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Unread 09-29-2011, 10:17 AM   #1
agsteele
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Default EU & AU Clusters down

The EU & AU clusters appear to be unreachable at present. Traces to proxy01.eu1.voxalot.com show the following:

1 1 1 10.131.0.1
2 9 8 10.155.0.1
3 9 0 80.194.0.38 brad-core-1b-v15.network.virginmedia.net
4 22 13 212.43.163.237 leed-bb-1b-ae2-0.network.virginmedia.net
5 9 -13 62.253.185.193 manc-bb-1a-as2-0.network.virginmedia.net
6 48 39 62.253.188.158 ams2-ic-1-ae0-0.network.virginmedia.net
7 Timed out
8 Timed out


Alternative...

1 0 0 0 8.9.232.73 xe-5-3-0.edge3.dallas1.level3.net
2 0 0 0 4.69.145.62 vlan60.csw1.dallas1.level3.net
3 0 0 0 4.69.151.130 ae-62-62.ebr2.dallas1.level3.net
4 34 34 34 4.69.137.122 ae-3-3.ebr2.newyork1.level3.net
5 42 36 35 4.69.148.46 ae-92-92.csw4.newyork1.level3.net
6 35 35 34 4.69.134.77 ae-91-91.ebr1.newyork1.level3.net
7 103 103 103 4.69.137.69 ae-42-42.ebr2.london1.level3.net
8 110 110 110 4.69.143.77 ae-47-47.ebr2.amsterdam1.level3.net
9 111 111 111 4.69.139.169 ae-2-52.edge3.amsterdam1.level3.net
10 Timed out Timed out Timed out -
11 Timed out Timed out Timed out
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Unread 09-29-2011, 11:56 AM   #2
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Default EU & AU Clusters down

Your correct. Here too
So I switched us.voxalot.com server.
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Unread 09-29-2011, 12:19 PM   #3
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Unhappy Au server reponds to ping

This supposed service for which I have paid to be a "premium" member is highly functional when it works. The latter being the key point "when it works". It seems almost a weekly occurrence that the eu.voxalot server fails.

When I use the us.voxalot.com server I always have to specify a Stun server otherwise I get only one way sound.

It is a real pain to have keep changing settings in phone systems and software on a weekly basis.

If the service providers that Voxalot use in Holland and the US are so unreliable why not find some that aren't?

Also, as I have suggested in another post, the "service status" page on the website is next to useless. It is not difficult to set up a system that polls the active servers and, if there is a problem, runs a script that updates the service status. This would remove a lot of frustration for many users, especially when these service failures happen whilst trying to configure new systems!

It is sad that one feels that Voxalot cannot be recommended as a service
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Unread 09-29-2011, 12:37 PM   #4
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Default

I did the same, changed the server to US and other settings. It's frustrating. I have suggested many of my friends to use voxalot and some of them already accepted premium service. Now they all call me and ask what happened with voxalot when a server is down.
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Unread 09-29-2011, 01:24 PM   #5
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Default

Hi all,

The data center have reported networking issues with the EU server. A support ticket has been raised and is currently being worked upon.

I will keep you updated.
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Unread 09-29-2011, 01:32 PM   #6
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Default

Thanks for the update.

To be honest, I rarely notice any problems with the Voxalot EU clusters. But I agree that the US servers seem to suffer from one-way sound much of the time.

Andrew
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Unread 09-29-2011, 01:49 PM   #7
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Default Would be nice to have a number where we can report a service interruption.

Today Martin was quick, thank you. But it would be really nice to have a number where to report the failure by sms or phone for quickes failure detection.
Thank you.
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Unread 09-30-2011, 06:39 AM   #8
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Angry eu server is still dead!!!

Nothing works, whats going on?
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Unread 09-30-2011, 10:29 AM   #9
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I still cannot connect to the EU server and unable to make calls from the AU and US server. I have a paid Voxalot account, please fix the problems!
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Unread 09-30-2011, 12:47 PM   #10
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EU network has been restored. Apologies for delay.
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