EU Service Improvements

[stezanos]

Hello Martin,

Thanks for the efforts on solving the current issue with the EU server.

I'm looking into a problem which goes even "further" than this issue with the EU server itself. As many of us in the voxalot community, I have configured ATAs with voxalot service to relatives and friends scattered around the world. Now that there's a problem with the server, I have no physical way of going to the geographical places where those ATAs are configured (some more than 10,000km away) and change the settings on them. Also, as the users are relatives who don't know anything about technology (that's the marvel of VoIP technology), I have no way of telling them how to make the changes to the US or AU servers.

So, my question is (and I'm technically challenged in order to understand if I have a wrong concept on this), is it possible that when any ATA is pointing at *.voxalot.com, Voxalot redirects that to the best server available (eu, us, au, etc.) ? .

Hoping that what I'm saying is not a totally ridiculous thing,

Best regards and thanks!

Santiago
Montevideo, Uruguay

[dimitrivisser]

Originally Posted by stezanos

So, my question is (and I'm technically challenged in order to understand if I have a wrong concept on this), is it possible that when any ATA is pointing at *.voxalot.com, Voxalot redirects that to the best server available (eu, us, au, etc.) ? .

It is very difficult to descide what is te BEST server to use. There is a database with ipnumbers and their geographical location. But this doesn't work with all ipnumbers. And sometimes the information is not correct. I have Compuserve ADSL at home and for some time it said my computer was located in the USA, while actually I live in The Netherlands.
And even if you are sure about the geografical location you cannot always say what is the best server. This also depends on routing of your acces provider. It is very well possible that for you it is for example best to use the USA server, while for your neighbour who lives 10 metres away from you and uses another acces provider the Australian server is maybe better to use.

I live in The Netherlands and at home I use Compuserve. All traffic first goes to Amsterdam, from there to Germany, and from Germany back to Amsterdam. For me a server in Germany would be better, faster, than a server in Amsterdam.

But I agree with you... In this case it would be nice if there was a redirect away from to EU server to any other server. Because any server is better than a not working EU server :-)

[191727]

Hi Martin and all,

Thanks for the efforts you have been taking. As Voxalot always offer a reliable service ot its clients, we are very satisfied till now except some problems with EU server. The EU server has been giving us problems often and the initiative to move the server to another service provider is an excellent idea.

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[dimitrivisser]

Originally Posted by 191727

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