05-15-2009, 02:15 AM | #1 |
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Outgoing Calli Problem
Look like problem in US Voxalot Server, Not able to make calls.
Follwing is the trace route, it breaks at the end. Code:
C:\>tracert us.voxalot.com Tracing route to us.voxalot.com [64.34.173.199] over a maximum of 30 hops: 1 8 ms 2 ms 1 ms 192.168.1.1 2 11 ms 13 ms 11 ms 10.3.224.1 3 10 ms 10 ms * 70.125.218.122 4 14 ms 9 ms 9 ms gig4-0-0.dllatxchn-rtr6.tx.rr.com [70.125.217.10 1] 5 19 ms 17 ms 16 ms gig0-1-0.hstntxl3-rtr1.texas.rr.com [72.179.205. 74] 6 17 ms 13 ms 15 ms xe-8-2-0.bar1.Houston1.Level3.net [4.79.88.105] 7 36 ms 21 ms 31 ms ae-13-13.ebr1.Dallas1.Level3.net [4.69.137.138] 8 21 ms 19 ms 119 ms ae-91-91.csw4.Dallas1.Level3.net [4.69.136.134] 9 38 ms 95 ms 100 ms ae-93-93.ebr3.Dallas1.Level3.net [4.69.136.165] 10 128 ms 96 ms * ae-7.ebr3.Atlanta2.Level3.net [4.69.134.22] 11 93 ms 101 ms 110 ms ae-2.ebr1.Washington1.Level3.net [4.69.132.86] 12 123 ms 100 ms 108 ms ae-81-81.csw3.Washington1.Level3.net [4.69.134.1 38] 13 124 ms 100 ms 108 ms ae-3-89.edge2.Washington3.Level3.net [4.68.17.14 0] 14 124 ms 100 ms 106 ms PEER-1-NETW.edge2.Washington3.Level3.net [4.71.2 34.6] 15 216 ms 77 ms 128 ms 10ge.ten1-1.wdc-sp2-cor-1.peer1.net [216.187.116 .253] 16 * * * Request timed out. 17 159 ms 93 ms 101 ms premium.voxalot.com [64.34.173.199] Trace complete. |
05-15-2009, 07:52 AM | #2 |
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Betamax call problem
Hi,
From voxalot to voxalot can be reach at the moment but we can not call any pstn lines + gsm lines via betamax is there any problem same us? there is a problem until 21,00 may 14th (GMT) Regards, Halife Netherlands |
05-15-2009, 01:09 PM | #3 |
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I try to change us.voxalot.com to eu.voxalot.com. it work. (I calling any pstn lines + gsm lines via betamax)
But us.voxalot.com still not work. |
05-15-2009, 02:26 PM | #4 |
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Yes, I've been having a problem making outgoing calls to the PSTN too, and my VSP is a Betamax reseller (justvoip). The problem actually cropped up earlier this week. On Mon. or Tues., I was suddenly unable to make outgoing calls to the PSTN. I tried various things like rebooting my ATA, but calls were still not going through. Any call I would attempt to the PSTN would result in a period of silence (say 10 seconds) followed by a busy signal. Same result for all PSTN numbers I tried.
I decided to just turn off the ATA for a period of time. Then, when I turned it back on ca. 15 minutes later, things seemed to have returned to normal. I was once again able to make outgoing calls to the PSTN. Momentary hardware glitch, I decided. But then the same problem cropped up again midday Wed. and continues until today. I have tried everything, including rebooting and shutting off the ATA, switching the proxy as you suggested, etc. I also tried using a softfone (sjphone) instead of going through the ATA. Same result occurs for me. Any call I attempt to the PSTN, whether I use the ATA or a softpone configured to authenticate to my voxalot account, has the same result: a long period of silence followed by a busy signal. The only exception is when I dial a toll free number. I have special dialing rules set up for toll free numbers, by the way, so that they get handled through voxalot, and not by justvoip. Today I did another test to try and determine where the problem lies. I configured sjphone to use my justvoip account, without trying to go through voxalot. When I did that, calls made to the PSTN were terminated normally. So I don't think the problem has to do with justvoip or Betamax per se. Maybe somehow voxalot and justvoip are not communicating properly, but my account there is valid and usable, as I proved today. Please troubleshoot and fix this problem, voxalot. I need to be able to make outgoing calls to the PSTN again. James PS I did not touch any configurations in my account or anything prior to these problem cropping up. I have done virtually nothing to my voxalot account since I set it up a couple months ago. So this is not related to anything I've done. And I think I've ruled out it being a hardware problem on my end (since both the softfone and the ATA give the same results). Help! UPDATE: Now, having left the ATA on for a few minutes with the eu.voxalot.com proxy setting, my outgoing calls to the PSTN are once again working. If I switch back to us.voxalot.com and start having problems again, I'll post further to this thread. Last edited by tatjam; 05-15-2009 at 02:35 PM. Reason: update |
05-15-2009, 03:21 PM | #5 |
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Now, I calling any pstn lines+gsm lines via betamax with us.voxalot.com.
us.voxalot.com fine work with betamax. Everything ok. |
05-18-2009, 02:35 AM | #6 |
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I just have the same situation with another Betamax provider InternetCalls.com. It looks like something is wrong with Voxalot!
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