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Unread 12-03-2008, 09:56 PM   #1
martin
 
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Default Server Outages

We are currently experiencing 2 server outages. The data center technicians are currently investigating.

We will report more details as information becomes available.

Thanks
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Unread 12-03-2008, 10:13 PM   #2
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Hmm... it appears as though our EU server and one of our US servers are not pingable. Both hosting companies provide some level of detail on the outages:

Network Status - ServerBeach Forums
LeaseWeb - NOC

It seems that the outages are completely unrelated, but it seems very odd! We will post again as we find out more.

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Unread 12-03-2008, 11:39 PM   #3
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Default SIP login still not possible

Hi Martin, Craig,

though both hosting companies report issues resolved for me neither server (eu and us) works!

Any probs on Voxalot side as well?

Thx, rgds
Martin
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Unread 12-03-2008, 11:51 PM   #4
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ServerBeach definitely still has some servers down (their forum posts acknowledge this is the case). What we've experienced in the past is that their servers have "halt on error" set and even though the servers have power restored, they are sitting there waiting for an operator to come along and press the Enter key. Awesome! We've raised this issue with them several times in the past (along with many other of their customers), but as yet, this is still the case.

Leaseweb says that their switch is back up, but doing a traceroute indicates that something is still down. We have an open ticket with them, and are waiting for a response and an ETA for restoration of service.

Apologies for the downtime!

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Unread 12-03-2008, 11:57 PM   #5
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Hi Craig,

thanks for the update! Hope they fix issues fast. Curious both server farms are affected at the very same moment in time. What coincidence...

Martin
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Unread 12-04-2008, 01:34 AM   #6
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Default EU Server Update

Update from data centre:

Dear customer,

As you might have seen on our noc page your server may be still offline
due to some major coreswitch issues on our location Schuberg Philis
(SBP) At this moment we are solving the latest issues, all servers will
be back online shortly.

More information can be found at: LeaseWeb - NOC

Our apologies for any caused inconvenience.

Best regards,

LeaseWeb - Support
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Unread 12-04-2008, 02:16 AM   #7
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My service has been down for almost 9 hours now which is not really acceptable for VoIP. I have missed many incoming calls, perhaps it may be time to reconsider data centers if they have such poor response times to incidents, or implement some kind of fail-over for proxy selection.
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Unread 12-04-2008, 05:11 AM   #8
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Default US Server

== Update ==

US proxy is back online.
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Unread 12-04-2008, 05:36 AM   #9
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eu.voxalot.com is still down
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Unread 12-04-2008, 07:04 AM   #10
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== Update ==

EU Server is now online.
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