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Unread 06-13-2008, 08:29 AM   #1
fistanes
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Question Phone rings unexpectedly even with voicemail on

It's been only twice this month, but it has been quite disturbing. The thing is that last week our phone kept ringing at 2AM. The caller ID was not shown and when we picked up the phone, nobody answered. At that time the voicemail was off.

I decided to setup a voicemail forwarding rule from 0:00 to 7:00AM. I tested it and it seemed to be working fine.

Today, at 4:00AM, the phone started ringing again even with the voicemail rule on. Since every time we hanged, the phone started ringing again, I decided to disconnect the phone until it was really the time to wake up.

Is this a known problem? It has never happened to me before, so I am puzzled. Should I disconnect the phone line every time I go to sleep? It is quite ennoying to remember to do that every day...

By the way, I am in Spain and connected to the European server.
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Unread 06-13-2008, 09:44 AM   #2
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Are you sure it is not your ATA / phones MWI (message waiting indicator)?
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Unread 06-13-2008, 11:45 AM   #3
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Well, it only has happened twice and at those times. Unless there's an obscure setting I haven't yet found I do not think it is a phone/ATA problem.

By the way, I have a DLink DVG-G1402S
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Unread 06-13-2008, 06:38 PM   #4
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Two suggestions:

1. Make sure the time Based VM rule is an ANY rule....
2. Any chance you've signed up for ENum through e164.org and have VoXalot as your SIP destination?

e164 tends to run a test once in a while to confirm that the SIP URI is still valid...
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Unread 06-13-2008, 10:07 PM   #5
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Thanks for the suggestions. I have the Call Connection Rule set to match by "Any inbound number or provider".

Regarding the second suggestion, I have not signed up for Enum through 164.org, unless Voxalot does it automatically. Still, any call should be redirected to the voice mail, according to the rule, shouldn't it?
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Unread 06-13-2008, 10:31 PM   #6
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1. No VoXalot does not do any automatic signups on e164

2. The only other thing I can think of, is these settings about MWI.....they look as follows on my PAP2, see if you can find something similar in the DLink:
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Unread 06-14-2008, 09:42 AM   #7
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Thanks. I cannot find a similar parameter in my configuration. When I telnet the device I have more options available, but none of them look like "Voice Mail" or similar. Here's my configuration:

--- SIP configurations ---
enable_server_fqdn = 1
enable_invite_without_sdp = 0
server_ip = 0.0.0.0
server_fqdn = eu.voxalot.com
server_ip2 = 0.0.0.0
server_fqdn2 =
server_port = 5060
service_domain = voxalot.com
url_protocol = 1
user_phone_type = 1
timer_t2 = 4
RFC3323_3325 = 0
rport_in_request=0
RFC3311 = 0
enable_proceeding_timer = 0
non_register_mode = 0
initial_unregister_mode = 1
peertopeer_mode = 1
special_ring = 0
callwait_alert_tone = 1
allow_PSTNcallwaiting = 0
VoIP caller_ID = 1
184_handling method removed
pstn Reroute = 0
100rel = 0
rr_180 = 0
extend_inv = 0
kddi_503_enable = 0
same_phone_number = 1
Min-SE = 180
session_expires= 3600
Supported codecs: 18 8 0
digit_timer = 4
request_uri_check = 0
enable_outbound_proxy = 0
outbound_proxy_ip = 0.0.0.0
enable_outbound_proxy_fqdn = 0
outbound_proxy_fqdn =
outbound_proxy_port = 5060
enable_ibfax_invite = 1
t38_mode = Enable
t38_ver = 0
t38_rate = 14400
t38_maxbuff = 72
t38_maxdatagram = 316
t38_manage = 1
t38_UDPRedundant = 1
t38fax_change_port_enable = 1
call_hold_method = 0
sip_call_transfer_enable = 1
sip_speed_dial_enable = 1
cfu_number =
cfb_number =
cfna_number =
cfna_timer = 10


