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Unread 08-22-2007, 09:24 PM   #1
voipbrasil
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Default Please help me with my Sipura

I have my Voxalot Premiun account in my SIPURA 3000. I have a problem. When I make a call every thing is fine . But when I received a call I canīt hear the other side and the other side does not hear me .


Sorry my english but here in Brazil we speak portuguese , but Iīm trying...Please help me.
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Unread 08-23-2007, 12:05 AM   #2
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It could be a NAT problem. Check that your router is allowing traffic (better yet, see if your SIPURA can find its external IP)....

Also check here for setting up stun in your sipura:
http://forum.voxalot.com/voxalot-gen...lkthrough.html
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Unread 08-23-2007, 02:04 AM   #3
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Quote:
Originally Posted by emoci View Post
It could be a NAT problem. Check that your router is allowing traffic (better yet, see if your SIPURA can find its external IP)....

Also check here for setting up stun in your sipura:
http://forum.voxalot.com/voxalot-gen...lkthrough.html

Thank you for your answer emoci . I did see the tutorial . I did step by step and nothing...My wireless routing is allowing the traffic. I donīt know how to see if my Sipura can find its external IP. How can I do this ? Can you help me ?
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Unread 08-23-2007, 01:11 PM   #4
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Quote:
Originally Posted by voipbrasil View Post
Thank you for your answer emoci . I did see the tutorial . I did step by step and nothing...My wireless routing is allowing the traffic. I donīt know how to see if my Sipura can find its external IP. How can I do this ? Can you help me ?
You may set "Symmetric NAT Handling" field to "yes" on the Member Details Page,so you need not consider how to configure your ATA to traverse NAT(your router).

Last edited by hust; 08-23-2007 at 01:16 PM.
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Unread 08-23-2007, 02:54 PM   #5
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Quote:
Originally Posted by hust View Post
You may set "Symmetric NAT Handling" field to "yes" on the Member Details Page,so you need not consider how to configure your ATA to traverse NAT(your router).
Thank you for your help hust , I have "Symmetric NAT Handling" field to "yes"
on the Member Details Page. My Sipura is NAT Mapping Enable: yes, NAT Keep Alive Enable: yes . And I have the problem.
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Unread 08-24-2007, 04:44 AM   #6
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is stun enabled in your spa3k?
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Unread 08-24-2007, 03:27 PM   #7
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Quote:
Originally Posted by dc2007 View Post
is stun enabled in your spa3k?


Yes. It is enabled , stun.xten.com
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Unread 08-24-2007, 03:29 PM   #8
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My Sipura is working fine with other provider, but it is not fine with Voxalot. I really donīt know why ?
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Unread 08-24-2007, 03:58 PM   #9
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Quote:
Originally Posted by voipbrasil View Post
But when I received a call I canīt hear the other side and the other side does not hear me .
Could you tell us by which method the caller call your ATA resulting in no voice?
by Sipbroker access number? or by others?
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Unread 08-24-2007, 04:06 PM   #10
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Ok... I just have the problem when I received a call . Any call , by sipbroker, by other voxalot user, anyway, any calls. When I make calls It is working fine.
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