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Unread 03-21-2007, 10:25 AM   #1
Tony
 
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Smile SIP Broker now supports Toll Free terminations

SIP Broker now supports terminations to toll-free numbers in North America. All users of Voxalot and SIP Broker can now dial these toll free numbers by using the SIP Broker dialling convention:

*1800
*1866
*1877
*1888

For example to dial Diners on +1 800 234 6377 within either Voxalot or SIP Broker just dial: *18002346377

The benefit of this solution is that it eliminates the need for you to create special dial plans with specific voice service providers that support 1800 terminations.
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Unread 04-01-2007, 11:51 PM   #2
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It appears that these are not working currently. Could you please verify? Maybe, I'm missing something. Thanks (Tested *18002632263 - MasterCard)
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Unread 04-02-2007, 12:31 AM   #3
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Originally Posted by kurun View Post
It appears that these are not working currently. Could you please verify? Maybe, I'm missing something. Thanks (Tested *18002632263 - MasterCard)
Just tested *18002632263 and works fine.
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Unread 04-02-2007, 01:17 AM   #4
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Thanks, Martin.
Yes, you are right. It works from an IP phone logged on the account, but does not work from an ATA registered on the same account. Not sure why, as *18 is not a documented call feature and the ATA[*] features are actually turned off.
I'll do a bit more looking.

Note added 2007-07-04 :
For the record, the problem was caused by having 2 SIP devices (SIP phone, and ATA) behind NAT logged on to the same account. After some tweaking of the STUN server settings, and port forwarding on the router, I could get both devices to work reliably when calling Toll Free numbers. Also, an incoming call rings both devices until one is picked up or call goes to voicemail.

Last edited by kurun; 07-04-2007 at 10:47 PM.
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Unread 04-03-2007, 05:03 PM   #5
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Default Restricted dialing area?

*18663977875 "The number cannot be reached from the dialing area"
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Unread 04-04-2007, 03:36 AM   #6
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Default "Out of area" toll free numbers.

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Originally Posted by nettoyeur View Post
*18663977875 "The number cannot be reached from the dialing area"
Happens all the time with toll free numbers and VoIP (For example, Free World Dialup's toll free service has the same "problem"). What is going on is this:

While a lot of companies with USA "toll free numbers" allow them to be called from anywhere "in the country", this isn't true of all toll free numbers. Some companies with toll free numbers, choose to limit them to a specific calling area near where their service is. For example, some companies that only serve a single state, may limit their toll free calls to only coming from phones "in that state".

Now the problem arrives when you want to call one of these "restricted area" toll free numbers from VoIP. Because, from the perspective of the toll free number you are calling, your call is coming from the place where the SIP Broker service enters the telco lines (for the toll free call), which is likely not anywhere near where you physically have your own VoIP located. And if SIP Broker enters the telco service outside the "calling area" of your toll free provider, than you will likely get a message such as you experienced.

So what can you do about it? Not much, I'm afraid. You can try alternate toll free services (for example, when SIP Broker's doesn't work, try FWD's, etc), in the hopes of "getting lucky" and having one of the VoIP to toll free "gateways" being "local" to the toll free number you want to call. Or you could try borrowing a local telco/POTS phone if/when you just have to call that toll free number. Or you could even try talking the company with that toll free number into changing it so that it works in more areas/states in the USA (fat chance with some companies).

But in the end, this is a limit of how the company you are calling chose to setup their toll free number. So ultimately, it is neither in your hands nor in SIP Broker's, but rather in the hands of the company who setup that specific toll free number...
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Unread 04-04-2007, 03:21 AM   #7
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Yes, you are right. It works from an IP phone logged on the account, but does not work from an ATA registered on the same account.
It should work from a properly setup ATA. I know it works fine from my ATA (an SPA-3000, with a "dial plan" that has been extensively customized by me).

IMHO it should work from most model ATAs out there, with proper setup. The main thing you have to watch for, is to make sure your adapter is setup to send the dial string to SIP Broker (or VoXaLot) and not "eat" those digits.

For example, if you were using a LinkSys/Sipura adapter, it's simply a matter of properly setting up your "dial plan" to pass that dialing pattern. The default dial plan for a LinkSys/Sipura adapter doesn't work well for such dialing (and for that matter, the default LinkSys/Sipura dial plan doesn't even support SIP Broker). However, it's reasonably easy to modify the dial plan to properly support all SIP Broker dialing, including the new toll free dialing.
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Unread 06-07-2008, 05:45 PM   #8
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Quote:
Originally Posted by Tony View Post
SIP Broker now supports terminations to toll-free numbers in North America. All users of Voxalot and SIP Broker can now dial these toll free numbers by using the SIP Broker dialling convention:

*1800
*1866
*1877
*1888

For example to dial Diners on +1 800 234 6377 within either Voxalot or SIP Broker just dial: *18002346377

The benefit of this solution is that it eliminates the need for you to create special dial plans with specific voice service providers that support 1800 terminations.
Why sometimes the call can go through, but sometimes it doesn't work, just busy signal.,Even I dial the same number. Anybody knows?

Last edited by voip2007; 06-07-2008 at 05:59 PM.
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Unread 06-08-2008, 03:11 PM   #9
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Quote:
Originally Posted by voip2007 View Post
Why sometimes the call can go through, but sometimes it doesn't work, just busy signal.,Even I dial the same number. Anybody knows?
The network is overloaded, somewhere between you and the POTS gateway, also, if you "peer" one network to an other, one of them is overloaded, or, the SIP (protocol) message did not came 100% through, so best chance you make, when you minimal peer, aka weakest-link...

Last edited by TheFug; 06-08-2008 at 03:13 PM.
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Unread 06-09-2008, 03:04 PM   #10
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How would I add this toll-free check into a Voxalot dialplan? I've got a provider setup to take all US 10 and 11 digit calls, but they charge for 800 calls.

I was hoping to set up something that would catch the 4 toll-free area codes, but I can't think of a way of doing it in one check, only 4 different checks. The closest I got was:

_18[0678][0678]X.

But that hits non toll free area codes too (e.g. 1806...).
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