Click Here To Visit SIP Broker  

Go Back   Voxalot / SIP Broker Support Forums > Voxalot Forums > Voxalot Support

Voxalot Support Support for the Voxalot service.

 
 
Reply
Thread Tools Display Modes
Unread 12-16-2008, 08:14 AM   #1
martin
 
Join Date: Feb 2006
Posts: 2,930
Thanks: 528
Thanked 646 Times in 340 Posts
martin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the rough
Default New Fraud Detection System - Please Read

Due to a high incidence of payment fraud on our system, we have put measures in place to detect and prevent it. Suspicious payments are rejected and accounts associated with the users making those payments are blocked from making further payments. Unfortunately the system sometimes triggers on false positives, rejecting legitimate payments. Please bear with us while we fine tune the system. If you find your payments have been unsuccessful, please get in touch with us and we will investigate the problem immediately.
__________________
Martin

Please post support questions on the forum. Do not send PMs unless requested.
martin is offline   Reply With Quote
Unread 12-16-2008, 11:28 AM   #2
jawadann
Junior Member
 
Join Date: Dec 2008
Posts: 2
Thanks: 0
Thanked 0 Times in 0 Posts
jawadann is on a distinguished road
Default My Account Changed to basic acount

Please tel me why my account: 106666 Changed from Voxlite to Basic Account.

Please solve this problem

best regards
jawadann is offline   Reply With Quote
Unread 12-16-2008, 09:12 PM   #3
martin
 
Join Date: Feb 2006
Posts: 2,930
Thanks: 528
Thanked 646 Times in 340 Posts
martin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the rough
Default

Quote:
Originally Posted by jawadann View Post
Please tel me why my account: 106666 Changed from Voxlite to Basic Account.

Please solve this problem

best regards
We are sorry for the inconvenience. Our fraud detection system flagged your payment as suspicious and it has been reversed. Unfortunately, any further payments on the same account will also be declined. Your credit card has been refunded for the full amount.
__________________
Martin

Please post support questions on the forum. Do not send PMs unless requested.
martin is offline   Reply With Quote
Unread 12-17-2008, 07:39 AM   #4
jawadann
Junior Member
 
Join Date: Dec 2008
Posts: 2
Thanks: 0
Thanked 0 Times in 0 Posts
jawadann is on a distinguished road
Default

thank you for replay

if you want i can to send my copy of my credit card to proof that this credit card is not fraud.

I need my account very important to be Vox Lite Account

please help me

regards
jawadann is offline   Reply With Quote
Unread 01-26-2009, 09:16 AM   #5
kiwintas
Junior Member
 
Join Date: Jan 2009
Posts: 2
Thanks: 0
Thanked 0 Times in 0 Posts
kiwintas is on a distinguished road
Default Fraud as well!

My account has also been changed from vox lite to the basic account i tryed to rebuy vox lightt oday and got a fraud message i allso need my voxlite account for my voip to function correctly i tried to pay twice and got the same fraud message.
My account number is Member Id 761661
Thanks in advance
kiwintas is offline   Reply With Quote
Unread 01-26-2009, 10:02 AM   #6
martin
 
Join Date: Feb 2006
Posts: 2,930
Thanks: 528
Thanked 646 Times in 340 Posts
martin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the rough
Default

Quote:
Originally Posted by kiwintas View Post
My account has also been changed from vox lite to the basic account i tryed to rebuy vox lightt oday and got a fraud message
Hi,

I have already talked with your friend Tasglobal about this problem. Please confer with him and let me know if there is still problems.
__________________
Martin

Please post support questions on the forum. Do not send PMs unless requested.
martin is offline   Reply With Quote
Unread 01-26-2009, 10:32 AM   #7
kiwintas
Junior Member
 
Join Date: Jan 2009
Posts: 2
Thanks: 0
Thanked 0 Times in 0 Posts
kiwintas is on a distinguished road
Default

still sez declined contact your bank yet i know there is enough money in there
kiwintas is offline   Reply With Quote
Unread 01-26-2009, 10:52 AM   #8
martin
 
Join Date: Feb 2006
Posts: 2,930
Thanks: 528
Thanked 646 Times in 340 Posts
martin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the rough
Default

Quote:
Originally Posted by kiwintas View Post
still sez declined contact your bank yet i know there is enough money in there
Hello, I just checked your account and it looks like you were able to purchase a VoxLite account. Please let me know if there is still a problem?
__________________
Martin

Please post support questions on the forum. Do not send PMs unless requested.
martin is offline   Reply With Quote
Unread 04-19-2009, 11:22 AM   #9
chiragever4u
Junior Member
 
Join Date: Nov 2007
Posts: 1
Thanks: 0
Thanked 0 Times in 0 Posts
chiragever4u is on a distinguished road
Default not able to upgrade account to "Premium account" - Member ID :280605

I am getting following message when I tried to upgrade my account.

"Our fraud detection system has identified this transaction as fraudulent and will not be processed. Please contact us if you have received this message and are trying to process a legitimate transaction."

I can not upgrade my account. Can you please investigate problem : my Member ID is 280605


Thank you,
chiragever4u is offline   Reply With Quote
Unread 07-26-2009, 09:30 AM   #10
515388
Junior Member
 
Join Date: Dec 2006
Posts: 2
Thanks: 0
Thanked 0 Times in 0 Posts
515388 is on a distinguished road
Default Cannot renew my Voxalot

When trying to renew my Voxalot account, I get the following message:

"Our fraud detection system has identified this transaction as fraudulent and will not be processed. Please contact us if you have received this message and are trying to process a legitimate transaction.
"

My Voxalot ID is 515388.

Please tell me why my payment was not accepted.

I am trying to process a legitimate transaction
515388 is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
VoIP System – Technologies, hardware, a solution needed Henrique-S Voxalot Support 0 06-07-2008 07:05 PM


All times are GMT. The time now is 06:04 AM.


Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.