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Unread 10-03-2009, 03:58 PM   #1
VoipAlot
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Exclamation VOICEMAIL - Another year gone by, and still not fixed!

Hi Everyone.

Thanks Voxalot for the "Fantastic" VSP service! It's simplified our communications, and we've happily implemented it for many customers now! (30+). However the comments we've received from clients, and an issue we noticed back when we were newbs is the voicemail message sequence...

If you have used Voicemail, and you have been away from your PC (if you had Voicemail's emailed to you) and you've logged on to voxalot to listen to your voicemail via your account, then THIS TOPIC IS FOR YOU!

When clicking on the list of Voicemail stored on the server, one would expect the list to be sorted... Perhaps newest voicemail at the top? Or perhaps the newest voicemail message at the bottom....

Well instead of these two, the ENTIRE voicemail list (of voicemail messages stored on the server) is completely random!

How am I mean to sift through ALL these voicemail messages, to find the most recent voicemail?
Especially when so many can't be deleted until dealt with, or actioned..

1. I just don't understand, why and whoever created the voicemail system, why they didn't configure it to list the messages in an A-Z or Z-A fashion?

2. Why this is my 2nd (or 3rd) request in the last couple years, to have an important feature fixed! (when it would take.... 10-20 minutes to fix!)

So has anyone found any tricks to determine which are the most recent voicemail's in this list, and is the list really random, or is there some sort of weird sequence to it all?

Possible solution?
Forward calls to an alternate VSP to take voicemail? (hence not use the included features offered by Voxalot?)

Thanks guys!
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