Problems to connect a call

wycodreams · 01-30-2007, 11:44 PM

I use SJ-PHONE, TALK-EXPRESS and counter paht softphones (X-LITE, X-TEN), and i have many problems for dialing and connecting a calls, the softphones reply anytimes, and many times dont connect my call, Is it wrong my settings on my softphones? or voxalot is failed my calls
why i can do? Thank you.

martin · 01-31-2007, 12:20 AM

These best thing to do is break down the diagnostic process:

1. If calls are ok to *600 then then the leg from ATA<-->VoXaLot is fine
2. Call via SIP Broker e.g. *393613 (FWD echo test). If this is ok then outbound calls are fine.
3. Call via each provider.
4. Finally test inbounds via SIP Broker access number http://www.sipbroker.com/sipbroker/action/pstnNumbers and at the prompt dial *010xxxxxx (where xxxxxx is your VoXaLot number).

wycodreams · 02-11-2007, 07:03 AM

Thank you Martin
but i find the problem, i change the proxy domain, of voxalot.com to us.voxalot.com
thats all

01-30-2007, 11:44 PM	#1
wycodreams Member Join Date: Nov 2006 Posts: 63 Thanks: 3 Thanked 9 Times in 3 Posts	Problems to connect a call I use SJ-PHONE, TALK-EXPRESS and counter paht softphones (X-LITE, X-TEN), and i have many problems for dialing and connecting a calls, the softphones reply anytimes, and many times dont connect my call, Is it wrong my settings on my softphones? or voxalot is failed my calls why i can do? Thank you.

01-31-2007, 12:20 AM	#2
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	These best thing to do is break down the diagnostic process: 1. If calls are ok to 600 then then the leg from ATA<-->VoXaLot is fine 2. Call via SIP Broker e.g. 393613 (FWD echo test). If this is ok then outbound calls are fine. 3. Call via each provider. 4. Finally test inbounds via SIP Broker access number http://www.sipbroker.com/sipbroker/action/pstnNumbers and at the prompt dial 010xxxxxx (where xxxxxx is your VoXaLot number). __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.*

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02-11-2007, 07:03 AM	#3
wycodreams Member Join Date: Nov 2006 Posts: 63 Thanks: 3 Thanked 9 Times in 3 Posts	Thank you Martin but i find the problem, i change the proxy domain, of voxalot.com to us.voxalot.com thats all