Using other provider's voicemail

al2813 · 10-25-2008, 06:21 PM

Hi. I have configured today my Voxalot account to recieve call on one SIP account and use another account for outgoing calls. All works fine except the voicemail. I do not want to use the voxalot voicemail but rather the voicemail on my account for incoming calls (I am using Belgacom i-Talk in Belgium and in fact this enables me to use all the features of my old PSTN number including the voicemail). Problem is that now incoming calls are just disconnected after about 20 rings without any voicemail kicking in. Any ideas?

TheFug · 10-26-2008, 02:14 PM

Quote:

Originally Posted by al2813

Hi. I have configured today my Voxalot account to recieve call on one SIP account and use another account for outgoing calls. All works fine except the voicemail. I do not want to use the voxalot voicemail but rather the voicemail on my account for incoming calls (I am using Belgacom i-Talk in Belgium and in fact this enables me to use all the features of my old PSTN number including the voicemail). Problem is that now incoming calls are just disconnected after about 20 rings without any voicemail kicking in. Any ideas?

There's no mobile-phone provider in between your construction ?
You use direct connections for the voice-mail options ?

Give more info on your setup !

al2813 · 10-26-2008, 04:37 PM

Voxalot: 3starsnet and Belgacom i-Talk as voice providers. I-talk registered in order to allow incoming calls. My router (supporting only one SIP provider) is configured for Voxalot.

I have only one rule in my dial plan. All calls go out via 3starsnet (I am going to add some rules in the future but as a start this is OK for me). All incoming calls via Belgacom i-talk which has my old PSTN number associated with it.

I would like to use the Belgacom provided voicemail and not the Voxalot one. Before I activated Vixalot my router was configured to I-talk directly and the voicemail worked fine. Since I configured it for Vixalot, the voicemail is not working. I disabled the Vixalot voicemail.

Again thanks for any advice!

kurun · 10-26-2008, 11:08 PM

Is Belgacom a registered provider in your Voxalot account, or is the call being forwarded to the Voxalot account?
If forwarded, Belgacom may not be monitoring if the call is picked up or not.

Also, the Voxalot rining timeout must still be set up on your Voicemail page to be longer than the Belgacom timeout.

If Belgacom is registerd in Voxalot, and the Belgacom ringing timeout is shorter than the Voxalot timeout, the the call should be picked up by the Belgacom Voicemail.

10-25-2008, 06:21 PM	#1
al2813 Junior Member Join Date: Oct 2008 Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts	Using other provider's voicemail Hi. I have configured today my Voxalot account to recieve call on one SIP account and use another account for outgoing calls. All works fine except the voicemail. I do not want to use the voxalot voicemail but rather the voicemail on my account for incoming calls (I am using Belgacom i-Talk in Belgium and in fact this enables me to use all the features of my old PSTN number including the voicemail). Problem is that now incoming calls are just disconnected after about 20 rings without any voicemail kicking in. Any ideas?

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10-26-2008, 04:37 PM	#3
al2813 Junior Member Join Date: Oct 2008 Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts	Voxalot: 3starsnet and Belgacom i-Talk as voice providers. I-talk registered in order to allow incoming calls. My router (supporting only one SIP provider) is configured for Voxalot. I have only one rule in my dial plan. All calls go out via 3starsnet (I am going to add some rules in the future but as a start this is OK for me). All incoming calls via Belgacom i-talk which has my old PSTN number associated with it. I would like to use the Belgacom provided voicemail and not the Voxalot one. Before I activated Vixalot my router was configured to I-talk directly and the voicemail worked fine. Since I configured it for Vixalot, the voicemail is not working. I disabled the Vixalot voicemail. Again thanks for any advice!

10-26-2008, 11:08 PM	#4
kurun Join Date: Sep 2006 Location: Toronto, Canada Posts: 568 Thanks: 70 Thanked 147 Times in 115 Posts	Is Belgacom a registered provider in your Voxalot account, or is the call being forwarded to the Voxalot account? If forwarded, Belgacom may not be monitoring if the call is picked up or not. Also, the Voxalot rining timeout must still be set up on your Voicemail page to be longer than the Belgacom timeout. If Belgacom is registerd in Voxalot, and the Belgacom ringing timeout is shorter than the Voxalot timeout, the the call should be picked up by the Belgacom Voicemail.