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Voxalot Support Support for the Voxalot service. |
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#1 |
![]() ![]() Join Date: Feb 2006
Posts: 2,930
Thanks: 528 Thanked 646 Times in 340 Posts ![]() ![]() ![]() ![]() ![]() ![]() |
![]() Due to a high incidence of payment fraud on our system, we have put measures in place to detect and prevent it. Suspicious payments are rejected and accounts associated with the users making those payments are blocked from making further payments. Unfortunately the system sometimes triggers on false positives, rejecting legitimate payments. Please bear with us while we fine tune the system. If you find your payments have been unsuccessful, please get in touch with us and we will investigate the problem immediately.
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Martin Please post support questions on the forum. Do not send PMs unless requested. |
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#2 |
Junior Member
Join Date: Dec 2008
Posts: 2
Thanks: 0 Thanked 0 Times in 0 Posts ![]() |
![]() Please tel me why my account: 106666 Changed from Voxlite to Basic Account.
Please solve this problem best regards |
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#3 |
![]() ![]() Join Date: Feb 2006
Posts: 2,930
Thanks: 528 Thanked 646 Times in 340 Posts ![]() ![]() ![]() ![]() ![]() ![]() |
![]() We are sorry for the inconvenience. Our fraud detection system flagged your payment as suspicious and it has been reversed. Unfortunately, any further payments on the same account will also be declined. Your credit card has been refunded for the full amount.
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Martin Please post support questions on the forum. Do not send PMs unless requested. |
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#4 |
Junior Member
Join Date: Dec 2008
Posts: 2
Thanks: 0 Thanked 0 Times in 0 Posts ![]() |
![]() thank you for replay
if you want i can to send my copy of my credit card to proof that this credit card is not fraud. I need my account very important to be Vox Lite Account please help me regards |
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#5 |
Junior Member
Join Date: Jan 2009
Posts: 2
Thanks: 0 Thanked 0 Times in 0 Posts ![]() |
![]() My account has also been changed from vox lite to the basic account i tryed to rebuy vox lightt oday and got a fraud message i allso need my voxlite account for my voip to function correctly i tried to pay twice and got the same fraud message.
My account number is Member Id 761661 Thanks in advance |
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#6 | |
![]() ![]() Join Date: Feb 2006
Posts: 2,930
Thanks: 528 Thanked 646 Times in 340 Posts ![]() ![]() ![]() ![]() ![]() ![]() |
![]() Quote:
I have already talked with your friend Tasglobal about this problem. Please confer with him and let me know if there is still problems.
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Martin Please post support questions on the forum. Do not send PMs unless requested. |
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#7 |
Junior Member
Join Date: Jan 2009
Posts: 2
Thanks: 0 Thanked 0 Times in 0 Posts ![]() |
![]() still sez declined contact your bank yet i know there is enough money in there
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#8 |
![]() ![]() Join Date: Feb 2006
Posts: 2,930
Thanks: 528 Thanked 646 Times in 340 Posts ![]() ![]() ![]() ![]() ![]() ![]() |
![]() Hello, I just checked your account and it looks like you were able to purchase a VoxLite account. Please let me know if there is still a problem?
__________________
Martin Please post support questions on the forum. Do not send PMs unless requested. |
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#9 |
Junior Member
Join Date: Nov 2007
Posts: 1
Thanks: 0 Thanked 0 Times in 0 Posts ![]() |
![]() I am getting following message when I tried to upgrade my account.
"Our fraud detection system has identified this transaction as fraudulent and will not be processed. Please contact us if you have received this message and are trying to process a legitimate transaction." I can not upgrade my account. Can you please investigate problem : my Member ID is 280605 Thank you, |
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#10 |
Junior Member
Join Date: Dec 2006
Posts: 2
Thanks: 0 Thanked 0 Times in 0 Posts ![]() |
![]() When trying to renew my Voxalot account, I get the following message:
"Our fraud detection system has identified this transaction as fraudulent and will not be processed. Please contact us if you have received this message and are trying to process a legitimate transaction. " My Voxalot ID is 515388. Please tell me why my payment was not accepted. I am trying to process a legitimate transaction |
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Thread | Thread Starter | Forum | Replies | Last Post |
VoIP System – Technologies, hardware, a solution needed | Henrique-S | Voxalot Support | 0 | 06-07-2008 07:05 PM |