|
Voxalot Support Support for the Voxalot service. |
Thread Tools | Display Modes |
04-30-2008, 10:01 AM | #1 |
Junior Member
Join Date: Apr 2008
Posts: 10
Thanks: 0 Thanked 0 Times in 0 Posts |
21 seconds drop | outgoing
Scenario: port 5060 blocked by ISP, port 443 used
NAT: no Optimize: yes STUN: yes Incoming calls: perfect Outgoing calls: all calls drop after 21seconds (even to 500 voice mail) Network structure :192.168.10.1 Router1 connects through lan to :192.168.10.10 Router2 connect through wireless to :192.168.10.100 computer with voip phone installed port forwarded in Router1 already tested. no results, keep droping. Any ideas? Thanks |
04-30-2008, 08:31 PM | #2 |
Join Date: Apr 2006
Location: Vancouver, BC
Posts: 296
Thanks: 94 Thanked 53 Times in 27 Posts |
Try it without "optimize audio" on. I had a situation like this for outgoing calls with GizmoProject--and it cut off at roughly the exact same point (20 seconds), and it corrected itself when I set optimize audio to no.
Although if even *500 voicemail cuts off, then that perhaps would not fix it. Sorry, I don't know what to try next, other than playing with settings. I am in Canada, where I don't have to deal with aggressive attempts by my ISP to prevent SIP/Voip. Last edited by ctylor; 04-30-2008 at 08:35 PM. |
04-30-2008, 10:31 PM | #3 |
Junior Member
Join Date: Apr 2008
Posts: 10
Thanks: 0 Thanked 0 Times in 0 Posts |
Do not need to feel sorry. I must thank the attention you spent replying...
I tried Optimize "Off" and nothing. Strange because the inbound calls are perfect. May be the ISP blocking it but I already ready more people in this forum complaining about the same and I did not find any solution... |
05-01-2008, 12:46 AM | #4 |
Join Date: Apr 2006
Location: Vancouver, BC
Posts: 296
Thanks: 94 Thanked 53 Times in 27 Posts |
So what SIP device (hardware or software) are you using? It would be interesting if you could troubleshoot using a different device (using X-lite softphone or another ATA or IP phone) to see if the problem reproduces itself with the different equipment. Because something is obviously confusing it with the firewall/NAT proxying.
|
05-01-2008, 06:12 AM | #5 | |
Junior Member
Join Date: Oct 2006
Posts: 18
Thanks: 0 Thanked 2 Times in 2 Posts |
Quote:
What could be the problem?User id 199480. |
|
05-01-2008, 10:04 AM | #6 | |
Junior Member
Join Date: Apr 2008
Posts: 10
Thanks: 0 Thanked 0 Times in 0 Posts |
Quote:
Even the 500 voice mail call drops on 20 seconds I was wondering if the problem is the network structure: :192.168.10.1 Router1 connects through lan to :192.168.10.10 Router2 connect through wireless to :192.168.10.100 computer with voip phone installed -gateway: 192.168.1.1 I already forwarded the ports from 192.168.10.1 to 192.168.10.100 without success... |
|
05-01-2008, 03:55 PM | #7 | |
Join Date: Jul 2007
Location: Toronto, Canada
Posts: 1,422
Thanks: 123 Thanked 369 Times in 282 Posts |
Quote:
or Try connecting to the first router directly just to test if the problem exists only when you are behind a second NAT This is usually a NAT issue, which should hopefully be made better by setting STUN.....(keep in mind you may have to set up port forwarding twice, one on each router as well...) Probably none of my business, but why do you need 2 routers....? |
|
05-01-2008, 08:21 PM | #8 |
Join Date: Apr 2006
Location: Vancouver, BC
Posts: 296
Thanks: 94 Thanked 53 Times in 27 Posts |
Double-NATing is a common source of problems. If 192.168.1.1 is the first router, can't you get served up IPs in the 192.168.1.x range instead of going into the 192.168.10.x? I understand that your 2nd router is technically acting only as a switch, but why can't you make your 1st router a switch too and turn off its DHCP (since there is clearly a third router involved too at 192.168.1.1)?
|
05-01-2008, 08:25 PM | #9 |
Join Date: Apr 2006
Location: Vancouver, BC
Posts: 296
Thanks: 94 Thanked 53 Times in 27 Posts |
blackrider, maybe your outgoing voice provider changed some of their settings, and because of that you need to re-tweak your Voxalot and SIP device settings from scratch to make it compatible again.
|
05-01-2008, 09:31 PM | #10 |
Junior Member
Join Date: Apr 2008
Posts: 10
Thanks: 0 Thanked 0 Times in 0 Posts |
Thanks for your time replying to my questions... I really appreciate!
Sorry! The gateway is 192.168.10.1 first router is not wireless... the reason I am working with 2 routers. |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Call drops after 21 seconds | pradeepjella | Voxalot Support | 10 | 12-20-2009 06:30 PM |
Voice part of call dropping at 30 seconds | Ambient | Voxalot Support | 10 | 10-19-2007 10:13 PM |
How to choose provider for outgoing calls? | toolio | Voxalot Support | 1 | 10-04-2007 01:03 PM |
suggest me dial plan and outgoing | kingfisher1111 | Voxalot Support | 3 | 03-18-2007 01:33 AM |
Ack (Acknowledgement Timeout) on Soft phone - call lasts 30 seconds | kurun | Voxalot Support | 1 | 10-01-2006 05:52 AM |