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05-19-2006, 03:21 PM | #1 |
Senior Member
Join Date: Mar 2006
Posts: 153
Thanks: 37 Thanked 7 Times in 7 Posts |
Can't Make Calls Anymore with Providers
Hello
Recently NONE of my calls through the “providers” I setup on Voxalot has been going through. I have two providers setup (vBuzzer and SipDiscount). Both use to work fine with Voxalot. When I try to make a call, I get the eyebeam system message “Called failed: Not found” All calls go through via my other SIP Accounts. Can you help? Richard |
05-23-2006, 01:42 PM | #2 |
Senior Member
Join Date: Mar 2006
Posts: 153
Thanks: 37 Thanked 7 Times in 7 Posts |
Hello
Still can't make any calls using the setup "providers". Can Support help at all? Richard |
05-23-2006, 02:46 PM | #3 |
Join Date: Apr 2006
Posts: 799
Thanks: 66 Thanked 61 Times in 44 Posts |
Do you have any dial plans?
If so, maybe do a test on the dial plan page and see what the result should be... if it isn't right, then you may need to adjust your dial plan rules. |
05-23-2006, 09:18 PM | #4 |
Senior Member
Join Date: Mar 2006
Posts: 153
Thanks: 37 Thanked 7 Times in 7 Posts |
Hi Affinity
Yes I use dialplans to tell Voxalot which provider to use. When I use the test functionality, it works fine and says it will route the call through the expected VSP, but when I dial using eyeBEAM through Voxalot, the call fails. It used to work fine before and I made no changes. Also, It fails not on one provider, but two. Any ideas? Support? Richard |
05-23-2006, 10:15 PM | #5 |
Join Date: Apr 2006
Location: Vancouver, BC
Posts: 296
Thanks: 94 Thanked 53 Times in 27 Posts |
You probably need to troubleshoot more to narrow down the problem. Does configuring your softphone to directly use the providers (instead of going through Voxalot) still work for you or is that down too? How about does Voxalot's webcall service still work for you?
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05-24-2006, 06:57 PM | #6 |
Senior Member
Join Date: Mar 2006
Posts: 153
Thanks: 37 Thanked 7 Times in 7 Posts |
I have no dialplan or special configuration in the softphone (eyeBeam 1.5.5) setup. The WebCall service works fine!
Bascially, the call should be sent directly to the Voxalot Proxy and processed per the Voxalot (on Voxalot's server) dialplan, which says to use the appropriate VSP (provider) based on the number dialed. It does not do this. Here are my test results: A call to:18001234567 will get forwarded to sip:18001234567@tf.voipmich.com A call to:1416123456 will get forwarded to sip:1416123456@vbuzzer.com:80 A call to:12121233456 will get forwarded to sip:0012121233456@sip1.sipdiscount.com Only the first one to the 800 number works. ( i think tf.voipmich.com is a built in provider in Voxalot) The 2nd & 3rd ones fail. They use to work before. I was hoping Voxalot Support would take a look at my Voxalot config. Its seems pretty correct to me. Thanks in advance for your help. Richard |
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