Click Here To Visit SIP Broker  

Go Back   Voxalot / SIP Broker Support Forums > Voxalot Forums > Voxalot Support

Voxalot Support Support for the Voxalot service.

 
 
Reply
Thread Tools Display Modes
Unread 01-23-2011, 05:06 AM   #1
VoipAlot
Member
 
Join Date: Sep 2008
Posts: 33
Thanks: 7
Thanked 5 Times in 1 Post
VoipAlot is on a distinguished road
Angry No response from au.voxalot.com - unable to register!

What's going on? Our office has not been able to register for some time??? We all hold Voxalot PRO plans.

Could anyone offer some insight or if they are too experiencing issues (again)?

We've recently had a smooth run with Voxalot - so I am surprised they are playing up again!

Everything else works! We can directly register with other VSP's including: Pennytel, MyNetFone, iiNet, Exetel, MyTel, FaktorTel, etc.


:S

Code:
C:\>ping au.voxalot.com
Pinging au.voxalot.com [202.60.88.238] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 202.60.88.238:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),


C:\>ping voxalot.com
Pinging voxalot.com [72.51.47.59] with 32 bytes of data:
Reply from 72.51.47.59: bytes=32 time=191ms TTL=52
Reply from 72.51.47.59: bytes=32 time=193ms TTL=52
Reply from 72.51.47.59: bytes=32 time=193ms TTL=52
Reply from 72.51.47.59: bytes=32 time=192ms TTL=52

Ping statistics for 72.51.47.59:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 191ms, Maximum = 193ms, Average = 192ms


C:\>ping google.com.au
Pinging google.com.au [66.102.11.104] with 32 bytes of data:
Reply from 66.102.11.104: bytes=32 time=30ms TTL=58
Reply from 66.102.11.104: bytes=32 time=29ms TTL=58
Reply from 66.102.11.104: bytes=32 time=28ms TTL=58
Reply from 66.102.11.104: bytes=32 time=29ms TTL=58

Ping statistics for 66.102.11.104:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 28ms, Maximum = 30ms, Average = 29ms

Last edited by VoipAlot; 01-23-2011 at 07:37 AM.
VoipAlot is offline   Reply With Quote
Unread 01-23-2011, 07:36 AM   #2
VoipAlot
Member
 
Join Date: Sep 2008
Posts: 33
Thanks: 7
Thanked 5 Times in 1 Post
VoipAlot is on a distinguished road
Exclamation

I found a web site on the internet that allowed you to PING both I.P. and host name addresses:

VOXALOT.COM
Quote:
Please Note: voxalot.com is ALIVE! (166 ms)
AU.VOXALOT.COM
Quote:
Warning: fsockopen() [function.fsockopen]: unable to connect to au.voxalot.com:80 (No route to host) in /ping.php on line 5

Attention! au.voxalot.com is DOWN! (No route to host)
EU.VOXALOT.COM
Quote:
Please Note: eu.voxalot.com is ALIVE! (301 ms)
US.VOXALOT.COM
Quote:
Please Note: us.voxalot.com is ALIVE! (254 ms)
VoipAlot is offline   Reply With Quote
Unread 01-23-2011, 08:06 AM   #3
VoipAlot
Member
 
Join Date: Sep 2008
Posts: 33
Thanks: 7
Thanked 5 Times in 1 Post
VoipAlot is on a distinguished road
Default

Code:
C:\>tracert au.voxalot.com

Tracing route to au.voxalot.com [202.60.88.238]
over a maximum of 30 hops:

  1     5 ms     4 ms     4 ms  192.168.1.1
  2    28 ms    27 ms    28 ms  230.223.11.169
  3    27 ms    27 ms    27 ms  231.225.233.122
  4    29 ms    29 ms    28 ms  am8.pipenetworks.com [211.100.223.131]
  5    33 ms    29 ms    29 ms  br2.e3networks.com.au [121.22.213.93]
  6    49 ms    47 ms    48 ms  xr1.bne.dedicatedservers.net.au [118.127.9.188]
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
...
...
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.
VoipAlot is offline   Reply With Quote
Unread 01-23-2011, 10:01 AM   #4
Bedlore
Member
 
Join Date: Sep 2008
Posts: 41
Thanks: 1
Thanked 0 Times in 0 Posts
Bedlore is on a distinguished road
Default

Experiencing the same issue here. Can we please have information on what's happening and when you expect it to be fixed by.

Thanks
Bedlore is offline   Reply With Quote
Unread 01-23-2011, 12:52 PM   #5
VoipAlot
Member
 
Join Date: Sep 2008
Posts: 33
Thanks: 7
Thanked 5 Times in 1 Post
VoipAlot is on a distinguished road
Default

I still have Martin's direct telephone number. I was tempted to call him. I just don't understand why things should be so difficult!

What is wrong with Communication?
Announcements / RSS / Something!

Last edited by VoipAlot; 01-23-2011 at 12:55 PM.
VoipAlot is offline   Reply With Quote
Unread 01-23-2011, 09:07 PM   #6
martin
 
Join Date: Feb 2006
Posts: 2,930
Thanks: 528
Thanked 646 Times in 340 Posts
martin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the rough
Default

Investigating now.
__________________
Martin

Please post support questions on the forum. Do not send PMs unless requested.
martin is offline   Reply With Quote
Unread 01-23-2011, 09:15 PM   #7
martin
 
Join Date: Feb 2006
Posts: 2,930
Thanks: 528
Thanked 646 Times in 340 Posts
martin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the rough
Default

Seems like routes into the Brisbane data centre are down. I have raised a support ticket and will advise on the status ASAP.
__________________
Martin

Please post support questions on the forum. Do not send PMs unless requested.
martin is offline   Reply With Quote
Unread 01-24-2011, 03:10 AM   #8
martin
 
Join Date: Feb 2006
Posts: 2,930
Thanks: 528
Thanked 646 Times in 340 Posts
martin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the rough
Default

Latest update is server is shorting out Technicians are looking at it now.
__________________
Martin

Please post support questions on the forum. Do not send PMs unless requested.
martin is offline   Reply With Quote
Unread 01-24-2011, 05:31 AM   #9
Bedlore
Member
 
Join Date: Sep 2008
Posts: 41
Thanks: 1
Thanked 0 Times in 0 Posts
Bedlore is on a distinguished road
Default

Martin, Why don't you get automatically notified on an outage? The voxalot website status knew about the outage (stating that "A limited set of users may be experiencing some di", limited in the sense to everyone in Australia I guess) so why the extensive delay in investigation.

Can we also have an ETA on return of service please?
Bedlore is offline   Reply With Quote
Unread 01-24-2011, 09:18 PM   #10
martin
 
Join Date: Feb 2006
Posts: 2,930
Thanks: 528
Thanked 646 Times in 340 Posts
martin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the roughmartin is a jewel in the rough
Default

The data centre have advised that the server needs to be replaced. This is happening this morning. I will call them to get an update.
__________________
Martin

Please post support questions on the forum. Do not send PMs unless requested.
martin is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Cannot register with au.voxalot.com Andrew-ACT Voxalot Support 0 01-10-2010 03:02 AM
Unable to register via au.voxalot.com BustaC Voxalot Support 4 11-13-2009 09:54 AM
Unable to Register ATA docknden1 Voxalot Support 9 04-15-2009 05:30 AM
unable to register 725252 Voxalot Support 1 02-15-2009 02:41 PM
Unable to register mrprepor Voxalot Support 5 06-14-2006 04:57 PM


All times are GMT. The time now is 04:36 PM.


Powered by vBulletin® Version 3.7.2
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.