How can I delete one of my voice service providers?

roberthuang · 10-30-2007, 04:39 PM

Hi All,

I am trying to delete one of my voice service providers and get the following error message, "Unable to delete provider "VbuzzerHYH" while a callback entry reference "00867503296353" to it exists. ". I coudn't find any callback entry because I am a basic user.

How can I delete it? My voxalot ID is 777771. Thank in advance.

Robert

craig · 10-30-2007, 07:45 PM

Hi Robert,

I have manually removed your callback entries so you should be able to remove your provider now.

--
Craig

roberthuang · 10-31-2007, 01:10 AM

Thank you, Craig!

mrocha · 01-05-2008, 01:38 PM

Im having the same problem on account 315327. Thanks

simmo · 02-17-2009, 09:02 PM

Quote:

Originally Posted by craig

Hi Robert,

I have manually removed your callback entries so you should be able to remove your provider now.

--
Craig

Hi,

I am also having the same problem trying to delete a provider.

"Unable to delete provider ... while a callback entry reference "4687198031" to it exists."

Can someone please help to manually remove this callback entry?

kurun · 02-17-2009, 10:10 PM

Please remove all references to the Provider you want to delete in the Smart Call/Dial Plans entries, and in the Call Forwarding page (Premium service).
You should then be able to delete the Provider from your Provider Listing.

simmo · 02-18-2009, 12:14 AM

I have already removed all references to the Provider in question in the Smart Call/Dial Plan configuration. I believe that this issue is related to the Web Callback function which I used in the early days but no longer have access to (ie. VoxBasic account).

gotalkvoip · 02-19-2009, 12:55 PM

no references within call forwarding?

simmo · 02-19-2009, 11:53 PM

I don't have access to call forwarding (ie. VoxBasic account). Believe that I need someone from Voxalot support to manually remove the Web Callback reference (as performed by Craig at the start of this thread) as I no longer have access to this function.

Can someone from Voxalot support help out here?

martin · 02-20-2009, 11:46 AM

Quote:

Originally Posted by simmo

I don't have access to call forwarding (ie. VoxBasic account). Believe that I need someone from Voxalot support to manually remove the Web Callback reference (as performed by Craig at the start of this thread) as I no longer have access to this function.

Can someone from Voxalot support help out here?

Please PM me your account number.

10-30-2007, 04:39 PM	#1
roberthuang Member Join Date: Aug 2006 Posts: 30 Thanks: 1 Thanked 1 Time in 1 Post	How can I delete one of my voice service providers? Hi All, I am trying to delete one of my voice service providers and get the following error message, "Unable to delete provider "VbuzzerHYH" while a callback entry reference "00867503296353" to it exists. ". I coudn't find any callback entry because I am a basic user. How can I delete it? My voxalot ID is 777771. Thank in advance. Robert

01-05-2008, 01:38 PM	#4
mrocha Junior Member Join Date: Oct 2006 Posts: 14 Thanks: 0 Thanked 0 Times in 0 Posts	same problem Im having the same problem on account 315327. Thanks

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10-30-2007, 07:45 PM	#2
craig Join Date: Feb 2006 Posts: 243 Thanks: 8 Thanked 130 Times in 72 Posts	Hi Robert, I have manually removed your callback entries so you should be able to remove your provider now. -- Craig

10-31-2007, 01:10 AM	#3
roberthuang Member Join Date: Aug 2006 Posts: 30 Thanks: 1 Thanked 1 Time in 1 Post	Thank you, Craig!

02-17-2009, 10:10 PM	#6
kurun Join Date: Sep 2006 Location: Toronto, Canada Posts: 568 Thanks: 70 Thanked 147 Times in 115 Posts	Please remove all references to the Provider you want to delete in the Smart Call/Dial Plans entries, and in the Call Forwarding page (Premium service). You should then be able to delete the Provider from your Provider Listing.

02-18-2009, 12:14 AM	#7
simmo Junior Member Join Date: Feb 2009 Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts	I have already removed all references to the Provider in question in the Smart Call/Dial Plan configuration. I believe that this issue is related to the Web Callback function which I used in the early days but no longer have access to (ie. VoxBasic account).

02-19-2009, 12:55 PM	#8
gotalkvoip Junior Member Join Date: Mar 2008 Posts: 28 Thanks: 4 Thanked 0 Times in 0 Posts	no references within call forwarding?

02-19-2009, 11:53 PM	#9
simmo Junior Member Join Date: Feb 2009 Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts	I don't have access to call forwarding (ie. VoxBasic account). Believe that I need someone from Voxalot support to manually remove the Web Callback reference (as performed by Craig at the start of this thread) as I no longer have access to this function. Can someone from Voxalot support help out here?