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Unread 06-10-2009, 01:53 PM   #1
tompuppy
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Default "Request Sent" Reg. Status for provider

Hello,

I'm having problem with my provider. The Reg. Status is always "Request Sent". I can use this provider for outbound call without any problem. But when I dial my inbound DID number all I got is busy tone. My member ID is 866526.

Please help.

Regards,
Tom Kao

Last edited by tompuppy; 06-10-2009 at 02:13 PM.
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Unread 06-11-2009, 04:21 PM   #2
emoci
 
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Quote:
Originally Posted by tompuppy View Post
Hello,

I'm having problem with my provider. The Reg. Status is always "Request Sent". I can use this provider for outbound call without any problem. But when I dial my inbound DID number all I got is busy tone. My member ID is 866526.

Please help.

Regards,
Tom Kao
Who is the provider....?

Req.Sent usually signifies that there is an issue with User/Pass...but the fact that you can make outgoing calls makes that unlikely...

The other possibility is that the provider is responding to the incorrect address ... eg. responding to username-of-provider@VoXalotIP instead of username-of-VoXalot@VoXalotIP

The last thing to try is (if this was just a sudden glitch either on the VoXalot or your provider's side):
-Edit you provider
-Enter a wrong password and resubmit the registration
-This will cause the registration to fail
-Then go back, edit and turn SIP Register Off
-Allow 1-2 hours after you've turned it off
-Go back, re-enter the correct information, turn ON SIP Registration and resubmit
-Hopefully it'll register this time
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