Voxalot - providers loose registration

stezanos · 04-20-2007, 08:16 PM

Hi all!

It's happening with various providers: ClaroLite, Tpad, eVoice.gr
When I just register, or reboot the ATA where voxalot is configured, all services work perfect and I can receive calls without problem.

But, after a while (5-10 minutes) of this, then no more calls come through. It's as if the registration was lost.
I can continue to MAKE calls from the providers configured in Voxalot but do not receive anymore.

If anyone has any thoughts on this, please let me know.

I am using a Sipura SPA-1001
on a 1024/256 ADSL, which works perfect on line 2 with FWD
Voxalot is on Line 1.

Regards,
Santiago

martin · 04-20-2007, 09:36 PM

Voxalot does not lose registrations more likely what is happening is the details (IP address / port) that your ATA used to register with Voxalot have gone stale.

This is a common NAT problem.

Rebooting you ATA forces the ATA to send fresh details to Voxalot which explains why it then works.

The real answer is to look at NAT keep alive settings on your device. Have a search of the forum as this issue has been addressed before.

stezanos · 04-20-2007, 09:41 PM

Dear Martin,

Thanks for your prompt and kind reply, as well as for your GREAT SERVICE.

I will look for the NAT Keep Alive Issue.

Many thanks!

Regards,
Santiago

stezanos · 04-20-2007, 11:14 PM

Dear Martin,

Looks like I've solved the problem. Just ticked NAT Keep Alive and everything's been working perfectly well for almost two hours now.

Thanks!

Regards,
Santiago

04-20-2007, 08:16 PM	#1
stezanos Junior Member Join Date: Apr 2007 Posts: 20 Thanks: 5 Thanked 3 Times in 3 Posts	Voxalot - providers loose registration Hi all! It's happening with various providers: ClaroLite, Tpad, eVoice.gr When I just register, or reboot the ATA where voxalot is configured, all services work perfect and I can receive calls without problem. But, after a while (5-10 minutes) of this, then no more calls come through. It's as if the registration was lost. I can continue to MAKE calls from the providers configured in Voxalot but do not receive anymore. If anyone has any thoughts on this, please let me know. I am using a Sipura SPA-1001 on a 1024/256 ADSL, which works perfect on line 2 with FWD Voxalot is on Line 1. Regards, Santiago

04-20-2007, 09:36 PM	#2
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	Voxalot does not lose registrations more likely what is happening is the details (IP address / port) that your ATA used to register with Voxalot have gone stale. This is a common NAT problem. Rebooting you ATA forces the ATA to send fresh details to Voxalot which explains why it then works. The real answer is to look at NAT keep alive settings on your device. Have a search of the forum as this issue has been addressed before. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

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04-20-2007, 09:41 PM	#3
stezanos Junior Member Join Date: Apr 2007 Posts: 20 Thanks: 5 Thanked 3 Times in 3 Posts	Dear Martin, Thanks for your prompt and kind reply, as well as for your GREAT SERVICE. I will look for the NAT Keep Alive Issue. Many thanks! Regards, Santiago

04-20-2007, 11:14 PM	#4
stezanos Junior Member Join Date: Apr 2007 Posts: 20 Thanks: 5 Thanked 3 Times in 3 Posts	Dear Martin, Looks like I've solved the problem. Just ticked NAT Keep Alive and everything's been working perfectly well for almost two hours now. Thanks! Regards, Santiago