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Unread 10-27-2008, 11:07 PM   #11
waltea
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Default MNF and missing calls

Hi - this could be slightly off the topic but while you are discussing MNF I'm wondering if anyone could help me with this issue:

- I have a MNF and Pennytel account and have been making a receiving calls just fine with both of them listed in my Voxalot setup. We recently updated our handsets to a Philips cordless and now calls coming in to our MNF DID ring only twice and then goes through to the MNF voicemail service. This does not happen if I plug in our old non-cordless phone or if I register directly with MNF rather than going through Voxalot.

Any clues would be much appreciated.

regards

Andrew
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Unread 10-28-2008, 01:57 AM   #12
VoipAlot
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Question

This error happens frequently.
The handset will ring twice (SPA901) and then stop.....

Then I'll have the caller call me on the Mobile. They will say that it either:
- stopped ringing after a few rings,
- or that it rang the normal length of rings, (i.e. rang twice here, and 10 times for them....).

All port forwarding is fine, i've been using the service for quite some time, and have only experienced this issue for a few months...

The error i've found will correct it self, if you either:
1. do manage to answer a call within the 2 rings you get
2. or make an outbound call.

I've found the device, resulting from either of the 2 steps above, will then ring normally.

I've checked ALL Diversions, and settings, everything is set for 20 seconds of ringing.... - unless it's taking 17 seconds to find the device, while it rings for the other caller, i'm not sure... But something is definetly amiss.

I would be very interested to see this issue resolved.
Kind Regards,
Emma,

Please also see my topic for Linksys VOIP IVR commands:
- http://forum.voxalot.com/voxalot-sup...-response.html
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Unread 05-06-2009, 10:24 PM   #13
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Default

Wow!
Great to see this forum is so active in support!....

For the past 6 months, the MyNetFone/MyNetPhone SIP accounts have not registered.
2 x MyNetFone
2 x Pennytel
1 x Exetel

3 Register with no problems.
But Mynetfone just can't manage to do it.

I've reset passwords, changed passwords, updated passwords, reset devices, reconfigured devices, and STILL VOXALOT will NOT register the TWO MYNETFONE SIP accounts!

This is beyond crazy.
We're paying for a service that simply just does not work.
These 2 accounts worked perfectly for 12 months, and now aren't working!

I'd REALLY appreciate it, if someone could please look into it..



AND

Why about updating the status messages, so "incorrect password" or "no authentication" or "............." etc are displayed instead?

I find I have a real lack of control of my Voxalot account and the SIP accounts.


THANK YOU.

Last edited by VoipAlot; 05-06-2009 at 10:36 PM.
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Unread 05-07-2009, 11:35 PM   #14
waltea
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Yeah, I still can't use Voxalot with MNF. To be honest I've stopped banging my head and just bought a router that could handle separate SIP accounts. The Voxalot support is non-existant.
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