Click Here To Visit SIP Broker  

Go Back   Voxalot / SIP Broker Support Forums > SIP Broker Forums > SIP Broker Support

SIP Broker Support Support for the SIP Broker service.

 
 
Reply
Thread Tools Display Modes
Unread 09-12-2007, 06:40 AM   #1
boatman
Senior Member
 
boatman's Avatar
 
Join Date: Jul 2007
Location: Oregon, USA
Posts: 365
Thanks: 17
Thanked 77 Times in 64 Posts
boatman is on a distinguished road
Question Can't call webcalldirect phone via Sipbroker

Should I be able to call my webcalldirect phone from a Voxalot phone through Sipbroker?

I can direct IP dial to my webcalldirect phone from an unregistered line on my PAP2 by dialing user-id@sip.webcalldirect.com (I do the IP dial by placing the dial string into a speed dial slot in my PAP2). Since the IP dial works, why can't I also reach my webcalldirect phone through Sipbroker by sending the call to *7759user-id@sipbroker.com ?

Note that in the above example I have replaced my actual webcalldirect phone number with 'user-id', however my actual webcalldirect user ID has no digits, it is all alphabetic characters.

Last edited by boatman; 09-15-2007 at 07:25 PM.
boatman is offline   Reply With Quote
Unread 09-15-2007, 07:55 PM   #2
DracoFelis
 
DracoFelis's Avatar
 
Join Date: Mar 2006
Posts: 188
Thanks: 4
Thanked 64 Times in 41 Posts
DracoFelis is a jewel in the roughDracoFelis is a jewel in the rough
Default

Hard to say what's going on. I did notice that the main SIP Broker provider list has a red X for provider *7759, which usually means that the provider is blocking inbound calls. However, if that were actually what was going on, than your "userid@sip.webcalldirect.com" should also fail (as they should be ending up in the same place).

IMHO what's more likely going on, is that when your attempts to use *7795userid@sipbroker.com are failing (for whatever yet unknown reason), it is (incorrectly) telling SIP Broker than *7795 is blocking inbounds (when really something else is going on).

As to what is actually causing this to fail, it's hard to tell (given the available info), so the best we can do is guess. It might be related to the fact that your userid is not all numeric, because we do know there are some issues that come up (from time to time) with non-numeric "phone numbers" and SIP Broker. However, I would suspect it should still work, as long as your adapter can properly send the userid characters to SIP Broker.

But another things that also occurs to me, is that it sounds like you are testing with two VoIP devices behind the SAME home/NAT router. Is this the case? If so, we have sometimes noticed weird effects caused by the internet address translation (that home/NAT routers do), that can make such calls fail when both devices are behind the same router (as the addressing of the call endpoints get confused). To test this theory, I suggest you have a friend (with a VoIP adapter not located at your home) try calling your phone both ways, and see what happens. If that works, than the problem is likely isolated to just your own LAN, and anyone calling you from "elsewhere on the internet" should be fine. If so, just be aware of that issue, and move on (as it were).

NOTE:
If you don't have anyone else to do a test call for you, just PM with your details (i.e. what "userid" to use, and what times it is OK to try calling). I'll be glad to temporarily setup my adapter with a couple of speed dials (one going direct to your provider's proxy, and one going via SIP Broker), to see what results I get when I try calling.
DracoFelis is offline   Reply With Quote
Unread 09-16-2007, 07:42 AM   #3
emoci
 
Join Date: Jul 2007
Location: Toronto, Canada
Posts: 1,422
Thanks: 123
Thanked 369 Times in 282 Posts
emoci is a name known to allemoci is a name known to allemoci is a name known to allemoci is a name known to all
Default

Another thing to try is create a SIPBroker Alias for userID@webcalldirect.com

It will assign you something like xxxxxxx (i believe it is 7 digits) which can then be called as *011xxxxxxx@sipbroker.com

Sign Up at SipBroker for this, the rest is pretty self explanatory.... about how to go about creating an Alias


Note: You don't normally need to sign up for anything unless in cases like this when a numeric alias may simplify things
emoci is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Free DID Numbers, Free Voip Calls, & more Voip Info amroe Voxalot General 54 01-13-2014 09:11 AM
Voxalot and Sipura/ATA Tutorial: A Comprehensive Walkthrough ctylor Voxalot General 5 04-28-2010 12:52 AM
Can't get voice packets to bypass VoXaLot v164 Voxalot Support 35 08-23-2009 10:25 PM
call from psnt sipbroker to another provider calltelecom2007 Voxalot Support 1 08-31-2007 09:02 PM
Ack (Acknowledgement Timeout) on Soft phone - call lasts 30 seconds kurun Voxalot Support 1 10-01-2006 05:52 AM


All times are GMT. The time now is 12:36 PM.


Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.