Cannot receive calls through registered providers

roman1 · 11-02-2008, 07:13 PM

Hello Voxalot Support.
I have two registered providers and both cannot deliver incoming calls to my ATA via voxalot.

Setup is standard: ATA registered to my xxxxxx@us.voxalot.com
Something that should help to fix the issue:
1. Having my providers to forward incoming calls to URI: xxxxxx@voxalot.com versus have the provider registered on voxalot – OK
2. Originate calls from ATA via the provider – not much related but OK
3. Receive incoming calls from IP phone calling xxxxx@voxalot.com – OK
4. Receive incoming calls calling PSTN sipbroker number and dialing *010xxxxxx – OK

I have a subscription allowing 5 registered providers.
Send me a private msg if my voxalot account number/providers needed.

Thank you in advance.

kurun · 11-02-2008, 09:17 PM

If forwarding the incoming calls from your providers to xxxxxx@voxalot.com works OK, what is the need to having those providers registered in Voxalot ?

Is there any charges for forwarding that you would like to avoid ?

Forwarding incoming calls removes the network traffic burden to maintain an active registration and should be more reliable.

roman1 · 11-04-2008, 06:39 AM

Hi Kurun,
This is true, but the problem is that only one of my two important providers supports URI forwarding.
Besides, I would not pay for the premium service after all. ; -)

Anyway, looking at your posts I see that you are familiar with les.net. This is the one I have trouble with on Voxalot. Can you receive calls if you have les.net _registered_ on Voxalot?

Maybe a possible solution will be similar for my second provider...

kurun · 11-04-2008, 05:14 PM

Les.net DOES support forwarding of their DID number to xxxxxx@voxalot.com.
They can also be used for outgoing PSTN calls without registration.

I have never tested les.net with registration. I no longer have a DID with them, so I cannot test that feature at this time.

I suppose you would still be able to receive calls if you register that VoIP account in Voxalot, but every time the registration times out or does not re-register for any reason, you lose incoming calls.

ataboy · 11-04-2008, 09:16 PM

Have you tried using PBXes.com as an intermediate step?

If you register the DID with them you can set up a rule to forward its incoming calls to an extension that you have created. If that extension is mapped to SIP/xxxxxx@us.voxalot.com, incoming calls will be delivered to your ATA.

I use this method for suppliers who cannot (or will not) forward to Voxalot.

11-02-2008, 07:13 PM	#1
roman1 Junior Member Join Date: Oct 2006 Posts: 23 Thanks: 0 Thanked 1 Times in 1 Posts	Cannot receive calls through registered providers Hello Voxalot Support. I have two registered providers and both cannot deliver incoming calls to my ATA via voxalot. Setup is standard: ATA registered to my xxxxxx@us.voxalot.com Something that should help to fix the issue: 1. Having my providers to forward incoming calls to URI: xxxxxx@voxalot.com versus have the provider registered on voxalot – OK 2. Originate calls from ATA via the provider – not much related but OK 3. Receive incoming calls from IP phone calling xxxxx@voxalot.com – OK 4. Receive incoming calls calling PSTN sipbroker number and dialing *010xxxxxx – OK I have a subscription allowing 5 registered providers. Send me a private msg if my voxalot account number/providers needed. Thank you in advance.

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11-02-2008, 09:17 PM	#2
kurun Join Date: Sep 2006 Location: Toronto, Canada Posts: 568 Thanks: 70 Thanked 147 Times in 115 Posts	If forwarding the incoming calls from your providers to xxxxxx@voxalot.com works OK, what is the need to having those providers registered in Voxalot ? Is there any charges for forwarding that you would like to avoid ? Forwarding incoming calls removes the network traffic burden to maintain an active registration and should be more reliable.

11-04-2008, 06:39 AM	#3
roman1 Junior Member Join Date: Oct 2006 Posts: 23 Thanks: 0 Thanked 1 Times in 1 Posts	Hi Kurun, This is true, but the problem is that only one of my two important providers supports URI forwarding. Besides, I would not pay for the premium service after all. ; -) Anyway, looking at your posts I see that you are familiar with les.net. This is the one I have trouble with on Voxalot. Can you receive calls if you have les.net _registered_ on Voxalot? Maybe a possible solution will be similar for my second provider...

11-04-2008, 05:14 PM	#4
kurun Join Date: Sep 2006 Location: Toronto, Canada Posts: 568 Thanks: 70 Thanked 147 Times in 115 Posts	Les.net DOES support forwarding of their DID number to xxxxxx@voxalot.com. They can also be used for outgoing PSTN calls without registration. I have never tested les.net with registration. I no longer have a DID with them, so I cannot test that feature at this time. I suppose you would still be able to receive calls if you register that VoIP account in Voxalot, but every time the registration times out or does not re-register for any reason, you lose incoming calls.

11-04-2008, 09:16 PM	#5
ataboy Senior Member Join Date: May 2006 Location: Greater London, UK Posts: 198 Thanks: 36 Thanked 23 Times in 23 Posts	Have you tried using PBXes.com as an intermediate step? If you register the DID with them you can set up a rule to forward its incoming calls to an extension that you have created. If that extension is mapped to SIP/xxxxxx@us.voxalot.com, incoming calls will be delivered to your ATA. I use this method for suppliers who cannot (or will not) forward to Voxalot.