Click Here To Visit SIP Broker  

Go Back   Voxalot / SIP Broker Support Forums > Voxalot Forums > Voxalot Support

Voxalot Support Support for the Voxalot service.

 
 
Reply
Thread Tools Display Modes
Unread 05-06-2007, 07:01 AM   #1
martin
 
Join Date: Feb 2006
Posts: 2,930
Thanks: 528
Thanked 646 Times in 340 Posts
martin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the rough
Default Voicemail Access Poll

Hi guys,

Seems a small number of members are having problems accessing their voicemail. We would like to understand if there is a common reason for this.

Please take the time to dial either *500 or 500 (if you device does not allow leading *'s).

Then post:

1. What is the very first voice prompt you hear (comedian mail or password etc)
2. Entering password works ok
3. Device you are using
4. DTMF setting
5. Codec is device

Edit: Added 5th option (Codec). Feel free to edit existing entries.

Thanks alot.
__________________
Martin

Please post support questions on the forum. Do not send PMs unless requested.

Last edited by martin; 05-06-2007 at 09:47 AM.
martin is offline   Reply With Quote
Unread 05-06-2007, 07:52 AM   #2
clundestad
Member
 
Join Date: Jul 2006
Location: Oslo, Norway
Posts: 43
Thanks: 4
Thanked 10 Times in 8 Posts
clundestad is on a distinguished road
Default

1. "Password"
2. OK
3. ZyXeL Prestige 2002
4. RFC 2833
5. G711a

Last edited by clundestad; 05-06-2007 at 03:20 PM.
clundestad is offline   Reply With Quote
Unread 05-06-2007, 08:39 AM   #3
sebafett
Junior Member
 
Join Date: Apr 2007
Posts: 4
Thanks: 2
Thanked 2 Times in 2 Posts
sebafett is on a distinguished road
Default

1. Password
2. OK
3. ZyXeL Prestige 2002
4. RFC 2833
sebafett is offline   Reply With Quote
Unread 05-06-2007, 09:27 AM   #4
gambrinus
Member
 
Join Date: Apr 2007
Location: Augsburg, GERMANY
Posts: 84
Thanks: 28
Thanked 19 Times in 15 Posts
gambrinus is on a distinguished road
Send a message via ICQ to gambrinus Send a message via MSN to gambrinus Send a message via Skype™ to gambrinus
Default

1. "Password"
2. no, "Login incorrect"
3. X-Pro (Global IP Telecom release 2006r build stamp 12448)
4. see Screenshot
5. I tried alaw, ulaw, G729, iLBC and GSM. Same results.
Attached Images
File Type: jpg dtmf.jpg (15.1 KB, 15 views)

Last edited by gambrinus; 05-06-2007 at 03:15 PM.
gambrinus is offline   Reply With Quote
Unread 05-06-2007, 09:46 AM   #5
martin
 
Join Date: Feb 2006
Posts: 2,930
Thanks: 528
Thanked 646 Times in 340 Posts
martin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the rough
Default

Quote:
Originally Posted by gambrinus View Post
1. "Password"
2. no, "Login incorrect"
3. X-Pro (Global IP Telecom release 2006r build stamp 12448)
4. see Screenshot
Thanks, what Codec are you using?
__________________
Martin

Please post support questions on the forum. Do not send PMs unless requested.
martin is offline   Reply With Quote
Unread 05-06-2007, 11:49 AM   #6
MarkLL
Member
 
Join Date: Aug 2006
Posts: 44
Thanks: 1
Thanked 4 Times in 4 Posts
MarkLL is on a distinguished road
Default

1. Password
2. Yes
3. Snom 320
4. Out-of-band
5. G729 and G711U (tried both)

1. Password
2. Yes
3. Grandstream HT-386/Epygi
4. RFC 2833 / OoB
5. G711U
MarkLL is offline   Reply With Quote
Unread 05-06-2007, 02:16 PM   #7
ctylor
 
ctylor's Avatar
 
Join Date: Apr 2006
Location: Vancouver, BC
Posts: 296
Thanks: 94
Thanked 53 Times in 27 Posts
ctylor will become famous soon enough
Default

1. "Password?"
2. OK
3. SPA-2100
4. DTMF: Auto
5. Preferred G711-mu

1. "Password?"
2. OK
3. X-lite v3.0
4. DTMF: Default setting
5. All enabled
ctylor is offline   Reply With Quote
Unread 05-06-2007, 03:10 PM   #8
gambrinus
Member
 
Join Date: Apr 2007
Location: Augsburg, GERMANY
Posts: 84
Thanks: 28
Thanked 19 Times in 15 Posts
gambrinus is on a distinguished road
Send a message via ICQ to gambrinus Send a message via MSN to gambrinus Send a message via Skype™ to gambrinus
Default

Quote:
Originally Posted by martin View Post
Thanks, what Codec are you using?
Should I change my DTMF settings? I don't have a clue what to change... Please advice if you need further input. I will also try with hardware ATA as soon as I am home again.
Would the X-Pro diagnostics log be of any help for you?

Last edited by gambrinus; 05-06-2007 at 03:18 PM.
gambrinus is offline   Reply With Quote
Unread 05-06-2007, 03:47 PM   #9
kurun
 
Join Date: Sep 2006
Location: Toronto, Canada
Posts: 568
Thanks: 70
Thanked 147 Times in 115 Posts
kurun is a jewel in the roughkurun is a jewel in the rough
Default

1. "Password?" - Same response for [500] or [*500]
2. Entering password works ok
3. GS GXP-2000 or HT-496 (Call Features set to [No] in both cases)
4. DTMF setting - RFC2833
5. Codec in device - G711a,u, G729, etc.

Dialling *010*500 or *010500 gives an error message "We are sorry. The number you have called could not be connected. Please try again"

If accessing through a third party VSP in Voxalot via the VSP's Sip-Broker access code, then dialling *010*500 or *010500 both work.
The message I get is "Comedian Mail. Mail Box?"

SJ-Phone - For some reason dialling *500 or 500 both do not work.
Call terminates due to "408 request time-out".
I'm pretty sure it used to work before.
Calls to other extensions do work however.
kurun is offline   Reply With Quote
Unread 05-06-2007, 05:35 PM   #10
richard
Senior Member
 
Join Date: Mar 2006
Posts: 153
Thanks: 37
Thanked 7 Times in 7 Posts
richard is on a distinguished road
Default

1. "Password"
2. Login Works
3. eyeBeam 1.5
4. Not sure on DMTF code (they seem to be hiding this info in 1.5)
4. G711u
richard is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Short Voicemail Annoyance TBhimdi Voxalot Support 1 05-20-2007 10:58 PM
Voicemail Issue richard Voxalot Support 8 05-08-2007 03:23 AM
Suggestion: Quick Access to Voicemail via SipBroker richard Voxalot Support 0 05-05-2007 02:05 PM
unable to access voicemail and speed dial using GS HT 386 pranzo Voxalot Support 13 03-12-2007 10:35 AM
Voicemail access Jean-Luke Voxalot Support 3 01-14-2007 04:58 AM


All times are GMT. The time now is 12:18 PM.


Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.