EU Server Upgrade

LeonB · 12-17-2009, 08:39 AM

Hi Martin,

I cannot register any account with eu.voxalot.com (using port 5060) behind our firewall. Switching to us.voxalot.com (as a test) works fine.
Our firewall accepts traffic from 194.110.67.221 (former eu.voxalot.com).
Connecting straight to Internet (ADSL) works fine can register at eu.voxalot.com.

What IP must I provide my securityteam to accept traffic from eu.voxalot.com now?

Regards, Léon

martin · 12-17-2009, 08:59 AM

The new IP address is 85.17.212.38

martin · 12-17-2009, 09:22 AM

The transition is complete. DNS upgrades may take up to 48 hours to propagate. The old server will be decommissioned in 72 hours.

We would like to remind any members that are currently using hard coded IP addresses in their devices to use a hostname to avoid any potential outage.

ataboy · 12-17-2009, 09:51 AM

Just to clarify Martin, does this mean we now go back to eu.voxalot.com instead of proxy01.eu1.voxalot.com?

The latter is working for me at the moment, but I was wondering whether eu.voxalot.com would be more stable.

martin · 12-17-2009, 10:29 AM

Quote:

Originally Posted by ataboy

Just to clarify Martin, does this mean we now go back to eu.voxalot.com instead of proxy01.eu1.voxalot.com?

The latter is working for me at the moment, but I was wondering whether eu.voxalot.com would be more stable.

eu.voxalot.com, us.voxalot.com and au.voxalot.com are the supported host names. Using these names will provide you with fail over support if you are using SRV lookups. The proxy host names will also work however will not provide fail over.

12-17-2009, 08:59 AM	#2
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	The new IP address is 85.17.212.38 __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

12-17-2009, 09:22 AM	#3
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	The transition is complete. DNS upgrades may take up to 48 hours to propagate. The old server will be decommissioned in 72 hours. We would like to remind any members that are currently using hard coded IP addresses in their devices to use a hostname to avoid any potential outage. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

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12-17-2009, 08:39 AM	#1
LeonB Junior Member Join Date: Jan 2009 Location: The Netherlands Posts: 20 Thanks: 1 Thanked 1 Times in 1 Posts	Hi Martin, I cannot register any account with eu.voxalot.com (using port 5060) behind our firewall. Switching to us.voxalot.com (as a test) works fine. Our firewall accepts traffic from 194.110.67.221 (former eu.voxalot.com). Connecting straight to Internet (ADSL) works fine can register at eu.voxalot.com. What IP must I provide my securityteam to accept traffic from eu.voxalot.com now? Regards, Léon

12-17-2009, 09:51 AM	#4
ataboy Senior Member Join Date: May 2006 Location: Greater London, UK Posts: 198 Thanks: 36 Thanked 23 Times in 23 Posts	Just to clarify Martin, does this mean we now go back to eu.voxalot.com instead of proxy01.eu1.voxalot.com? The latter is working for me at the moment, but I was wondering whether eu.voxalot.com would be more stable.