Voice mail problem

[martin]

Also double check that voicemail active is set to "Yes".
.

[voip2007]

Originally Posted by martin

Also double check that voicemail active is set to "Yes".
.

Yes. I did. Do I need set "yes" in the box SIP Register of provider detail? I bought 2 phone numbers in DIDWW. They both have the same problem right now.

[emoci]

I have something along these lines happening:

Have a VBuzzer account, which is simply set to forward to VoXalot after 20 sec for voicemail purposes (so not registered).

-If someone calls my did number, everything is well.

-If someone calls via sipbroker using either SipCode+User, or a SipBroker alias, it rings for 20 seconds (as it should), but when it is time to go to voicemail it goes to busy message instead.

-What gets me is this:
I set up another VoXalot account that all it does is forward to *452VBuzzerUser. Now if I call SipBroker and dial *452VBuzzerUser I get a busy message after 4 rings, however, if I call the VoXalot account which is forwarding to *452VBuzzerUser, then Voicemail comes up after 4 rings...

All that said, from previous experience: Registering your account in VoXalot (setting SIP register to yes under provider details), usually will have Voicemail answer after however many seconds you set it....but this will also cost you $15/year after the 16th.

[voip2007]

Originally Posted by emoci

I have something along these lines happening:

Have a VBuzzer account, which is simply set to forward to VoXalot after 20 sec for voicemail purposes (so not registered).

-If someone calls my did number, everything is well.

-If someone calls via sipbroker using either SipCode+User, or a SipBroker alias, it rings for 20 seconds (as it should), but when it is time to go to voicemail it goes to busy message instead.

-What gets me is this:
I set up another VoXalot account that all it does is forward to *452VBuzzerUser. Now if I call SipBroker and dial *452VBuzzerUser I get a busy message after 4 rings, however, if I call the VoXalot account which is forwarding to *452VBuzzerUser, then Voicemail comes up after 4 rings...

All that said, from previous experience: Registering your account in VoXalot (setting SIP register to yes under provider details), usually will have Voicemail answer after however many seconds you set it....but this will also cost you $15/year after the 16th.

Does that mean voice mail is not a free feature?

[emoci]

Originally Posted by voip2007

Does that mean voice mail is not free feature.

VoiceMail is free, however, if it is not working by you just forwarding the numbers to VoXalot....and you need to register them within VoXalot instead, the registrations isn't free.

So:

1. DID number forwarded to 123456@us.voxalot.com (123456 replace with your account)
Voicemail set to Yes
You have to be able to forward from wherever you are managing the numbers.
This setup is free

But if it is not working then you'll have to try this:

2. Account with DID number added under providers on VoXalot and Sip Register set to yes. This makes VoXalot the equivalent of your Adaptor Box. So whenever the DID rings, VoXalot picks up the call.
This is not free ($15/year after July 16th)
Good news is, it is still free right now, so you have time to test.....at least, and see where the
problem is.

I guess providing more details on your setup will help:

1. At home, what is your Voip Adapter/SoftPhone registered with, VoXalot?
2. The DID numbers you mentioned, how are they connecting to voxalot right now?

[voip2007]

Originally Posted by emoci

VoiceMail is free, however, if it is not working by you just forwarding the numbers to VoXalot....and you need to register them within VoXalot instead, the registrations isn't free.

So:

1. DID number forwarded to 123456@us.voxalot.com (123456 replace with your account)
Voicemail set to Yes
You have to be able to forward from wherever you are managing the numbers.
This setup is free

But if it is not working then you'll have to try this:

2. Account with DID number added under providers on VoXalot and Sip Register set to yes. This makes VoXalot the equivalent of your Adaptor Box. So whenever the DID rings, VoXalot picks up the call.
This is not free ($15/year after July 16th)
Good news is, it is still free right now, so you have time to test.....at least, and see where the
problem is.

I guess providing more details on your setup will help:

1. At home, what is your Voip Adapter/SoftPhone registered with, VoXalot?
2. The DID numbers you mentioned, how are they connecting to voxalot right now?

1. I am using Linksys RT31P2 at home, my RT31P2 is registered with voxalot.
2. I am using DIDww's DID numbers , I map the DID number as SIP/123456assword@us.voxalot.com.

All the fonctions are good except the voice mail answer doesn't
work. I can receive phone call, my dial plans are working. The only problem is voice mail. I also can dial 500 to access the voice mail, but no new message.
I just set SIP register as yes in provider details. but the voice mail answer still doesn't work.

[emoci]

Originally Posted by voip2007

1. I am using Linksys RT31P2 at home, my RT31P2 is registered with voxalot.
2. I am using DIDww's DID numbers , I map the DID number as SIP/123456assword@us.voxalot.com.

