Click Here To Visit SIP Broker  

Go Back   Voxalot / SIP Broker Support Forums > Voxalot Forums > Voxalot Support

Voxalot Support Support for the Voxalot service.

 
 
Reply
Thread Tools Display Modes
Unread 05-06-2009, 11:01 PM   #1
Oigle05
Member
 
Join Date: Jun 2006
Posts: 55
Thanks: 1
Thanked 1 Time in 1 Post
Oigle05 is on a distinguished road
Default Can't dial any PSTN numbers

Starting a new thread seeing that my previous one regarding registering providers got nowhere as far as a solution.

Vox support..I need you to fix this!! I can't dial any number via voxalot except my other voxalot contacts.

Dial plan testing indicates that all is working but its not and hasn't since yesterday morning.

Oigle05 is offline   Reply With Quote
Unread 05-07-2009, 02:34 AM   #2
emoci
 
Join Date: Jul 2007
Location: Toronto, Canada
Posts: 1,422
Thanks: 123
Thanked 369 Times in 282 Posts
emoci is a name known to allemoci is a name known to allemoci is a name known to allemoci is a name known to all
Default

From the list of your providers MNF requires registration for outgoing.

All other accounts should be working normally for outgoing.

Provided Dial Plan testing in VoXalot is routing everyhting fine, and that the outgoing calls you're attempting are not with MNF, things should be working.

So: What ATA are you using and what does your ATA's dialplan look like?
emoci is offline   Reply With Quote
Unread 05-07-2009, 10:08 AM   #3
Oigle05
Member
 
Join Date: Jun 2006
Posts: 55
Thanks: 1
Thanked 1 Time in 1 Post
Oigle05 is on a distinguished road
Default

Nothing has been changed from my point of view. I have a Minitar MVA11A with Vox on realm 1 as it has always been. I know they "should" work but they don't. I can dial my daughter's vox 6 digit number without a problem, and converse. Can dial 500 and enter pin ok.
Dial plan test says it is working but it's not.

I do not have a dial plan in my ATA

Haven't had a chance to reply until now due to work.

Last edited by Oigle05; 05-07-2009 at 11:34 AM. Reason: Didn't answer a question
Oigle05 is offline   Reply With Quote
Unread 05-07-2009, 11:38 AM   #4
Oigle05
Member
 
Join Date: Jun 2006
Posts: 55
Thanks: 1
Thanked 1 Time in 1 Post
Oigle05 is on a distinguished road
Default

What a pain in the ****. Can't contact Vox by phone- can't leave a message as voicemailbox is full. Reaction to this so called "support" forum by anyone who can help is so slow as to hardly be called "support".
Oigle05 is offline   Reply With Quote
Unread 05-07-2009, 12:08 PM   #5
Oigle05
Member
 
Join Date: Jun 2006
Posts: 55
Thanks: 1
Thanked 1 Time in 1 Post
Oigle05 is on a distinguished road
Default

Will you please fix the bloody thing!!!!!
Oigle05 is offline   Reply With Quote
Unread 05-07-2009, 03:51 PM   #6
boatman
Senior Member
 
boatman's Avatar
 
Join Date: Jul 2007
Location: Oregon, USA
Posts: 365
Thanks: 17
Thanked 77 Times in 64 Posts
boatman is on a distinguished road
Default

Quote:
Originally Posted by Oigle05 View Post
I do not have a dial plan in my ATA
This probably has nothing to do with your current problem, but a dial plan feature has been added to the MVA11A as of firmware version 0005 (2008.03.24).

If you have not already done so, you may want to perform this test; register the ATA directly to the provider and make a call.
boatman is offline   Reply With Quote
Unread 05-07-2009, 11:04 PM   #7
martin
 
Join Date: Feb 2006
Posts: 2,930
Thanks: 528
Thanked 646 Times in 340 Posts
martin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the rough
Default

We just performed a test from the AU server using each of the providers you are using and the calls worked fine.

The only thing I can think of, is that your provider credentials are incorrect (which would explain the "Request Sent" status you were reporting in your other thread) or that the Voxalot dial plan is not quite right.

The only way we diagnose this problem properly is to actually use your account, which we would never do without explicit permission.

If you can provide an example of a number you are trying to reach and some more information on your symptoms we will be better equipped to help.
__________________
Martin

Please post support questions on the forum. Do not send PMs unless requested.
martin is offline   Reply With Quote
Unread 05-08-2009, 06:04 AM   #8
Oigle05
Member
 
Join Date: Jun 2006
Posts: 55
Thanks: 1
Thanked 1 Time in 1 Post
Oigle05 is on a distinguished road
Default

I have registered each provider in the ATA and can make calls without a problem.
It just seems to be a problem after I try to register any provider. (I de-register them in the ATA before attempting to register on Voxalot).
Oigle05 is offline   Reply With Quote
Unread 05-09-2009, 03:11 AM   #9
Oigle05
Member
 
Join Date: Jun 2006
Posts: 55
Thanks: 1
Thanked 1 Time in 1 Post
Oigle05 is on a distinguished road
Default

OK, I went through the whole process of deleting each provider in turn and then adding them again and I can make calls via all of them fine.
The problem is that when I try to register a provider, it eventually comes back as "failed" and I can bo longer use that provider unless I delete it and re-enter it.
Anyway, I'm not going to worry about registering any provider as Mynetfone is the only one requiring registration for outgoing calls.
Oigle05 is offline   Reply With Quote
The Following User Says Thank You to Oigle05 For This Useful Post:
martin (05-09-2009)
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Free DID Numbers, Free Voip Calls, & more Voip Info amroe Voxalot General 54 01-13-2014 09:11 AM
Silent or Restricted Numbers not catered for in Dial Plan metech Voxalot Support 0 09-24-2008 06:39 AM
Calling through PSTN via SIP Broker PSTN access numbers & voxalot patwolf Voxalot Support 7 02-17-2008 07:50 PM
PSTN Access numbers and my DTMF yfm SIP Broker Support 5 12-09-2007 06:51 PM
Use Speed dial via PSTN number richard99 SIP Broker Support 0 11-08-2007 04:12 AM


All times are GMT. The time now is 05:07 PM.


Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.