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07-13-2007, 11:20 AM | #1 |
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Broken Audio past three days? Help PSE.
Hi, for some reason, all of a sudden I have had broken Audio the past three days.
Today my VoIP is useless. Totally unusable. All audio is totally broken and un inteligable. I am using Optus Cable Internet and a Billion 6404VGP Router with VoIP. My Cable plan is Advantage (rewards) 10Mbit down / 256k up. And before you ask, no it's now simply capped or anything silly like that. LOL. Plenty of data quota left. Here is a Trace Route of the AU server. Tracing route to au.voxalot.com [202.60.75.46] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.3.1 2 14 ms 8 ms 7 ms 10.54.64.1 3 9 ms 12 ms 8 ms rdl3-pos3-6.gw.optusnet.com.au [198.142.144.73] 4 24 ms 31 ms 31 ms 61.88.171.113 5 25 ms 25 ms 28 ms 61.88.221.47 6 26 ms 29 ms 27 ms 61.88.171.198 7 39 ms 38 ms 40 ms g1-39.switch1.bne.pacific.net.au [210.23.140.254] 8 42 ms 42 ms 42 ms g1-hs.core-bne.servers.net.au [203.143.242.154] 9 42 ms 43 ms 43 ms VoXaLot - Home [202.60.75.46] Trace complete. Speed Test. (Which is S#!T). I just tried an intersting test. I rang my PennyTel DID from my Mobile and the Audio quality was perfect. And in both directions!. So it seems that it's only outgoing calls that are failing and breaking up. Any Idea's? Where to go from here? TNX .-.-. |
07-13-2007, 11:32 AM | #2 |
Join Date: Feb 2006
Posts: 2,930
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Network status reports fine on our side. The fact that outbound calls are bad and inbounds are not is very odd indeed.
The only thing I can think of is perhaps there is some network congestion somewhere along the route. How does a *600 echo test sound?
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Martin Please post support questions on the forum. Do not send PMs unless requested. |
07-13-2007, 11:43 AM | #3 | |
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Spastic VoIP problems continue. :(
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*600 echo test is very broken also. Whats gets even more puzzling is I have set up some speed dials that use Direct IP dialing. And if I am correct in my understanding of this, this means it totally bypasses all servers etc. When I use these direct dial entries, these too have badly broken audio. I have tried cycling the Router/VoIP and Cable modem. Still no change. These problems have only apeared recently in the last few days. I am lost for idea's. Or even where else to look for some answers. .-.-. |
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07-13-2007, 11:46 AM | #4 |
Join Date: Feb 2006
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In the member details try setting the Symmetric NAT field to "No" and try the echo test again and report the result.
.
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Martin Please post support questions on the forum. Do not send PMs unless requested. |
07-13-2007, 12:05 PM | #5 | |
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The Weirdness just keeps on gett'n weirder. :)
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I also tried ringing from one phone port on the ATA to the other phone port through VoXaLot. THis however was as clear as a bell!. Very strange. When I do this is it still looping through VoXaLot? OK. Here is another interesting test. I rang the Brisbane PSTN VOIP gateway from my Mobile. I then rang my VoXaLoT number *061 854 757 Audio being received on the VoXaLot VOIP (Internet) phone was broken. But, Audio received at the mobile end was perfect! There is definatly something weird going on!. .-.-. |
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07-13-2007, 12:23 PM | #6 | |
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Quote:
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07-13-2007, 12:41 PM | #7 | |
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The mystery of the run away data stream??? :(
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Just discovered something very weird though. I unplugged everything from my home network off the router. And did a test. NO different. Still broken audio. I also cycled the Cable modem and router again. Here is the interesting bit. My Optus Data seems to be being used up at an amazingly fast rate all of a sudden. But nothing is connected. Take a look at the router log. Wireless Rx : 0/ 0 Tx : 18/ 0 Ethernet Rx : 1263/ 0 Tx : 1191/ 0 WAN Rx : 82388/ 0 Tx : 46812/ 0 Keep in mind that the router has only been running a few minutes (maybe 5 minutes). I have made a couple of quick VoIP calls for tests. Lasting only maybe 20 seconds each. Should this much data be flowing from the router? .-.-. |
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07-13-2007, 12:45 PM | #8 | |
Join Date: Feb 2006
Posts: 2,930
Thanks: 528 Thanked 646 Times in 340 Posts |
Quote:
Code:
traceroute to au.voxalot.com (202.60.75.46), 30 hops max, 38 byte packets 1 sipbroker-gw.telengy.net (204.11.194.9) 0.278 ms 1.134 ms 0.206 ms 2 168.215.100.141 (168.215.100.141) 0.637 ms 0.709 ms 0.660 ms 3 peer-01-so-0-0-0-0.snjs.twtelecom.net (64.129.248.17) 70.264 ms 79.391 ms 70.587 ms 4 Gi5-2.gw1.sjc1.asianetcom.net (206.223.116.143) 72.539 ms 70.822 ms 70.635 ms 5 po4-0.cr1.syd1.asianetcom.net (202.147.50.158) 227.460 ms 227.180 ms 227.456 ms 6 po13-2.gw2.syd1.asianetcom.net (202.147.40.134) 224.858 ms 225.054 ms 227.163 ms 7 Pacific-Internet.gw2.syd1.asianetcom.net (203.192.166.150) 226.297 ms 225.724 ms 224.902 ms 8 pos2-0-0.switch1.bne.pacific.net.au (210.23.140.186) 243.010 ms 240.781 ms 240.986 ms 9 g1-hs.core-bne.servers.net.au (203.143.242.154) 238.414 ms 238.213 ms 237.168 ms 10 www.voxalot.com.au (202.60.75.46) 238.693 ms 238.152 ms 237.855 ms I'm not a router expert however those numbers do seem quite high. Your not downloading a torrent by any chance . Hopefully someone else might be able to jump in here and offer advice. .
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Martin Please post support questions on the forum. Do not send PMs unless requested. |
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07-13-2007, 12:51 PM | #9 | |
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The Quantum mechanics of Billion Routers and VoIP???
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In fact I have gone as far as disconnecting the complete network here at times to test. So basically just the Cable modem hooked directly into the Billion 6404VGP router / ATA and the phones to test the calls. No computers, no switches, no Wlan. It's got me beat. The only thing left is a hard reset of the router and to manually load all the configuration back in by hand. I guess I'll do this now. But that will take some time. I'll let you know what happens. .-.-. |
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07-13-2007, 01:54 PM | #10 |
Member
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Still no go.
Humm, still no good.
Total reset on the router, no settings except the minimum for one VoIP port to VoXaLot. Audio is still breaking up. It's got me beat. I just rang my PennyTel DID again From my mobile and the Audio is perfect in both directions. PennyTel is set as my default provider in my VoXaLot account. So the call would be going Mobile->DID->PennyTel->VoXaLot->My Router/Voip->Phone. = Perfect Audio. I also just tried ringing from one phone port on the Router to the other via Voxalot. = Perfect audio. But still anything else is junk. - *600 echo test. Broken audio. - any sipbroker prefixed numbers, also broken audio. I also just tried using FreeWorldDialUp as the registered server in the ATA. Still the same Broken audio. It's got me beat how it can work perfect with the inbound PennyTel calls, but everything else is trash. Oh well. Time to give up for Today. I will sleep on it. .-.-. |
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