In the TAPI current configuration section, there's one option that looks familiar:
--- TAPI Endpoint 1 Status ---
CODEC = MLAW
Out-Of-Band DTMF = RFC2833
OOBPayload Type = 101
EC = Enable
EC Level = 2
EC NLP = 1
VAD = Enable
VAD Level = 1
Frame Length = 20
Line Feeding mode = 0
Ring mode = 0, sub mode=0
Max Ring Number = 1
ASN Notation = 1
TXGain = -3
RXGain = -3
Trace_Level -Vinetic = 4 Tapi = 4 VM =4
DtmfOn = OFF
Vmwi = Disable
On-Time Duration = 4000
Off-Time Duration = 0
Digit Timer = 4 sec
CidConf = = >
nAutoDeac = AUTO_DEACTIVATION_ON
nHlev = TAPI_CID_HIGHLEVEL
nSpec = BELLCORE_SPEC
nMode = TAPI_CID_FSK_MODE
nAppearance = CID_BETWEEN_RINGBURST
nDelay = 500 ms
nBurstCount = 0
Cid2Conf = = >
stdSelect = TIA
casDuration = 100 ms
ackTone = 68
casToneIndex = 0
cas2ackTime = 120 ms
ack2fskOutTime = 50 ms
cid2sendtiming = second_ring_send
cid2sendtimes = 1
JB Type = Enable
Initial Size = 90 ms
Max Size = 180 ms
Min Size = 10 ms
HookFlash Timer : Max Time = 750 ms, Min Time = 60 ms
DigitLow Timer : Max Time = 40 ms, Min Time = 10 ms
DigitHigh Timer : Max Time = 60 ms, Min Time = 30 ms
Off-Hook Timer : Min Time = 10 ms
On-Hook Timer : Min Time = 800 ms
InterDigit Timer : Min Time = 400 ms

but in the configuration settings there does not seem to be an option:
--- TAPI Endpoint 1 Configuration ---

OOBPayload Type = 101
EC Level = 2
EC NLP = 1
VAD Level = 1
Line Feeding mode = 0
Ring mode = 0, sub mode=0
Max Ring Number = 1
ASN Notation = 1
TXGain = 0
RXGain = 0
On-Time Duration = 4000
Off-Time Duration = 0
Digit Timer = 4 sec
CidConf = = >
nAutoDeac = AUTO_DEACTIVATION_ON
nHlev = TAPI_CID_HIGHLEVEL
nMode = TAPI_CID_FSK_MODE
nAppearance = CID_BETWEEN_RINGBURST
nDelay = 500 ms
nBurstCount = 0
Cid2Conf = = >
casDuration = 100 ms
ackTone = 68
casToneIndex = 0
cas2ackTime = 120 ms
ack2fskOutTime = 50 ms
at2fskOutTime = 300 ms
fskOut2restoreTime= 100 ms
alertSignalIndex = 0
cid2sendtiming = second_ring_send
cid2sendtimes = 1
Jitter Buffer = = >
JB Type = Enable
Initial Size = 90 ms
Max Size = 180 ms
Min Size = 10 ms
Off-Hook Timer : Min Time = 10 ms
On-Hook Timer : Min Time = 800 ms
HookFlash Timer : Max Time = 750 ms, Min Time = 60 ms
DigitLow Timer : Max Time = 40 ms, Min Time = 10 ms
DigitHigh Timer : Max Time = 60 ms, Min Time = 30 ms
InterDigit Timer : Min Time = 400 ms

Sorry for the long post, but maybe someone can help with all this information.
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Unread 06-18-2008, 08:58 PM   #8
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It happened again on Monday (I forgot to disconnect the phone) and yesterday at 1AM. Any thoughts?

As I said, it has never happened before and it is really weird that now it happens and only at those strange times...
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Unread 06-19-2008, 10:42 AM   #9
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This is really weird... the same thing is happening to me (and I'm on the other side of the world)...
Recently we have been having a series of 'phantom calls' during the night (between midnight and 4am) – these calls show no Caller ID or in fact, that there is no incoming call happening... even overseas calls generally show 'incoming' call on the telephone - Uniden fp106 – if there is a call with caller ID etc, (when you check the Uniden phone log for missed calls, it doesn't even show that these calls came in... that's weird!) – the phones ring... I pick it up, there is nothing there, no dial tone or noise – (no heavy breathing either !), I hang up, and then it rings again within the minute. After a few times of this, and my wife is getting angry, I take it off the hook, or unplug the Minitar ata, so we can go back to sleep.
The Minitar is registered with WDP and MNF. It really does not seem like people are calling us during the night – eventually they would get through to us, I'm sure.
The other VOIP phone we have is using VOXALOT and uses MNF, ENGIN & PENNYTEL ( and yes our primary telephone number is registered with E.164) and this may be the link with all of this - Is something going wrong there ?

Anyone got any suggestions for this (I'm already thinking of unplugging ATA/Phones after 9pm)
just thought I'd share what's happening as it sounds very familiar
thanks
David

Last edited by redwood; 06-19-2008 at 08:07 PM. Reason: inccorect detail
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Unread 06-20-2008, 01:05 PM   #10
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Just a thought (perhaps noted already), do you have the appropriate time-zone selected in your log-in member details page?
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