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Unread 11-16-2007, 09:04 PM   #1
chatalot
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Default Incoming calls not coming through

I have a DID directed to eu.voxalot.com and it usually works no problem. Today I had a call and the caller rang 3 times. First time my phone did not ring but they got the ringing tone. 2nd time - phone rang but cut off when I answered it and 3rd time it worked. My DID statistics shows the 1st call as unanswered, 2nd call 0:00s unknown and third call answered. Not noticed this before and it could be a one off. Any ideas or does it just happen sometimes when using voip?

I am using a PAP2 and WRT54GL with DD-WRT v23
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Unread 11-16-2007, 09:09 PM   #2
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We had a scheduled maintenance today to deploy a new web server. The telephony servers had to be restarted.

I suspect this may have been the cause.

Keep an eye on it and let us know if the problem persists.

We apologise to this interruption to your service.
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Unread 11-17-2007, 09:18 AM   #3
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Quote:
Originally Posted by martin View Post
We had a scheduled maintenance today to deploy a new web server. The telephony servers had to be restarted.
That could be it - the time of the calls was 16/11/2007 20:51:39 GMT if it helps
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Unread 11-17-2007, 09:24 AM   #4
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Quote:
Originally Posted by chatalot View Post
That could be it - the time of the calls was 16/11/2007 20:51:39 GMT if it helps
Yep, the maintenance took an hour longer than we anticipated. Should be OK now though. We are currently watching things closely while things bed down again.

Thanks
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Unread 11-19-2007, 05:50 AM   #5
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is this already fix? its still the same for me.it goes straight to my vm
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Unread 11-19-2007, 07:33 AM   #6
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I agree that it was likely it was the reboot disturbing my ATA registration that caused the problem. Calls are coming through fine now for me on the european cluster.
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Unread 11-19-2007, 07:40 AM   #7
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so i guess i have to wait longer for the US cluster to kick in
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Unread 11-19-2007, 05:17 PM   #8
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Default Call forwarding not working....at all

Martin,

Thanks for the help, I am getting DID calls from DIDWW and calls between Voxalot to voxalot can be made.

But still problem, DID calls can not be forwarded to any Voxalot user by Sipbroker and or any other VOIP provider like (callcentric).

System was Ok and was working smoothly before scheduled maintenance.
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Unread 11-29-2007, 04:44 PM   #9
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Default Incoming calls not coming through

Hi Martin,
I have a Cellip account directed to us.voxalot.com and it usually works no problem.
Now it does not work.Neither voice mail.
If I forward the calls then I can reveive the calls in another number.
Please contact me if necessary.

Regards
Helio
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Unread 11-29-2007, 05:00 PM   #10
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Default Solved

Solved,
I m behind a coorporation router,The router have been switched so no ports forward.Now working.

Helio
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