Click Here To Visit SIP Broker  

Go Back   Voxalot / SIP Broker Support Forums > ENUM.164 > e164.org Support

e164.org Support Support forum for the e164.org ENUM directory

 
 
Reply
Thread Tools Display Modes
Unread 07-04-2008, 03:28 AM   #1
evilbunny
Senior Member
 
Join Date: Feb 2006
Posts: 176
Thanks: 0
Thanked 14 Times in 10 Posts
evilbunny is on a distinguished road
Default North American Toll Free Numbers

We currently list 3 providers in the US making money terminating internet to PSTN toll free calls. Unfortunately due to the way the North American phone system works you can't tell if you can dial a +1 toll free number via these providers without actually dialling it and seeing what error codes you get back.

I don't know of any providers offering this for Canadian toll free numbers so I can't redirect the calls even if we do know which numbers are for which country.

In any case I think there is a partial solution to this long vexing problem. I've extended the Non-Geographical Numbering system of e164.org to accept +18(00|66|77|88) XXXXXXX non-geographical numbers which can be pointed via a TEL: URI to a geographical number, or an alternative non-geographical number, or a 'novoip' record which is just a place holder to override the wild card record.
evilbunny is offline   Reply With Quote
Unread 07-06-2008, 02:21 AM   #2
emoci
 
Join Date: Jul 2007
Location: Toronto, Canada
Posts: 1,422
Thanks: 123
Thanked 369 Times in 282 Posts
emoci is a name known to allemoci is a name known to allemoci is a name known to allemoci is a name known to all
Default

Quote:
Originally Posted by evilbunny View Post
We currently list 3 providers in the US making money terminating internet to PSTN toll free calls. Unfortunately due to the way the North American phone system works you can't tell if you can dial a +1 toll free number via these providers without actually dialling it and seeing what error codes you get back.

I don't know of any providers offering this for Canadian toll free numbers so I can't redirect the calls even if we do know which numbers are for which country.

In any case I think there is a partial solution to this long vexing problem. I've extended the Non-Geographical Numbering system of e164.org to accept +18(00|66|77|88) XXXXXXX non-geographical numbers which can be pointed via a TEL: URI to a geographical number, or an alternative non-geographical number, or a 'novoip' record which is just a place holder to override the wild card record.
Canada uses the same 1-800/866/877/888 numbering that the US uses...

From my experience most Canadian Toll Free numbers are reachable from the US anyways so the current providers tend to deliver calls without issues...

One thing I've noticed is that for smaller operations, they tend to limit who can reach their 1-800 numbers based on Area Code, which may result in being unable to reach some 1-800 numbers when going through e164.org or SipBroker once in a while
emoci is offline   Reply With Quote
Unread 07-08-2008, 09:44 PM   #3
evilbunny
Senior Member
 
Join Date: Feb 2006
Posts: 176
Thanks: 0
Thanked 14 Times in 10 Posts
evilbunny is on a distinguished road
Default

Quote:
Originally Posted by emoci View Post
From my experience most Canadian Toll Free numbers are reachable from the US anyways so the current providers tend to deliver calls without issues...
The answer is it depends if they are willing to pay more to accept 'international' calls in Canada from the US. Regardless of area code sent, the Canadian tax service tells you to use their international toll free number, although most calls just don't connect at all. I was thinking changing the area code might be all that was needed too but it's more complex then that.
evilbunny is offline   Reply With Quote
Unread 07-30-2008, 08:33 AM   #4
TollFreeGateway
Junior Member
 
Join Date: Jul 2008
Posts: 11
Thanks: 0
Thanked 2 Times in 2 Posts
TollFreeGateway is on a distinguished road
Default

Quote:
Originally Posted by evilbunny View Post
The answer is it depends if they are willing to pay more to accept 'international' calls in Canada from the US. Regardless of area code sent, the Canadian tax service tells you to use their international toll free number, although most calls just don't connect at all. I was thinking changing the area code might be all that was needed too but it's more complex then that.
Actually its a little of both... while we do allow canadian headed toll free numbers we can't guarantee that the call will complete... same thing with US numbers... it is possible that even on a US number a regional restriction can kick in... while we make the best effort to set the originating jurisdictional code on the SS7 side of the network we can only do this with a valid NANPA CallerID number being sent... sending your local pbx extension pretty much requires us to reset the ANI to something in our area the we control or in a large number of cases the calls will not go thru..

K
TollFreeGateway is offline   Reply With Quote
Unread 07-30-2008, 09:35 PM   #5
boatman
Senior Member
 
boatman's Avatar
 
Join Date: Jul 2007
Location: Oregon, USA
Posts: 365
Thanks: 17
Thanked 77 Times in 64 Posts
boatman is on a distinguished road
Default

Quote:
Originally Posted by TollFreeGateway View Post
...a valid NANPA CallerID number being sent...
When you are handling a call directly from someone's ATA, like a Linksys SPA2102, do you take the User ID field as the NANPA CallerID number? If so, should the User ID show the phone number with or without the 1, 360xxxxxxx or 1360xxxxxxx?
boatman is offline   Reply With Quote
Unread 07-31-2008, 01:09 AM   #6
TollFreeGateway
Junior Member
 
Join Date: Jul 2008
Posts: 11
Thanks: 0
Thanked 2 Times in 2 Posts
TollFreeGateway is on a distinguished road
Default

Quote:
Originally Posted by boatman View Post
When you are handling a call directly from someone's ATA, like a Linksys SPA2102, do you take the User ID field as the NANPA CallerID number? If so, should the User ID show the phone number with or without the 1, 360xxxxxxx or 1360xxxxxxx?
Either with or with the 1 is fine so NPANXXXXXX is fine... in regex speak
1?[2-9]\d{2}[2-9]\d{6}

if it matches that we should be good
TollFreeGateway is offline   Reply With Quote
Unread 07-31-2008, 06:22 AM   #7
TollFreeGateway
Junior Member
 
Join Date: Jul 2008
Posts: 11
Thanks: 0
Thanked 2 Times in 2 Posts
TollFreeGateway is on a distinguished road
Default

Also Just FYI we have done some testing o the Canadian Toll Frees and its hit or miss right now... I do have a canadian partner that I am speaking with about doing canadian term thru them once we finnish up our SS7 interconnects to the tollfree platform (we still have some code to finnish up there to translate SMS800 lookups) once we have thatwe should be able to 'fix' the candian routing problem


Also if anyone reading this happens to work at any service providers and you have a fair ammount of outbound toll free traffic contact me off list
TollFreeGateway is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Free DID Numbers, Free Voip Calls, & more Voip Info amroe Voxalot General 54 01-13-2014 09:11 AM
Issues with toll free numbers jack e164.org Support 4 03-03-2010 07:08 AM
restricting numbers on virtual toll free herman Voxalot Support 8 11-27-2007 03:47 AM


All times are GMT. The time now is 12:52 PM.


Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.