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Unread 11-27-2007, 04:35 AM   #41
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Originally Posted by tomblandford View Post
Any news Martin
Not yet. My apologies for not responding earlier. I have unavoidably been dragged into working on other matters

The good news is however, that I have set aside some time tomorrow to look into these problems.

@Tom and John (130166), could you please setup your side to re-produce the problem and PM me your account details and the DID number I should call to debug.

Thanks.
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Unread 11-28-2007, 06:10 AM   #42
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Update: Well it turns out that there was a subtle problem in the latest production release (2 weeks ago).

This release was not setting an IP address for any calls going through the call forwarding system, which is why calls forwarded via Betamax were failing.

The good news is that we have now patched the production environments and it appears to have resolved the issue.

Sorry for the inconvenience. Please let us know if your problems have now been resolved.

Thanks.
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Unread 11-28-2007, 12:50 PM   #43
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Quote:
Originally Posted by martin View Post
Sorry for the inconvenience. Please let us know if your problems have now been resolved.

Thanks.
Problem indeed resolved.
Thanks

Last edited by 130166; 11-28-2007 at 04:59 PM. Reason: Delete remark about us-server, because eu-server ok too.
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Unread 11-28-2007, 01:56 PM   #44
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Thanks, it is working again on the US server. When EU is back online I will check that too. I saw you made a 5s call to my work phone using VoipDiscount, Martin, so I guessed that you got it working. Thanks again. Tom
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Unread 11-28-2007, 02:16 PM   #45
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Thanks, it is working again on the US server. When EU is back online I will check that too. I saw you made a 5s call to my work phone using VoipDiscount, Martin, so I guessed that you got it working. Thanks again. Tom
Yes, that guys for providing me with the details I needed to diagnose the problem.
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Unread 11-29-2007, 09:41 AM   #46
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It seems to work again! The only difference is the callerid. When I forwarded calls before using voipcheap I always saw the voipcheap callerid (the number filled in in the "from user" field in the voipcheap setup) , not the callerid of the person who called. Now I only see "private number" calling.
But most important is that everything seems to work again. Thanks!
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Unread 11-29-2007, 09:59 AM   #47
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I'm using Voipdiscount and I just ran a test on the CID. It passed my "From user" number correctly.

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Unread 11-29-2007, 10:14 AM   #48
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Yesterday in my case too.

@dimitrivisser: maybe you have to verifiy number again
(I loose my number verified status frequently too)
(I do not know why, but it seems anyway less, if I not use the betamaxsoftphones)
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Unread 11-29-2007, 11:41 AM   #49
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You're right. I had several registered numbers with voipcheap and they are all "unregistered" now. Didn't change anything myself.
Tried to register 2 numbers again but the smsmessages to both numbers don't arrive. Looking at the "recent calls" in voipcheap I have to pay 2 cents for each message anyway. Lets start complaining about that.
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Unread 11-30-2007, 10:02 PM   #50
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I find ALL the numbers become unverified when I:

a) update ant of my numbers on the voipcheap web portal, then
b) start the VC client on my computer (I normally use an ATA)

Could it be one of these steps that causes the problem?

CLID presentation number is working OK for me
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