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Voxalot Support Support for the Voxalot service. |
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01-30-2007, 11:44 PM | #1 |
Member
Join Date: Nov 2006
Posts: 63
Thanks: 3 Thanked 9 Times in 3 Posts |
Problems to connect a call
I use SJ-PHONE, TALK-EXPRESS and counter paht softphones (X-LITE, X-TEN), and i have many problems for dialing and connecting a calls, the softphones reply anytimes, and many times dont connect my call, Is it wrong my settings on my softphones? or voxalot is failed my calls
why i can do? Thank you. |
01-31-2007, 12:20 AM | #2 |
Join Date: Feb 2006
Posts: 2,930
Thanks: 528 Thanked 646 Times in 340 Posts |
These best thing to do is break down the diagnostic process:
1. If calls are ok to *600 then then the leg from ATA<-->VoXaLot is fine 2. Call via SIP Broker e.g. *393613 (FWD echo test). If this is ok then outbound calls are fine. 3. Call via each provider. 4. Finally test inbounds via SIP Broker access number http://www.sipbroker.com/sipbroker/action/pstnNumbers and at the prompt dial *010xxxxxx (where xxxxxx is your VoXaLot number).
__________________
Martin Please post support questions on the forum. Do not send PMs unless requested. |
02-11-2007, 07:03 AM | #3 |
Member
Join Date: Nov 2006
Posts: 63
Thanks: 3 Thanked 9 Times in 3 Posts |
Thank you Martin
but i find the problem, i change the proxy domain, of voxalot.com to us.voxalot.com thats all |
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