Click Here To Visit SIP Broker  

Go Back   Voxalot / SIP Broker Support Forums > Voxalot Forums > Voxalot Support

Voxalot Support Support for the Voxalot service.

 
 
Reply
Thread Tools Display Modes
Unread 09-29-2011, 10:17 AM   #1
agsteele
Junior Member
 
Join Date: Aug 2009
Posts: 4
Thanks: 3
Thanked 0 Times in 0 Posts
agsteele is on a distinguished road
Default EU & AU Clusters down

The EU & AU clusters appear to be unreachable at present. Traces to proxy01.eu1.voxalot.com show the following:

1 1 1 10.131.0.1
2 9 8 10.155.0.1
3 9 0 80.194.0.38 brad-core-1b-v15.network.virginmedia.net
4 22 13 212.43.163.237 leed-bb-1b-ae2-0.network.virginmedia.net
5 9 -13 62.253.185.193 manc-bb-1a-as2-0.network.virginmedia.net
6 48 39 62.253.188.158 ams2-ic-1-ae0-0.network.virginmedia.net
7 Timed out
8 Timed out


Alternative...

1 0 0 0 8.9.232.73 xe-5-3-0.edge3.dallas1.level3.net
2 0 0 0 4.69.145.62 vlan60.csw1.dallas1.level3.net
3 0 0 0 4.69.151.130 ae-62-62.ebr2.dallas1.level3.net
4 34 34 34 4.69.137.122 ae-3-3.ebr2.newyork1.level3.net
5 42 36 35 4.69.148.46 ae-92-92.csw4.newyork1.level3.net
6 35 35 34 4.69.134.77 ae-91-91.ebr1.newyork1.level3.net
7 103 103 103 4.69.137.69 ae-42-42.ebr2.london1.level3.net
8 110 110 110 4.69.143.77 ae-47-47.ebr2.amsterdam1.level3.net
9 111 111 111 4.69.139.169 ae-2-52.edge3.amsterdam1.level3.net
10 Timed out Timed out Timed out -
11 Timed out Timed out Timed out
agsteele is offline   Reply With Quote
Unread 09-29-2011, 11:56 AM   #2
suusdoggen
Junior Member
 
Join Date: Sep 2008
Posts: 8
Thanks: 1
Thanked 0 Times in 0 Posts
suusdoggen is on a distinguished road
Default EU & AU Clusters down

Your correct. Here too
So I switched us.voxalot.com server.
suusdoggen is offline   Reply With Quote
Unread 09-29-2011, 12:19 PM   #3
Saliesbuzz
Junior Member
 
Join Date: Aug 2011
Location: France
Posts: 2
Thanks: 0
Thanked 1 Times in 1 Posts
Saliesbuzz is on a distinguished road
Unhappy Au server reponds to ping

This supposed service for which I have paid to be a "premium" member is highly functional when it works. The latter being the key point "when it works". It seems almost a weekly occurrence that the eu.voxalot server fails.

When I use the us.voxalot.com server I always have to specify a Stun server otherwise I get only one way sound.

It is a real pain to have keep changing settings in phone systems and software on a weekly basis.

If the service providers that Voxalot use in Holland and the US are so unreliable why not find some that aren't?

Also, as I have suggested in another post, the "service status" page on the website is next to useless. It is not difficult to set up a system that polls the active servers and, if there is a problem, runs a script that updates the service status. This would remove a lot of frustration for many users, especially when these service failures happen whilst trying to configure new systems!

It is sad that one feels that Voxalot cannot be recommended as a service
Saliesbuzz is offline   Reply With Quote
Unread 09-29-2011, 12:37 PM   #4
191727
Member
 
Join Date: May 2007
Posts: 74
Thanks: 94
Thanked 6 Times in 6 Posts
191727 is on a distinguished road
Default

I did the same, changed the server to US and other settings. It's frustrating. I have suggested many of my friends to use voxalot and some of them already accepted premium service. Now they all call me and ask what happened with voxalot when a server is down.
191727 is offline   Reply With Quote
Unread 09-29-2011, 01:24 PM   #5
martin
 
Join Date: Feb 2006
Posts: 2,930
Thanks: 528
Thanked 646 Times in 340 Posts
martin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the rough
Default

Hi all,

The data center have reported networking issues with the EU server. A support ticket has been raised and is currently being worked upon.

I will keep you updated.
__________________
Martin

Please post support questions on the forum. Do not send PMs unless requested.
martin is offline   Reply With Quote
Unread 09-29-2011, 01:32 PM   #6
agsteele
Junior Member
 
Join Date: Aug 2009
Posts: 4
Thanks: 3
Thanked 0 Times in 0 Posts
agsteele is on a distinguished road
Default

Thanks for the update.

To be honest, I rarely notice any problems with the Voxalot EU clusters. But I agree that the US servers seem to suffer from one-way sound much of the time.

Andrew
agsteele is offline   Reply With Quote
Unread 09-29-2011, 01:49 PM   #7
caribicarts
Junior Member
 
Join Date: Oct 2010
Location: Panama, Cuidad de Panama
Posts: 23
Thanks: 4
Thanked 2 Times in 1 Posts
caribicarts is on a distinguished road
Send a message via Skype™ to caribicarts
Default Would be nice to have a number where we can report a service interruption.

Today Martin was quick, thank you. But it would be really nice to have a number where to report the failure by sms or phone for quickes failure detection.
Thank you.
caribicarts is offline   Reply With Quote
Unread 09-30-2011, 06:39 AM   #8
caribicarts
Junior Member
 
Join Date: Oct 2010
Location: Panama, Cuidad de Panama
Posts: 23
Thanks: 4
Thanked 2 Times in 1 Posts
caribicarts is on a distinguished road
Send a message via Skype™ to caribicarts
Angry eu server is still dead!!!

Nothing works, whats going on?
caribicarts is offline   Reply With Quote
Unread 09-30-2011, 10:29 AM   #9
audebruin
Junior Member
 
Join Date: Oct 2010
Posts: 4
Thanks: 0
Thanked 0 Times in 0 Posts
audebruin is on a distinguished road
Default

I still cannot connect to the EU server and unable to make calls from the AU and US server. I have a paid Voxalot account, please fix the problems!
audebruin is offline   Reply With Quote
Unread 09-30-2011, 12:47 PM   #10
martin
 
Join Date: Feb 2006
Posts: 2,930
Thanks: 528
Thanked 646 Times in 340 Posts
martin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the rough
Default

EU network has been restored. Apologies for delay.
__________________
Martin

Please post support questions on the forum. Do not send PMs unless requested.
martin is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT. The time now is 08:27 AM.


Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.