Call Forward and voicemail

ataboy · 08-10-2010, 05:13 PM

I have a DID that is set to forward to another Voxalot user via Sipbroker. (My account is Premium, the other is Basic)

When an incoming call to the forwarded DID is not answered, whose voicemail cuts in, mine or the account to which it is forwarded?

=======

Edit: I've now upgraded both to Premium and now I'm no longer forwarding, so the question is now academic, but if anyone knows the answer I'd like to know!

Ron · 08-11-2010, 03:07 AM

Voicemail activation is normally triggered by a call going unanswered for some specific period of time. Whichever service is set to go to voicemail after the shorter period of time would normally be triggered first and assume the task.

ataboy · 08-11-2010, 07:42 AM

Thanks Ron, that makes sense.

Now, my problem is that even though I have upgraded the other account to Premium and removed all forwarding, voicemail is still not kicking in. I have set three outgoing messages: no answer, busy and temporary but none connects.

If Martin is looking at this, may I PM you the details and ask you to look at it?

=======

Edit: I've worked around the problem by extending the timeout and allowing the VSP's voicemail to answer first.

padboll · 08-12-2010, 08:10 PM

Hi...
Be careful about the "special" behaviour of 4-"Temporary greeting": don't mix 1/2/3 (unavailable, busy, name) with 4 (greeting)... I also had many problems before, then I found this post and deleted 1/2/3 to replace them by 4:

http://forum.voxalot.com/voxalot-sup...html#post20981

134652 · 10-04-2010, 04:05 PM

no understand

JustinBarley · 11-10-2010, 09:31 PM

Quote:

Originally Posted by 134652

no understand

that makes 2 of us

08-10-2010, 05:13 PM	#1
ataboy Senior Member Join Date: May 2006 Location: Greater London, UK Posts: 198 Thanks: 36 Thanked 23 Times in 23 Posts	Call Forward and voicemail I have a DID that is set to forward to another Voxalot user via Sipbroker. (My account is Premium, the other is Basic) When an incoming call to the forwarded DID is not answered, whose voicemail cuts in, mine or the account to which it is forwarded? ======= Edit: I've now upgraded both to Premium and now I'm no longer forwarding, so the question is now academic, but if anyone knows the answer I'd like to know! Last edited by ataboy; 08-10-2010 at 11:27 PM. Reason: Changed configuration

08-11-2010, 07:42 AM	#3
ataboy Senior Member Join Date: May 2006 Location: Greater London, UK Posts: 198 Thanks: 36 Thanked 23 Times in 23 Posts	Thanks Ron, that makes sense. Now, my problem is that even though I have upgraded the other account to Premium and removed all forwarding, voicemail is still not kicking in. I have set three outgoing messages: no answer, busy and temporary but none connects. If Martin is looking at this, may I PM you the details and ask you to look at it? ======= Edit: I've worked around the problem by extending the timeout and allowing the VSP's voicemail to answer first. Last edited by ataboy; 08-11-2010 at 04:59 PM. Reason: Changed configuration

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08-11-2010, 03:07 AM	#2
Ron Join Date: Feb 2006 Posts: 447 Thanks: 4 Thanked 8 Times in 8 Posts	Voicemail activation is normally triggered by a call going unanswered for some specific period of time. Whichever service is set to go to voicemail after the shorter period of time would normally be triggered first and assume the task.

08-12-2010, 08:10 PM	#4
padboll Member Join Date: Dec 2006 Location: Belgium Posts: 40 Thanks: 4 Thanked 1 Times in 1 Posts	Hi... Be careful about the "special" behaviour of 4-"Temporary greeting": don't mix 1/2/3 (unavailable, busy, name) with 4 (greeting)... I also had many problems before, then I found this post and deleted 1/2/3 to replace them by 4: http://forum.voxalot.com/voxalot-sup...html#post20981

10-04-2010, 04:05 PM	#5
134652 Junior Member Join Date: Feb 2009 Posts: 18 Thanks: 1 Thanked 0 Times in 0 Posts	no understand