Can not have provider registered

[wilsonhlacerda]

Hi all/Martin, I'm trying to have VoXaLot registered with my new provider but I can't. I can register to it with X-PRO with no problem, but VoXaLot can not, although I'm using the same configuration.
I've already double checked username, password, host, etc. but no success.

The provider is a new Brazilian one. Its server is: 200.170.136.196 (only IP available). Among other codecs, it supports G711 and G729.
Its website (in portuguese) is: www.tudomais.netsite.com.br

I have another Brazilian provider (vono.net.br) registered with VoXaLot with no problem. But it is important to me to also have this new one registered.

My VoXaLot user is 945766.

Can you help me? Thanks in advance!

[martin]

What does the register status say for this provider?

[wilsonhlacerda]

Hi Martin. Right now (8 hours after last try to register) it is "Failed".

Thanks, Wilson.

[martin]

Originally Posted by wilsonhlacerda

Hi Martin. Right now (8 hours after last try to register) it is "Failed".

Thanks, Wilson.

Before the status goes to "Failed" it would have had another value. What was that value?

To kick off re-registration go into provider details, set SIP Register to "No"-> Save -> set SIP Register to "Yes" -> Save.

[wilsonhlacerda]

Hi Martin, I've just tried again.

The first status is "Pending". A few minutes later is "Auth. Sent" (I'm not sure if this is the second, or third,...because I could have missed some fast ones). Now, 30 minutes after re-register it is "Auth. Sent" yet.

Feel free to look my user/password/host in the "Tudo Mais" provider and try it "by hand" in your softphone/ATA. Or if you want I can PM you them.

PS: it is not a problem at all for me, but there's another weird registering status in my account with another provider: blaterisk. Once I've asked to register to it and it was fine. Then I've asked to NOT register but it can not! It can not unregister.

Thanks again,
Wilson

[martin]

Originally Posted by wilsonhlacerda

Hi Martin, I've just tried again.

The first status is "Pending". A few minutes later is "Auth. Sent" (I'm not sure if this is the second, or third,...because I could have missed some fast ones). Now, 30 minutes after re-register it is "Auth. Sent" yet.

Feel free to look my user/password/host in the "Tudo Mais" provider and try it "by hand" in your softphone/ATA. Or if you want I can PM you them.

PS: it is not a problem at all for me, but there's another weird registering status in my account with another provider: blaterisk. Once I've asked to register to it and it was fine. Then I've asked to NOT register but it can not! It can not unregister.

Thanks again,
Wilson

Hello Wilson,

"Auth Sent" means there is a problem with the username and/or password. We have no visibility of passwords so you will have to double check them yourself.

Unregistering providers can take up to 1 hour for the provider to expire the registration.