All the fonctions are good except the voice mail recorder doesn't
work. I can receive phone call, my dial plans are working. The only problem is voice mail. I also can dial 500 to access the voice mail, but no new message.
I just set SIP register as yes in provider details. but the voice mail recorder still doesn't work

Sorry, one more thing, DIDww, does it have like an asterisk interface (with trunks, DIDs, extensions, ring groups etc...)

I have little experience with this but SIP/123456assword@us.voxalot.com looks like you are registering to your VoXalot account from DIDww...

Are you sure you don't just need this instead SIP/123456@us.voxalot.com

Also, by turning SIP register to yes, I meant in VoXalot.... (it also means you have to turn off whatever mapping you are doing on DIDww).
This means for each of the DIDs you have this info:

Username
Password
Sip Proxy
Port

Set up in VoXalot...

You also say, this was working for you before, right, it just stopped?

[martin]

Voicemail is free and should work for all types of inbound calls.

There should be no need to register anything to get it to work.

By the sounds of things, there is a problem with the branching of the inbound call when sent to the voicemail server. I have seen in the past that some providers don't handle when the destination is switched (branched).

i.e. The ringing is coming from your ATA / device and after 20 secs the inbound call is branched to the voicemail server which answers the call.

Can you please try dialing one of the SIPBroker - PSTN Numbers at the prompt dial *010xxxxxx where xxxxxx is your Voxalot number.

Then let the call goto voicemail and let us know what happens?

Thanks
.

[emoci]

Originally Posted by martin

Voicemail is free and should work for all types of inbound calls.

There should be no need to register anything to get it to work.

By the sounds of things, there is a problem with the branching of the inbound call when sent to the voicemail server. I have seen in the past that some providers don't handle when the destination is switched (branched).

i.e. The ringing is coming from your ATA / device and after 20 secs the inbound call is branched to the voicemail server which answers the call.

Can you please try dialing one of the SIPBroker - PSTN Numbers at the prompt dial *010xxxxxx where xxxxxx is your Voxalot number.

Then let the call goto voicemail and let us know what happens?

Thanks
.

That's just it Martin:

1. Dialing VBuzzer DID----PAP2 Rings 20 sec----VoXalot Voicemail Answers

2. *Dialing SipBroker PSTN + *452VBuzzerID----PAP2 Rings 20 Sec----Busy Signal

3. Dialing SipBroker PSTN + Sipbroker Alias-----PAP2 Rings 20 sec----Busy Signal

4.Dialing SipBroker PSTN + *010VoXalot Account w Active Voicemail-----Voicemail answers

This one is a bit contradictory:

5. Dialing SipBroker PSTN + *010-Another VoXalot Account----Other VoXalot Account Forwards to *452VBuzzerID via SipBroker----PAP2 Rings for 20 sec----VoiceMail answers

(Compare this with the other scenario above, where I put a *, how is an intermediary VoXalot account solving the Problem).

All that said, I have been playing with the 2nd line of my PAP2, trying to get one more provider of VoXalot registrations, so I can round at 5, with 1 or 2 spaces for R&D....

I found for example that although Messagenet handles forwarding to VoXalot Voicemail well, OrbTalk, gives a busy signal....

But all that said, although I don't understand why it branches to VoiceMail in some cases, but not in others....it's not a brand new problem to me since I had VBuzzer registered in VoXalot and my PAP2 before.

The OP though, had everything working...., and all of a sudden it stops...that is a bit of an oddity, wouldn't you agree....?

[vikasintl]

Originally Posted by emoci

VoiceMail is free, however, if it is not working by you just forwarding the numbers to VoXalot....and you need to register them within VoXalot instead, the registrations isn't free.

So:

1. DID number forwarded to 123456@us.voxalot.com (123456 replace with your account)
Voicemail set to Yes
You have to be able to forward from wherever you are managing the numbers.
This setup is free

But if it is not working then you'll have to try this:

2. Account with DID number added under providers on VoXalot and Sip Register set to yes. This makes VoXalot the equivalent of your Adaptor Box. So whenever the DID rings, VoXalot picks up the call.
This is not free ($15/year after July 16th)
Good news is, it is still free right now, so you have time to test.....at least, and see where the
problem is.

I guess providing more details on your setup will help:

1. At home, what is your Voip Adapter/SoftPhone registered with, VoXalot?
2. The DID numbers you mentioned, how are they connecting to voxalot right now?

I am using free DID number and entered voxalot SIP URI to forward that call and receive it on my x-lite software and I tried longer duration for ring before it goes to voice mail on voxalot members details page and also on my x-lite software but it still goes to voice mail after 2 rings only...what is the solution..I want to let it ring at 4 times or the seconds duration I choose...why its not possible?