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Unread 07-25-2008, 01:48 AM   #11
441516
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Hello, what I meant basic is I already had one reg allowed and upgraded to whatever to be able to have upto five or six reg. This was bought about five weeks ago. So whats happening?
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Unread 07-25-2008, 05:27 AM   #12
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If craig or martin see this, please also take a look at http://forum.voxalot.com/voxalot-sup...-problems.html
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Unread 07-25-2008, 09:42 AM   #13
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Quote:
Originally Posted by craig View Post
Unfortunately, you are probably in the same boat as Herman above. Hopefully the solution I offered to him makes sense for you too.

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Not really Craig. Either way I have a problem. If I let my account expire I only pay $25 to upgrade, but I will have to re-enter all my details (and I might lose my Voxalot id).

On the other hand if I upgrade before renewal I pay $30 just to get to the next level. I just think that the inflexilbiulty of the billing system is souring what up till now has been a great service for me.
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Unread 07-25-2008, 12:51 PM   #14
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I am really disappointed that my email was not acknowledged or answered. Two voicemail left over three days.
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Unread 07-25-2008, 02:25 PM   #15
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Quote:
Originally Posted by 441516 View Post
Hello, what I meant basic is I already had one reg allowed and upgraded to whatever to be able to have upto five or six reg. This was bought about five weeks ago. So whats happening?
As I mentioned, your VoxUpgrade is a separate subscription to your VoxBasic subscription. The VoxUpgrade gives an additional 5 registrations on top of your base subscription... if you don't have a base subscription, then the VoxUpgrade does nothing. If you renew your VoxBasic subscription, you VoxUpgrade subscription should automatically apply on top of it.

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Unread 07-25-2008, 02:29 PM   #16
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Quote:
Originally Posted by ataboy View Post
Not really Craig. Either way I have a problem. If I let my account expire I only pay $25 to upgrade, but I will have to re-enter all my details (and I might lose my Voxalot id).
No... your voxalot id is completely independant to any premium subscriptions. You will never lose your id.

Even if you let your VoxBasic expire, your provider details will still be there... as soon as you buy a new VoxPro subscription, you will be able to re-register your providers again.

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Unread 07-25-2008, 03:20 PM   #17
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Quote:
Originally Posted by craig View Post
As I mentioned, your VoxUpgrade is a separate subscription to your VoxBasic subscription. The VoxUpgrade gives an additional 5 registrations on top of your base subscription... if you don't have a base subscription, then the VoxUpgrade does nothing. If you renew your VoxBasic subscription, you VoxUpgrade subscription should automatically apply on top of it.

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OK Boss.Thanks.
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Unread 07-25-2008, 06:41 PM   #18
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Quote:
Originally Posted by craig View Post
No... your voxalot id is completely independant to any premium subscriptions. You will never lose your id.

Even if you let your VoxBasic expire, your provider details will still be there... as soon as you buy a new c subscription, you will be able to re-register your providers again.

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Well, actually I'm on VoxLite, not VoxBasic, but what you are telling me about maintaining my id is good news. Can I just confirm the situation: if I let VoxLite expire and then order VoxPro I just pay $25, but my VSP details are still on record? Also, If I were to export my dialplans etc. before letting my account lapse, then could I import them to my new VoxPro account without having to reinstall each one manually?
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Unread 07-27-2008, 12:48 PM   #19
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Quote:
Originally Posted by ataboy View Post
Well, actually I'm on VoxLite, not VoxBasic, but what you are telling me about maintaining my id is good news. Can I just confirm the situation: if I let VoxLite expire and then order VoxPro I just pay $25, but my VSP details are still on record? Also, If I were to export my dialplans etc. before letting my account lapse, then could I import them to my new VoxPro account without having to reinstall each one manually?
Seconded! Can I get an answer to this? My account is about to expire (isn't a week rather short notice for an annual subscription that most people would forget about??) and I have exported my bits and pieces.

If I have the export, and I wait for the plan to reset back to VoxBasic, then pay for another year of VoxPro and reimport my data (using import-replace), all I have lost is the auto-registration and the passwords? (That is another matter altogether ... No idea what half those passwords are!) Is there anything else that would be missing that I should 'export' to pen/paper?
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Unread 07-27-2008, 07:57 PM   #20
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Oh well, I couldn't wait and I certainly didn't fancy setting up all my passwords again so I just renewed VoxLite before it was too late.
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