Betamax/Finarea again blocking voxalot ? - Page 3

martin · 04-18-2007, 09:56 AM

Quote:

Originally Posted by RichieB

Thanks Martin. So are you saying we are all liars?

Anyone who dares to switch back to eu.voxalot.com and post the results?

Not all all. Just saying our voipbuster account is working fine with the EU server.

We don't have any other Betamax flavors other than voipbuster to test with.

Edit: Just tried the voipbuster account and worked again. Maybe it is one of the other Betamax varieties.

JeFFJuH · 04-18-2007, 10:02 AM

Also seems to be working from my side. Using VoipBuster too.
I don't think there are any differences between the Betamax services. They're all on the same server, except that your account has other per minute rates.

trolleystad · 04-18-2007, 10:04 AM

Well, I'll just stick to the US server. I don't like having to switch a few times per week. In all cases the US server never fails but the EU server does. No more EU server for me.

(Voipbuster user).

tomblandford · 04-18-2007, 10:09 AM

Quote:

Originally Posted by prioryc

Since the Betamax change I have noticed a problem with outgoing calls through a single voipcheap account from both my home and office.
It would appear that Betamax are possibly using the originating IP address to limit outgoing calls from single IP Addresses but have incorporated a timeout to allow for dynamic IP address changes.
What I get is "503 Unauthorised" if either:
1) was making a call just before my ADSL line drops and I try to make another as soon as the link is re-established
2) My wife makes a call from home just before I make a call from the office (2 different ADSL links & IP Addresses)
In both cases it seems to take a few minutes before another outgoing call can be made from the alternate IP Address.
Unfortunately even having a second voipcheap account will not completely solve this issue because one of my ADSL lines is at it's limits and does drop off fairly often.
If this is the the cause then I must admit it has already been rather annoying.

A lot going on in this thread! But I think this post is the key to the problem? Maybe they have a system for blocking people who use their account from two IPs? Martin, is it possible to test this idea?

haifischjunge · 04-18-2007, 10:18 AM

after again changing my location i tried the eu server again and it worked again.

martin · 04-18-2007, 10:27 AM

I have emailed the Betamax engineer with a link to this thread.

andy · 04-18-2007, 10:28 AM

Quote:

Originally Posted by haifischjunge

perhaps the reason for the blocking of the eu server is that if an unique ip reaches 300 outgoing minutes further calls are blocked, however ive red somewere else that theres also a timeout for this blocking of some hours.

Where does this 300 minutes condition come from?

You're not mistaking this for the 300 minutes a week of free calls to the cheapest destinations, after which they charge 1c/min?

haifischjunge · 04-18-2007, 10:35 AM

@andy thats true, my mistake. i had the impression the restriction could possibly have to something with the often blocked outgoing calls with the eu server. sorry

prioryc · 04-18-2007, 10:40 AM

After a few test calls (using 2 extensions) I received the "503 Unauthorised" again - this cleared after a few minutes.
It seems that it is not simply "per IP address" but per "voxalot extension" but does not always seem to occur - there might be an additional constraint that the call has to be answered.
With 2 extensions registered to Voxalot on the same IP Address and both extensions using the same voipcheap account (Register=NO) an outgoing PSTN call from one ext seems to prevent an outgoing PSTN call from the other ext for a period of what appears to be UP TO 5 mins.
Could it be 'simply' that when a call is made the extension registers with voipcheap and the registration does not clear for a while after the call completion - hence the second ext cannot register to make another call?
This actually sounds feasible - so for a ´perfect´service with multiple extensions you need to have an account per extension - it's not just a revenue maximisation technique specifically being employed by Betamax after all!

juancarlos · 04-18-2007, 11:02 AM

i think it is due to Betamaxs rules that free minutes are per IP address so in theory if you call from two different locations or extensions the server may block you for a while? i guess

It is fine as long as one user is blocked and not the whole community

I can confirm that I use the eu server and has been working all day (at least when I have called)

04-18-2007, 10:27 AM	#26
martin Join Date: Feb 2006 Posts: 2,930 Thanks: 528 Thanked 646 Times in 340 Posts	I have emailed the Betamax engineer with a link to this thread. __________________ Martin Please post support questions on the forum. Do not send PMs unless requested.

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04-18-2007, 10:02 AM	#22
JeFFJuH Senior Member Join Date: Jan 2007 Posts: 193 Thanks: 24 Thanked 25 Times in 20 Posts	Also seems to be working from my side. Using VoipBuster too. I don't think there are any differences between the Betamax services. They're all on the same server, except that your account has other per minute rates.

04-18-2007, 10:04 AM	#23
trolleystad Junior Member Join Date: Apr 2007 Posts: 5 Thanks: 2 Thanked 0 Times in 0 Posts	Well, I'll just stick to the US server. I don't like having to switch a few times per week. In all cases the US server never fails but the EU server does. No more EU server for me. (Voipbuster user).

04-18-2007, 10:18 AM	#25
haifischjunge Member Join Date: Apr 2007 Location: Vienna, Austria Posts: 56 Thanks: 5 Thanked 4 Times in 4 Posts	after again changing my location i tried the eu server again and it worked again.

04-18-2007, 10:35 AM	#28
haifischjunge Member Join Date: Apr 2007 Location: Vienna, Austria Posts: 56 Thanks: 5 Thanked 4 Times in 4 Posts	@andy thats true, my mistake. i had the impression the restriction could possibly have to something with the often blocked outgoing calls with the eu server. sorry

04-18-2007, 10:40 AM	#29
prioryc Junior Member Join Date: Apr 2007 Posts: 4 Thanks: 0 Thanked 0 Times in 0 Posts	After a few test calls (using 2 extensions) I received the "503 Unauthorised" again - this cleared after a few minutes. It seems that it is not simply "per IP address" but per "voxalot extension" but does not always seem to occur - there might be an additional constraint that the call has to be answered. With 2 extensions registered to Voxalot on the same IP Address and both extensions using the same voipcheap account (Register=NO) an outgoing PSTN call from one ext seems to prevent an outgoing PSTN call from the other ext for a period of what appears to be UP TO 5 mins. Could it be 'simply' that when a call is made the extension registers with voipcheap and the registration does not clear for a while after the call completion - hence the second ext cannot register to make another call? This actually sounds feasible - so for a ´perfect´service with multiple extensions you need to have an account per extension - it's not just a revenue maximisation technique specifically being employed by Betamax after all!

04-18-2007, 11:02 AM	#30
juancarlos Member Join Date: Jul 2006 Posts: 87 Thanks: 14 Thanked 8 Times in 8 Posts	i think it is due to Betamaxs rules that free minutes are per IP address so in theory if you call from two different locations or extensions the server may block you for a while? i guess It is fine as long as one user is blocked and not the whole community I can confirm that I use the eu server and has been working all day (at least when I have called)