Inboud cals on Localphone

Alistair · 10-01-2009, 06:44 PM

Hi

I haven't been able to get any inbound calls with localphone for around a week now. When I look at voice service provider reg status it says "Auth Sent" but doesn't appear registered. I'm using the us server as my preferred cluster.

Never had any issues with localphone before. Can anyone one help please ?

BTW I have tried unregistering for several hours then re registering but no luck

Alistair · 10-02-2009, 12:07 PM

anyone there ?

emoci · 10-03-2009, 02:31 AM

Have you logged in to your LocalPhone acct. in the last 2-3 weeks or so...

If I remember correctly they have done some updates to their system, and I remember having to undergo a Voip Acct. Upgrade...which simply changed some of the details I used to connect to them via SIP...

Alistair · 10-03-2009, 06:55 AM

Quote:

Originally Posted by emoci

Have you logged in to your LocalPhone acct. in the last 2-3 weeks or so...

If I remember correctly they have done some updates to their system, and I remember having to undergo a Voip Acct. Upgrade...which simply changed some of the details I used to connect to them via SIP...

I logged in to their site after I encountered the problems & performed the upgrade. I couldn't see any settings that had changed. Can you tell me what settings you had to change because it just seems to be stuck saying authorization sent & never registers. If I attempt an inbound call from my mobile to my localphone it either goes straight to voicemail or I get network busy. My settings are:

Provider Name: Localphone
From User: this is my localphone sip id incl. international & geographical code for UK
From Domain: localphone.com
Username: my localphone sip ID
Host: localphone.com
Port: 5060
Active:Yes
Sip Register: Yes
Optimize Audio Path: No

I setup x-lite with my settings & was able to make outbound calls but not recieve inbound ones. This is what localphone asked me to do to check for faults.

Any further help greatly appreciated. Currently looking for work & my localphone no is the one on my CV so need it working again asap

emoci · 10-03-2009, 10:16 AM

Quote:

Originally Posted by Alistair

I logged in to their site after I encountered the problems & performed the upgrade. I couldn't see any settings that had changed. Can you tell me what settings you had to change because it just seems to be stuck saying authorization sent & never registers. If I attempt an inbound call from my mobile to my localphone it either goes straight to voicemail or I get network busy. My settings are:

Provider Name: Localphone
From User: localphone sip ID (if this solves the issue stop here ... but according to their instructions you may need to also do a change below)
From Domain: localphone.com
Username: my localphone sip ID
Host: localphone.com (may need to change to proxy.localphone.com)
Port: 5060
Active:Yes
Sip Register: Yes
Optimize Audio Path: No

I setup x-lite with my settings & was able to make outbound calls but not recieve inbound ones. This is what localphone asked me to do to check for faults.

Any further help greatly appreciated. Currently looking for work & my localphone no is the one on my CV so need it working again asap

See in bold and blue above

I am using this for reference...How to Configure the X-Lite Softphone for Localphone

Also under the incoming numbers tab (in LocalPhone website)...make sure the LocalPhone number is forwarded to your Voip acct. (given the downtime and you needing to receive calls this could also be an option to divert calls to somewhere else temporarily until things get settled with the registration...this way you will not miss the calls at least ... )

Alistair · 10-03-2009, 11:00 AM

thanks for your help. I changed From User to the localphone SIPID I registration failed, so I changed the host to proxy.localphone.com & it registers

However, when i try & call in to the localphone no. using my mobile phone, its doesn't ring

I just get a network busy message on the mobile.

When i check my localphone account settings. I am registered through Voxalot now, but can't make up my mind where the fault is - voxalot or localphone

Alistair · 10-03-2009, 11:15 AM

Success!

I enabled caller ID on localphone & its now working

Thanks again for the pointers

emoci · 10-03-2009, 11:22 AM

Quote:

Originally Posted by Alistair

Success!

I enabled caller ID on localphone & its now working

Thanks again for the pointers

Excellent...glad it's running

Since we're on the topic I'd reccomend this codec string:
ulaw;alaw;g726;g729;ilbc;gsm

Alistair · 10-03-2009, 11:36 AM

Quote:

Originally Posted by emoci

Excellent...glad it's running

Since we're on the topic I'd reccomend this codec string:
ulaw;alaw;g726;g729;ilbc;gsm

Thanks will give the codec string a try - I'm in the UK will it be OK for that?

10-01-2009, 06:44 PM	#1
Alistair Junior Member Join Date: Jan 2008 Posts: 11 Thanks: 1 Thanked 0 Times in 0 Posts	Inboud cals on Localphone Hi I haven't been able to get any inbound calls with localphone for around a week now. When I look at voice service provider reg status it says "Auth Sent" but doesn't appear registered. I'm using the us server as my preferred cluster. Never had any issues with localphone before. Can anyone one help please ? BTW I have tried unregistering for several hours then re registering but no luck

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emoci Join Date: Jul 2007 Location: Toronto, Canada Posts: 1,422 Thanks: 123 Thanked 369 Times in 282 Posts	Have you logged in to your LocalPhone acct. in the last 2-3 weeks or so... If I remember correctly they have done some updates to their system, and I remember having to undergo a Voip Acct. Upgrade...which simply changed some of the details I used to connect to them via SIP...

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Alistair Junior Member Join Date: Jan 2008 Posts: 11 Thanks: 1 Thanked 0 Times in 0 Posts	thanks for your help. I changed From User to the localphone SIPID I registration failed, so I changed the host to proxy.localphone.com & it registers However, when i try & call in to the localphone no. using my mobile phone, its doesn't ring I just get a network busy message on the mobile. When i check my localphone account settings. I am registered through Voxalot now, but can't make up my mind where the fault is - voxalot or localphone

10-03-2009, 11:15 AM	#7
Alistair Junior Member Join Date: Jan 2008 Posts: 11 Thanks: 1 Thanked 0 Times in 0 Posts	Success! I enabled caller ID on localphone & its now working Thanks again for the pointers