Click Here To Visit SIP Broker  

Go Back   Voxalot / SIP Broker Support Forums > Voxalot Forums > Voxalot Support

Voxalot Support Support for the Voxalot service.

 
 
Reply
Thread Tools Display Modes
Unread 07-28-2009, 09:46 AM   #11
martin
 
Join Date: Feb 2006
Posts: 2,929
Thanks: 528
Thanked 646 Times in 340 Posts
martin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the rough
Default

Quote:
Originally Posted by 515388 View Post
When trying to renew my Voxalot account, I get the following message:

"Our fraud detection system has identified this transaction as fraudulent and will not be processed. Please contact us if you have received this message and are trying to process a legitimate transaction.
"

My Voxalot ID is 515388.

Please tell me why my payment was not accepted.

I am trying to process a legitimate transaction
Please email payments [at] voxalot [dot] com and they will help you with your account query.
__________________
Martin

Please post support questions on the forum. Do not send PMs unless requested.
martin is offline   Reply With Quote
Unread 05-21-2010, 05:28 PM   #12
x-demon
Junior Member
 
Join Date: May 2010
Posts: 1
Thanks: 0
Thanked 0 Times in 0 Posts
x-demon is on a distinguished road
Default

account 625558. Cannot start payment.
x-demon is offline   Reply With Quote
Unread 10-29-2010, 01:57 PM   #13
728269
Junior Member
 
Join Date: Oct 2007
Posts: 3
Thanks: 0
Thanked 0 Times in 0 Posts
728269 is on a distinguished road
Default account not active for VoxLite ... from 1 month almost!!!

I made the payment in the same day I got the remember for update my voxlite registering and still not got an active account. I waited for I month, but maybe I could get the service in some end please ... Thanks
The payment wasn't rejected because it was paypal.


Name VoxUpgrade
Quantity 1
Effective Date 04-10-2010
Expiry Date 04-10-2011
Active true
728269 is offline   Reply With Quote
Unread 03-14-2011, 07:18 AM   #14
Oskar
Junior Member
 
Join Date: Jun 2010
Location: Box Hill Melbourne
Posts: 2
Thanks: 0
Thanked 0 Times in 0 Posts
Oskar is on a distinguished road
Smile Time flying

Quote:
Originally Posted by martin View Post
Due to a high incidence of payment fraud on our system, we have put measures in place to detect and prevent it. Suspicious payments are rejected and accounts associated with the users making those payments are blocked from making further payments. Unfortunately the system sometimes triggers on false positives, rejecting legitimate payments. Please bear with us while we fine tune the system. If you find your payments have been unsuccessful, please get in touch with us and we will investigate the problem immediately.
Hi Martin, I repaid my account a month ago and am being asked to repay it again, which is the real request? do i have to pay it again? Please advise. Regards Oskar.
Oskar is offline   Reply With Quote
Unread 03-17-2011, 09:25 AM   #15
martin
 
Join Date: Feb 2006
Posts: 2,929
Thanks: 528
Thanked 646 Times in 340 Posts
martin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the rough
Default

Hi Oskar,

I suspect you may have taken out a new subscription instead of going through the renewal process (hence the persistent emails).

The best way to confirm the status of your subscription is to visit the account summary link:

http://www.voxalot.com/action/accountSummary

Let me know if you still have any concerns.
__________________
Martin

Please post support questions on the forum. Do not send PMs unless requested.
martin is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
VoIP System Technologies, hardware, a solution needed Henrique-S Voxalot Support 0 06-07-2008 07:05 PM


All times are GMT. The time now is 02:02 AM.


Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.