1
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Default problems in voxalot (us.voxalot.com) now?

Hi all,

I have some issues in this moment:

1) My DID number is not working (a registered sip account).
2) My inum number is not working, i dial from pstn to access number and no ring in the phone, and only silence in the call.
3) *600 is working
4) dialout call using a betamax clone is only connecting (i don't have audio)

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Unread 05-25-2009, 08:08 PM   #2
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Default Voxalot malfunction

I think something is malfunction at Voxalot. Some clues:
a) At "Member Details / Device Registration" the information has not been updated for several hours up to now. In my device registration details appears that registration expires at "25-05-2009 09:03:12 [GMT]" which is of course inaccurate (I'm registered at EU Server but my registration has been updated many times after this hour);
b) Stun Server (at stun.voxalot.com) is not responding;
c) I'm not able to dial my account using the *010 Sip Broker prefix. However, EU server is working OK, so I can dial in through any of my registered VSP.
If needed, I can PM my account details.
Regards,
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Unread 05-26-2009, 01:30 AM   #3
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Default Same situation

I am facing the same situation. The registration status of my ATA did not update and says that registration expires at "25-05-2009 09:48:14". Since that time incoming calls stopped to work.

Is there something wrong with Voxalot servers?
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Unread 05-26-2009, 01:38 AM   #4
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Default Something likely wrong

It is likely that something is really happening. The same condition is occurring with my account. The registration status do not change for hours and says that registration expires at "25-05-2009 09:27:00". Incoming calls are not working also.

Please, help needed.
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Unread 05-26-2009, 01:47 AM   #5
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Default

Recomendation: it's look like a voxalot problem, for now don't change your configuration.

In another hand: i pressed the red button. I hope this people is working in a solution.
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Unread 05-26-2009, 06:31 AM   #6
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Default

It's definitely a voxalot problem! I've already pressed the red button twice (yesterday and today).
I can't even call my voxalot account by dialing sip:xxxxxx@voxalot.com
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Unread 05-26-2009, 07:04 AM   #7
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Default

Hmm,

Well there is something amiss with incoming calls directly to voxalot.com, us.voxalot.com and eu.voxalot.com, on the other hand au.voxalot.com is working ...

Incoming calls to registered providers are also not ringing...

I seem to have no issues with outgoing calls though...

Should hear from one of the guys shortly...
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Unread 05-26-2009, 07:06 AM   #8
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Angry

Cant dial other voxalot users...

I am also connected to pbxes.com - I can see pbxes.com recognize something is trying to happen - but no call ever gets through (to broadvoice). Yes, it was working perfectly before.

I can dial from the computer to the SPA3102 device and it rings - I am using express talk to do this - but I can not dial from the spa3102 to anything it seems. Other voxalot users also can not call the number. Yes I pressed the red button. Sigh.
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Unread 05-26-2009, 12:12 PM   #9
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Default

Hi,

We have just corrected a problem with one of our core proxies that appears to have fixed this problem.

Please let us know if you are still having problems.

Voxalot apologises for the inconvenience caused.
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Please post support questions on the forum. Do not send PMs unless requested.
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Unread 05-27-2009, 02:24 AM   #10
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Default

Quote:
Originally Posted by martin View Post
Hi,

We have just corrected a problem with one of our core proxies that appears to have fixed this problem.

Please let us know if you are still having problems.

Voxalot apologises for the inconvenience caused.
Im still having problems connecting and receiving calls now. the phone rings - but no voice on either end - well once in a while it might work - but most of the time it does not.
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